Toyota of New Orleans
New Orleans, LA
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Professional and excellent service when oil change was scheduled. Short wait time to complete maintenance while I enjoyed complimentary cafe latte in waiting room scheduled. Short wait time to complete maintenance while I enjoyed complimentary cafe latte in waiting room More
If I could give them 0 stars, I would. I'm never going back there again. I had a terrible experience a couple months ago. They did a extremely sloppy job and cost me over $400 to fix. I w I'm never going back there again. I had a terrible experience a couple months ago. They did a extremely sloppy job and cost me over $400 to fix. I went for maintenance and they gave me my car with loose battery terminals and neglected to reset the odometer which caused my car to complain about maintenance less than a month after. I had to call a third party mobile mechanic to come fix my battery which ended up costing me over $400 for a new battery and labor. Yesterday, I went there again, and waited 7 hours. I got there at 9:50 am for my 10am appointment and left at 5pm and all they did was basic maintenance (I can do that for the third of the price in 15 min two blocks from my house) and AGAIN they did not reset the odometer. The car was still showing "maintenance required" sign. The extra service I asked them to do like checking the brakes and the fuel filter was never done. These people are so unprofessional that I don't even think that they actually even touched my car. I have no confidence in them and won't be going back. More
Public service announcement: After purchasing 8 cars from Toyota of New Orelans over the years, and referring multiple friends, I will never be back! The service department had turned into a joke and th from Toyota of New Orelans over the years, and referring multiple friends, I will never be back! The service department had turned into a joke and the lack of communication is infuriating. Car was towed in on Thursday … 5 days later and cannot even get a phone call back. Technician gave me his cell number and voicemail is full and no answer at desk. Promised a loaner vehicle, then denied they promised it. Spoke with service manager who apologized and promised me answers and a return call “shortly” - that’s been 24 hours ago. There are way too many dealerships in this area to deal with one that breaches the contracts of the warranty you purchased from them and makes promises they cannot keep. Go ANYWHERE else!!!! More
My experience at this dealership was awesome!! Shout out to my salesman Derrick Sykes, he was kind, courteous and able to provide me with the car I wanted. I also want to thank Mr. Akkawi, the Director of F to my salesman Derrick Sykes, he was kind, courteous and able to provide me with the car I wanted. I also want to thank Mr. Akkawi, the Director of Finance, who made sure I understood everything I signed. I will recommend this dealership to everyone I know looking for a car. Thanks again guys and Bless you all. More