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Toyota of Newnan
Newnan, GA
280 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 280 reviews
September 24, 2019
Customer pays for assembly line errors I like my Avalon and give it high marks. However if a problem occurs at the factory during assembly there is no way the customer can prove conclusivel I like my Avalon and give it high marks. However if a problem occurs at the factory during assembly there is no way the customer can prove conclusively that is was not his doing, The customer pays for it. The problem was that my front tires were worn to the point that the will have to be replace soon. The car has less that 9,000 miles on it mostly around town driving. Toyota attendant claims that I must have hit a pot hole. I do not recall hitting any pot holes. I would suggest that Toyota checks their record to see how many other new cars required a wheel alignment with less than 9,000 miles. I truly believe that this misalignment was not my fault. In addition to the misalignment I will have to buy two new tires long before their normal wear time. Robert Perrault More
by BOB
Employees Worked With
Customer Support
September 18, 2019
Top Notch! Best People! What an awesome experience I had at Toyota of Newnan! My sales associate, Ferdinando, was genuinely an awesome guy, there was no pressure what so ever What an awesome experience I had at Toyota of Newnan! My sales associate, Ferdinando, was genuinely an awesome guy, there was no pressure what so ever and he was so patient with me until I found the perfect car. My dad has been in the car business for 35+ years and Ferdinando and the sales manger Jeff were more than happy to speak with him and go over every detail. After speaking with him a few times my dad told me that the price and offer on my trade was very good, and with his experience I value his opinion. Jeff, the sales manger and my salesman, Ferdinand were both top notch. I would highly recommend Toyota of Newnan, and I absolutely love my car! Thanks Ferdinando and Jeff, I truly appreciate it! More
by Biancahvinson@yahoo.com
Employees Worked With
Ferdinando Liagan(sales), Jeff Lichtle(sales manager)
September 18, 2019
excellent service no pressure, no harassing. ask for DJ, definitely the most knowledgeable and friendly. he definitely knows what he's doing and breaks it all down so t no pressure, no harassing. ask for DJ, definitely the most knowledgeable and friendly. he definitely knows what he's doing and breaks it all down so there's no confusion. More
by Mabel Esther
Employees Worked With
DJ
August 31, 2019
Great sales service Our sales employee Christian was fantastic. Answered all of our questions. In and out in no time at all. Will definitely recommend to all of our frie Our sales employee Christian was fantastic. Answered all of our questions. In and out in no time at all. Will definitely recommend to all of our friends. More
by car
Employees Worked With
Christian
August 30, 2019
Great Customer Service by Autumn Some of the features (bluetooth/phone) on my 2014 Prius (bought new here) stopped functioning. I didn't understand why I had this problem as my son a Some of the features (bluetooth/phone) on my 2014 Prius (bought new here) stopped functioning. I didn't understand why I had this problem as my son also bought a new Prius here two years before me and his radio and all the features works fine. My radio for some reason could not be upgraded. Initially it was thought a new radio would fix the problem but I would have to pay for it. After discussion with Autumn, she contacted Corporate Toyota and was able to secure a good gesture type deal where I only had to pay $100 deductible. The new radio came in, we drove back to the dealership, and it was installed only to discover it didn't fix the problem. After more inspection, it was thought the extension box that connects to the radio had to be replaced. Autumn arranged the same deal and a new one was ordered, installed, and all features of the radio are working fine now. Autumn was great in calling us to keep us informed of her dealings with Corporate Toyota, and the process of ordering parts and delivery. In my opinion, she should be the Customer Service Manager!!!! She is the only person we plan to work with in the Service Dept. in the future. I hope the local dealership realizes what a great asset she is to their company. More
by Odell S.
Employees Worked With
Autumn is great.
August 28, 2019
Too much time! Everything was fine, except the amount of time spent at the dealership. 4 hours is too long. Informed them ahead of time, that I hated to visit deal Everything was fine, except the amount of time spent at the dealership. 4 hours is too long. Informed them ahead of time, that I hated to visit dealerships because of the time wasted. Zarius was great, kept apologizing for how long it was taking. More
by GMommy
Employees Worked With
Zarius, AJ
August 23, 2019
Buyer Beware Sales staff was friendly, however, pricing wasn't as discussed. Car only had one key fob, not the two recommended by Toyota and what cars usually com Sales staff was friendly, however, pricing wasn't as discussed. Car only had one key fob, not the two recommended by Toyota and what cars usually come with. Dealer should have coded another key fob and included it with the purchase. Now, I'll have to go through the hassle and expense of getting one myself. Detailer could of done a better job of cleaning the passenger compartment and not just make everything shiny with a coat of Armorall. More
by CEH
Employees Worked With
Devon
August 06, 2019
Service Provided at Toyota of Newnan Holly provided excellent service and I will ask for her when I return. She went above and beyond when she brought my car to the door so I wouldn't hav Holly provided excellent service and I will ask for her when I return. She went above and beyond when she brought my car to the door so I wouldn't have to walk far because of my hip. I'm 82 years old. Thanks Holly! More
by jared8291
Employees Worked With
Shelly
February 04, 2019
Service Department is Questionable Another disappointing service visit to Toyota of Newnan. I have written before about the lack of consistency by the service crew, and today was no exc Another disappointing service visit to Toyota of Newnan. I have written before about the lack of consistency by the service crew, and today was no exception. My third Toyota since 2006 and all service work has been done by the dealership, which should be a good thing, right? However, when I take the time to inform the service writer that the two things that the service department consistently gets wrong, and then she takes the time to enter specific requests into the work order... how the he** does the service tech not do those two simple tasks? For the second time, my air pressure on all four tires was low. The factory sticker says 44/45 and all 4 were set to 36 - again, a note was entered into the work order to set the pressure at 44. For the fourth or fifth time, the tech failed to properly secure my front skid plate after completing an oil change. This has happened repeatedly so again, the service writer entered a specific request to ensure the skid plate was properly put back on the vehicle. To my surprise, one bolt and washer were missing, which was very evident by the lone open hole without a bolt and washer. The NEW service manager took my truck back into the service bay, and said he would "stay with the truck" to ensure all work was completed. I walk over, and he is sitting in his office. So much for saying he would stay with my truck, especially since I had some personal items sitting out that he said would be okay and in his sight. Based on my experience, I now understand why there is a NEW service manager but, believe me, I was not impressed with the service department nor its new manager. I almost forgot... the bill was wrong by about $10 or so but he didn't even offer to correct it. This is my closest dealership and, if I had another option for real QUALITY service, I would take it elsewhere. Maybe it is time to consider a swap to another truck brand because this dealership is consistently letting me down. More
by Mike B.
Employees Worked With
Niki, Tim
November 08, 2018
Not offered the True Drive Out Price They advertise True Drive Out Price, but yet never tell you, not even in the fine print it does not apply. Every price I was given was not that price They advertise True Drive Out Price, but yet never tell you, not even in the fine print it does not apply. Every price I was given was not that price. Be careful about their pricing as it is not true. More
by RobC
Employees Worked With
Ladonna
