Toyota of New Orleans

Im going to be nice because I really like the staff here. But they need to communicate a little bit better with customers. I Dropped my car off last Wednesday to have it checked out. Guy named Chris walked m But they need to communicate a little bit better with customers. I Dropped my car off last Wednesday to have it checked out. Guy named Chris walked me over to a guy named Rob. I handed him my key and he handed me a tag then disappeared. I waited for a while then it was suggested by a guy named Jack that I leave my name and number for Rob to contact me when the problem was diagnosed. Still today, (8 days later ) that never happened. I have been in contact with a lady named Courtney. She is delayed but at least she does call me back. Courtney contacted me last Friday to tell me that eventhough I purchased my 2019 Nissan from Toyota they were not able read the trouble shooting codes. So my car would need to be taken to Nissan on the following Monday. I said ok thats fine I will call and check on the status on Tuesday to give them enough time to check things out. Tuesday I couldn't get anybody on the phone. Wednesday (1 week later) I finally get Courtney on the phone about 830am. She says that she will check things out and call me back. 10am, 11, 12, 1, 2, 3pm no call back. I finally get Jack on the phone and he promises to be of assistance. 430pm Wednesday I get a call from Courtney saying that my car is still at Toyota because they needed my permission to have it towed to Nissan across town instead on the Nissan dealership next door. So basically its taken over a week for me to find out what's wrong with my vehicle. 5 of those days have been wasted because of a lack of urgency and communication on the service departments behalf. Not to mention my house was destroyed by Hurricane Ida and I've been living in my car while we rebuild to have air and heat. This is unacceptable. I believe Toyota's are great vehicles but I do not suggest buying any other brand from their dealership because they are not equipped to assist with repairs when needed. - More

We really like working with our sales associate Danny Jones when we’re looking for a new vehicle. Danny has been our sales associate for almost 17 year. He still gets us the Chi Chi deal even though Chi Jones when we’re looking for a new vehicle. Danny has been our sales associate for almost 17 year. He still gets us the Chi Chi deal even though Chi Chi hasn’t work there for years. The service team is very courteous, professional and friendly. The service team works hard to get you back in your vehicle as soon as possible. They also keep you well informed while your vehicle is in for service. Toyota of New Orleans is a first class dealership. They live up to the awards they’ve won that you see posted on the walls. More

They’re simply the BEST! ALL Service Representatives provide Professional, Courteous, and Impeccable Service to say the least. They’re primarily concerned with customer satisfaction and are careful to provide Professional, Courteous, and Impeccable Service to say the least. They’re primarily concerned with customer satisfaction and are careful to ensure that customers are indeed satisfied. I will always highly recommend this dealership for all matters regarding purchasing and or vehicle maintenance. More

Great salesman, professional, courteous, patient worked with me. Finance was also friendly and professional. I got a deal that was fair for both parties. with me. Finance was also friendly and professional. I got a deal that was fair for both parties. More

The time wait was far longer than expected as the service advisor recommended additional servicing. No problem, however upon payment of the bill, the recommended services had to be completed... advisor recommended additional servicing. No problem, however upon payment of the bill, the recommended services had to be completed... More

Everyone was very helpful, doing their best to get us what we wanted and making it an easy and pleasant experience what we wanted and making it an easy and pleasant experience More

I’m just please with the service that is given at Toyota when you have people like Robert and Mr. Charlie there you can’t go wrong. when you have people like Robert and Mr. Charlie there you can’t go wrong. More

Courtney was friendly, courteous, and professional. The service was done very quickly. The atmosphere and environment was very pleasant. All of the staff was very friendly and spoke as they came in contact service was done very quickly. The atmosphere and environment was very pleasant. All of the staff was very friendly and spoke as they came in contact with me. More