Toyota of Newnan

I’ve been a repeat customer at Toyota of Newnan for years, having purchased two new vehicles and now multiple used vehicles from this dealership. Unfortunately, my most recent experience was by far the years, having purchased two new vehicles and now multiple used vehicles from this dealership. Unfortunately, my most recent experience was by far the worst I’ve ever had. When I came in to look at a specific vehicle, I clearly told a salesperson who approached me who I was there to see. Instead of helping, he acted like he had no idea and tried to pull me away from the salesperson I was already working with. That immediately set a poor tone. On top of that, I was shown a vehicle I had already made clear I was not interested in. At that point, I honestly should have walked away, but since the vehicle I wanted was on the lot, I continued with the process. The delivery experience was unacceptable. The vehicle was not properly cleaned. It looked like it had simply been rinsed off, with pollen and debris still on it. I had to take it to a car wash myself immediately after leaving. To make matters worse, the vehicle did not even come with a full tank of gas, which I have always received in past purchases, whether new or used. What bothered me most, however, was what happened the following day. When I returned with the title for my trade-in and mentioned the gas issue, one of the sales managers laughed in my face and told me they don’t offer full tanks on used vehicles. The lack of professionalism and dismissive attitude was extremely disappointing and raised serious concerns about the dealership’s integrity and how they treat their customers. Just because I purchased a used vehicle this time instead of a new one does not mean the level of service should drop this significantly. As a loyal, repeat customer, I expected far better. This experience has left a very negative impression, and unfortunately, I do not plan on returning in the future. More

Brooks, Tyler and Darby were very kind and patient with me when I was picking my new family vehicle! Would recommend them to anyone! me when I was picking my new family vehicle! Would recommend them to anyone! More

Jeshua was very helpful and made the process very easy for my dad’s family to acquire a new family vehicle. for my dad’s family to acquire a new family vehicle. More

Jose Gonzales was very helpful and knowledgeable about everything, which made our process of buying a car much easier. He was so honest and made sure he could find the perfect fit for my daughter and w everything, which made our process of buying a car much easier. He was so honest and made sure he could find the perfect fit for my daughter and what she was looking for. He made the process so much easier by explaining everything thoroughly, would highly recommend him as a dealer for anyone else! More

Jeshua was very helpful, attentive, and knew what was best for me. He truly enjoys his job and helping those in need of a car. best for me. He truly enjoys his job and helping those in need of a car. More

Jose was very helpful in the trade of my car and made my process real easy, he was very patient and looked for different options that would fit what i wanted in the car. I really recommend him for anyone lo process real easy, he was very patient and looked for different options that would fit what i wanted in the car. I really recommend him for anyone looking for a new vehicle. More

Brooks Mauk was extremely professional, friendly and is a great asset to Toyota of Newnan! great asset to Toyota of Newnan! More

Brooks Mauk was professional, honest, and efficient. He listened carefully to what we wanted and made the entire experience seamless with the purchase of our vehicle. We will definitely recommend him to He listened carefully to what we wanted and made the entire experience seamless with the purchase of our vehicle. We will definitely recommend him to friends and family. More

Special thanks to Mr. Darius! You did an awesome job! Mr. Darius is the best! Darius! You did an awesome job! Mr. Darius is the best! More

Josh was very helpful and very patient to me as a customer I definitely give him 5 star and for sure. I will recommend him to other friends and family if they need a new car customer I definitely give him 5 star and for sure. I will recommend him to other friends and family if they need a new car More