Toyota of Newnan

three months later: after purchasing the car, I refinanced with immediately with my local credit union (which was not an option at the time of purchase, better rate to refinance, etc). I have attem refinanced with immediately with my local credit union (which was not an option at the time of purchase, better rate to refinance, etc). I have attempted to cancel my GaP coverage through Zac Collins, the finance manager I dealt with, at least 15-20 times via phone calls and emails. I still have not received a phone call from him. I received one short email weeks after emailing and calling the dealership several times with a form to complete. The email to submit was illegible. Zac said to send the form to him and he would submit it. Fast forward two months and I still have not received my email. I followed up with Zac. Again took several emails and calls (I have all the receipts), before Zac informed me that it takes the warranty company 45 days to process once received. I waited another 2 weeks which would have given the warranty company 60 days to process IF Zac submitted the form when he said he would (that is still unknown as I have been trying to contact him AGAIN to no avail)! I called the warranty company directly and they stated that I had to go through the dealer of purchase in order to cancel. This has been an absolute nightmare and I have no idea how Toyota of Newnan claims they have stellar customer service if this is what you have to go through to do a basic GAP cancellation. I’ve done this with several other dealers in the past when trading a car and it’s NEVER EVER been this hard. More

My sale person Hunter he was great he did not lie or up sale or force me to buy the car he make process so easy with his knowledge and skills. sale or force me to buy the car he make process so easy with his knowledge and skills. More

Excellent service from sales to scheduled maintenance is completely enjoyable and not dreaded as so often is the case when searching for a car! completely enjoyable and not dreaded as so often is the case when searching for a car! More

I bought a used Frontier from Ted. He found what I wanted and in a short time I was driving it home. Ted and his manager were the best in every way. He found what I wanted and in a short time I was driving it home. Ted and his manager were the best in every way. More

I appreciate all that Lucas has done in the purchase of our neww ca, Thanks to Toyota Of Newnan. Ken Hicks our neww ca, Thanks to Toyota Of Newnan. Ken Hicks More

Yesterday, I was communicating with a lady (at this dealership) by the name of Kristina Cutshaw about a used 2019 vehicle they had on the lot. It was exactly what I wanted, so we negotiated a price and dealership) by the name of Kristina Cutshaw about a used 2019 vehicle they had on the lot. It was exactly what I wanted, so we negotiated a price and I asked if I could put down a deposit so that I could make the 1-hour drive from Atlanta to Newnan the following afternoon for a test drive. I made the appointment for 4 - 4:30 the next day and told her that if I liked the way it drove, I would purchase the vehicle. She told me that I this dealership doesn't hold cars but that she would pull the keys when I was en route. (I explained to her that I have been en-route to two other dealerships in the past week who sold the car while I was driving to the dealership.) The next morning, I reached out to her at 9:15am to confirm I would be heading down from Atlanta to Newnan when I got off work at 230. Again, she said she would grab the keys when i was en-route. Sadly, the outer bands of a hurricane were dumping water in Atlanta and the traffic was a nightmare. At 3:20 she reached back out to confirm i would still be coming. and I told her that I was on my way. At 320, she texted me to make sure I was coming, and I confirmed. She finally went to get the keys and as luck would have it, someone had just taken the car out for a test drive. When that was conveyed to me, I told her I was not going to drive over an hour in a torrential downpour on the off chance that it might be available, so i let her know I was turning around to go home andI asked her to let me know if was available so I could come down after the storm stopped. She said she would keep me posted. At that time, I mentioned that I was disappointed in the way things were being handled, as I would assume that I would be informed and given the first right of refusal. Here is the text exchange: Kristina: I'm sorry, I just went and checked and the Outback did sell. ME: WOW. Glad to know this is how you do business. I'll make sure to provide that information to everyone I can. Have a great weekend. (yes, i was irritated) Kristina: I apologize for any inconvenience, however I was very transparent when I explained that we do not hold vehicles, I also notified you that the vehicle was being looked at before you drove this way. Have a good evening! Me: Congratulations on the car sale. I'm glad that it finally was able to be purchased. Also, I appreciate you finally apologizing for the inconvenience this is caused not only me, but the person who had to take off early to drive me down there. We negotiated a deal, i told you at 9:30 this morning I was coming. I told you i would be leaving atlanta at 230. You confirmed with me at 3:30 that I was coming and yet here we are. Yes, you did mention that you don't hold cars… however if someone's willing to drive down to your dealership, an hour away in a torrential downpour from a hurricane, there's a really high likelihood that I was serious about purchasing that vehicle. Although every other dealership i've been dealing with in Atlanta does offer that courtesy of a $500 hold for less than 24 hours, you guys have every right to run your business the way you feel is appropriate and I don't fault you for that. On a similar note, I'm sure you can understand that I feel the appropriate response back is to post a review of your dealership on Google and Dealer Rater. When I logged on, I did notice that you have a 2.9 rating so I assume that this is not the first time someone has had an issue with the way you do business Again, I do appreciate your time and thank you for finally letting me know the outcome. Stay safe during this weather. More

Just had a very bad experience with the xxxxty attitude of their manager when i was all excited about purchasing the pre owned car. this white bearded guy with buffed body is really an As.. hole …. and jus of their manager when i was all excited about purchasing the pre owned car. this white bearded guy with buffed body is really an As.. hole …. and just because i am an Asian he treated me soo bad ….. Raciest will never go to this dealership ever in my life again!!! More

We purchased a used Toyota Sienna in January 2024. We expected that the Toyota Certified Used Warranty was actually a warranty from Toyota, We trusted that all the paperwork with the Toyota Used Vehic We expected that the Toyota Certified Used Warranty was actually a warranty from Toyota, We trusted that all the paperwork with the Toyota Used Vehicle Warranty logo meant we were getting a Toyota Used Vehicle Warranty. In the end we unexpectedly were given a warranty administered by Fidelity and not backed by Toyota. We did not realize this until the summer when we were traveling, needed service, and our warranty was not in the Toyota Certified Used Warranty database. More

. . .Charged $94.25 for an oil change that took nearly two and a half hours . . .Never again. two and a half hours . . .Never again. More

As of August 2024 - they need new management. They appear not to be able to keep track of what vehicles are on their lot. I was contacted by a sale associate (Uran Murtezi) to try and get me to c They appear not to be able to keep track of what vehicles are on their lot. I was contacted by a sale associate (Uran Murtezi) to try and get me to come in for an appointment on a vehicle I had expressed interest in. Uran said the vehicle was available and called my phone repeatedly trying to get me to come in. But then later that same day he said he could not find the vehicle anywhere. The next day he still could not find the vehicle. And then it was "unavailable". Sales manager (Nathan Trust) emailed me a pricing sheet with a price that was $4493 above what they had listed as the sales price online and Trust would not respond to emails when I asked him to honor the listing price. So much for trust, so much for communication! They are careless and shifty - take your business elsewhere & save yourself drama. More