Toyota of Nashua

Worst Experience with a Manager at a Dealership EVER I had been in the market for a car for over a year. I know what I wanted, needed, and I know my budget. I did my research on what was the best car for I had been in the market for a car for over a year. I know what I wanted, needed, and I know my budget. I did my research on what was the best car for my budget and traveling needs. I also had a trade that I knew what I should be expecting to get for it. I went in the morning and dealt with a manager named Mark who was awesome and a sales man named Anthony who was helpful. At the time I did not have my vehicle for them to look at and let them know I would be back later in the day. I went back with my vehicle that evening. Anthony was no longer at work, but came back to help me. This I thought was amazing service. I then had to deal with a different manager, who I do not even know his name. I do not know his name because he did not take a second to introduce himself to my father or myself. He treated me as if I was just a number and more of a bother than anything. He has ZERO people skills. I was completely taken back by his lack of care for customer service and manners. When dealing with my trade he low balled me significantly. I was receiving offers that were 3-4,000 dollars higher then what he offered. He then went on to LIE and state that my car's engine was smoking.At this point my father and I walked out. Earlier that day I actually had my car in the shop getting all checked and cleared by my mechanic so that it was ready for a trade. My car was cleared with no concerning problems. This manager just kept rambling about things that were not accurate not just in regards to my car but also in prices for the vehicle I was interested in and for mine. When he spoke he spoke in a condescending tone with a lot of attitude in his voice. I was completely appalled by this behavior. I took my business else where and I am more than happy with the respect and friendliness I was treated with at the other dealership and I love my new car! I was told to not go to Toyota of Nashua and I am sorry that I did not listen to my friends. I will NEVER be back. More

Outstanding Service Vicky Back and Tammy Costigan were extremely professional and very competent during my recent transmission repair. It was a pleasure to meet and work Vicky Back and Tammy Costigan were extremely professional and very competent during my recent transmission repair. It was a pleasure to meet and work with them both. I would recommend them and Toyota of Nashua Service department to anyone. More

Poor communications Purchased 3 cars totaling over $140,000.00 in the past 4 months and they will not return my phone calls about an issue I am having. I feel I have spok Purchased 3 cars totaling over $140,000.00 in the past 4 months and they will not return my phone calls about an issue I am having. I feel I have spoken to everyone even the General Manager Bob Draper, and still have not received a phone call back. I quess the next thing is to get in touch with the owner...Good luck and "Buyer beware" More

Excellent custmer service. I just recently took my mother to Toyota of Nashua in search for a used car. Our experience was outstanding and we were very happy with the 2012 Toy I just recently took my mother to Toyota of Nashua in search for a used car. Our experience was outstanding and we were very happy with the 2012 Toyota Corolla she ended up with. The Sales manager Jerry Gannon went above and beyond to assist my mom in finding both the right car for the right price. The sales associate, (Quincy) was also very helpful and knowledgeable. I would recommend anyone to Toyota of Nashua in the future. Go see Jerry or Quincy to get the ball rolling in the right direction! More

The Best Toyota Dealership! Our experience buying a car at Toyota of Nashua with Marc Renaud was excellent. The entire process was seamless. Before going to Toyota of Nashua, w Our experience buying a car at Toyota of Nashua with Marc Renaud was excellent. The entire process was seamless. Before going to Toyota of Nashua, we had horrible experiences at two other Toyota Dealerships. Thank you Toyota of Nashua! More

Heather be thy name Few months back, I contacted Internet Agent Heather Guillen, as to a Certified 2013 Toyota 4runner Trail Edition. Sadly, this rare vehicle was sold up Few months back, I contacted Internet Agent Heather Guillen, as to a Certified 2013 Toyota 4runner Trail Edition. Sadly, this rare vehicle was sold upon my discovery. However, Heather continued to reach out to me, searching for another vehicle of the like. As it turned out, I placed a deposit and had an appointment with Boch Toyota, which was the same distance, but South. Boch's 4Runner was damaged, and they refused to correct, and when I now decided a new vehicle at four to five thousand dollars more, with it's model updates, leather seats and better warranty would be more suitable, Boch again refused to deal at or below invoice. Boch's manager stated "why would I sell to you, as you are not in my demographic". Shortly thereafter, I secured an invoice price with Ira Toyota, but Heather now emailed me again, asking how my search went. While in the Ira lot, Heather stated she would sell me a 2015 4Runner TEP for $1200 under invoice. Ira wanted to now match, however I stated, "If everyone used other dealerships quotes as leverage, then no one would ever offer a good price". I then drove to Nashua, met with a nice Salesman, Paul Smith, and secured a great finance rate for six years with Jose Ferreiras. The only issue was that of the extra running around I had to do to register this m/v in Mass. But all and all, I would recommend Nashua Toyota with Heather and Paul at the helm any day over Boch in Norwood. More

Pleasant experience From our first contact Heather Guilen ( internet sales person ), Joshua Houde (sales rep) & Rick Fragala (sales manager) it was a real pleasant experi From our first contact Heather Guilen ( internet sales person ), Joshua Houde (sales rep) & Rick Fragala (sales manager) it was a real pleasant experience. I think its the first time we have ever purchased a car and felt comfortable and informed. More

Matt brouilette Matt Brouilette in sales,This man has been harassing my wife and I for weeks about a title issue. We traded in a vehicle that belonged to my wifes dec Matt Brouilette in sales,This man has been harassing my wife and I for weeks about a title issue. We traded in a vehicle that belonged to my wifes deceased father. This vehicle was willed to my wife, by her father. At the time the vehicle was traded in, it was not yet legally titled in my wifes name. This information was thoroughly explained to the dealership including Matt. They offered to still take the vehicle, and we would have it titled and sent to the dealer as soon as we recieved it. This process can take up to 4-6 weeks. Since then we have yet to recieve the title.Matt has been harrassfully calling my wife and I even after explaining that we had not received the title yet, he has called us names, and has been extremely unprofessional. He has threatened us personally, to come and take our 2015 Toyota corolla, in which we own and attain the title to in our names. This salesman has been extremely vulgar to my wife and I with countless phone calls at various hours through out the day. He specifically called to harass us today, and at this point we have offered to purchase the vehicle back. This man has a very angry disposition and has literally worried my wife. This man should not be allowed to represent a company and conduct business on this level. More

One person made all the difference: Nidal Nidal Murashah was amazing. He made tough experience easy and went above and beyond for us as customers. Fantastic service and attention to details. T Nidal Murashah was amazing. He made tough experience easy and went above and beyond for us as customers. Fantastic service and attention to details. Thank you nidal More

Beyond words I called this dealership on the phone to inquire about leasing. I spoke to Heather after the receptionist answered the phone. Heather told me she was I called this dealership on the phone to inquire about leasing. I spoke to Heather after the receptionist answered the phone. Heather told me she was a sales person, so I gave her my specifics and told her I'd be up there today to get info on leasing. Upon getting out of my car to walk into their showroom, we see about 6 or so guys standing by the front doors basically doing nothing but BSing together. We walk in, we get approached by Joe D, I tell him I'm there to see Heather as I spoke to her on phone earlier. Heather quoted me some very appealing numbers on a possible lease over the phone. I tell Joe D this info, he in turn tells me that Heather is merely an Internet Salesperson, the ones who bait customers to come to their place and buy, buy, buy. The showroom was freezing to the point of my Fiancee having to go back to our car to get warm. To make a long story short, their numbers were way out of line for both my trade and possible lease, and Joe D needs to learn to NOT present himself so snobbish. We won't be returning here. More