Toyota of Newnan

Service Department is Questionable Another disappointing service visit to Toyota of Newnan. I have written before about the lack of consistency by the service crew, and today was no exc Another disappointing service visit to Toyota of Newnan. I have written before about the lack of consistency by the service crew, and today was no exception. My third Toyota since 2006 and all service work has been done by the dealership, which should be a good thing, right? However, when I take the time to inform the service writer that the two things that the service department consistently gets wrong, and then she takes the time to enter specific requests into the work order... how the he** does the service tech not do those two simple tasks? For the second time, my air pressure on all four tires was low. The factory sticker says 44/45 and all 4 were set to 36 - again, a note was entered into the work order to set the pressure at 44. For the fourth or fifth time, the tech failed to properly secure my front skid plate after completing an oil change. This has happened repeatedly so again, the service writer entered a specific request to ensure the skid plate was properly put back on the vehicle. To my surprise, one bolt and washer were missing, which was very evident by the lone open hole without a bolt and washer. The NEW service manager took my truck back into the service bay, and said he would "stay with the truck" to ensure all work was completed. I walk over, and he is sitting in his office. So much for saying he would stay with my truck, especially since I had some personal items sitting out that he said would be okay and in his sight. Based on my experience, I now understand why there is a NEW service manager but, believe me, I was not impressed with the service department nor its new manager. I almost forgot... the bill was wrong by about $10 or so but he didn't even offer to correct it. This is my closest dealership and, if I had another option for real QUALITY service, I would take it elsewhere. Maybe it is time to consider a swap to another truck brand because this dealership is consistently letting me down. More

Not offered the True Drive Out Price They advertise True Drive Out Price, but yet never tell you, not even in the fine print it does not apply. Every price I was given was not that price They advertise True Drive Out Price, but yet never tell you, not even in the fine print it does not apply. Every price I was given was not that price. Be careful about their pricing as it is not true. More

Best buying experience in 25 years!!! First class dealership that values their customers. I was very impressed with their service department. Walt the owner is a very genuine, all around g First class dealership that values their customers. I was very impressed with their service department. Walt the owner is a very genuine, all around great guy. I was so impressed with the way he treated me while getting my 2017 Highlander serviced, that I made the 9 hour round trip back to purchase 2 vehicles at the same time. I traded my 2017 Toyota Prius in for the 2018 Toyota Camry. Jeff, the sales Manager was awesome. Jeff worked very hard to get both the cars in our monthly budget. My local dealer where I purchased the two brand new Toyota’s told me to go sell my Highlander to CarMax, and then come buy something from them. The used car manager said that he did not want a 2017 Preowned Toyota Highlander. I am very happy with my local Toyota dealership service department. Walt gave me 5K more for the Highlander compared to where I purchased it from. I would highly recommend making the drive if you want first class treatment. Ask for Jeff the sales Manager or ask for Walt the owner. Thank you for the great customer treatment. Everyone their is very friendly. These guys will continue to be very successful. Thank you again for everything!!! More

Terrible used lieing salesman I found the almost perfect car for me on Autotrader. Called the Newnan Toyota dealership and was directed to salesman named Nevia, asked how much the I found the almost perfect car for me on Autotrader. Called the Newnan Toyota dealership and was directed to salesman named Nevia, asked how much the car would be (OUT THE DOOR) and he said about $9000.00. So I go and drive 130 miles to Newnan to then be told it would be $10800.00. I then said he told me that it would be $9000.00. That is when he said the didn't remember it. Said it must have been someone else. I told him I didn't talk to anyone but him. I hate a lie. Didn't cost him anything but it cost me about $30.00 in gas and 6 hours of my time for a 260 mile round trip to Newnan and back home with my check book in hand. Would not deal with this salesman now at any cost. Bad experience at Toyota of Newnan More

Awesome service and very professional My experience at Toyota Newnan was so awesome in comparison with other location. My credit was not the best and despite the ackwardness I felt within My experience at Toyota Newnan was so awesome in comparison with other location. My credit was not the best and despite the ackwardness I felt within myself they made it their goal to get me the best possible loan. They made it their priority and I was very grateful. The car is awesome and much cheaper than other location..Great job guys! More

Service Department is horrible Put the wrong antifreeze in my car that caused damage to my car. Then misdiagnosed what was wrong and had to pay for multiple repairs and in the end Put the wrong antifreeze in my car that caused damage to my car. Then misdiagnosed what was wrong and had to pay for multiple repairs and in the end would not take responsibility. More