Toyota of Naperville - Service Center

Buying a new car: A a dream experience-not a nightmare!! I bought my last new Prius, a 2010 Prius IV from Toyota of Naperville and have had it serviced there ever since for its regular check-ups, which is al I bought my last new Prius, a 2010 Prius IV from Toyota of Naperville and have had it serviced there ever since for its regular check-ups, which is all it ever needed. I was there a few weeks ago for it's 60,000 mile check up and spent the waiting time on show room floor while my husband got in and out of the passenger side of every model on the floor looking for the most comfortable one. When it turned out to be the 2018 Prius IV I was not surprised but I was delighted. I had driven a Prius since 2004 and really wanted my next car to be another one, but my husband had thought he would be more comfortable in a SUV. A salesman, Scott Bouma assured us he would answer any questions, but let us alone to explore which we preferred. When we decided on the Prius IV he sat us down and told us what was in stock. He patiently brought up several models and colors until I fell in love with the one that was a Sea Glass Pearl color. We went for a test ride and he patiently showed me the test course and talked me through it. Scott spent at least two hours with us and never rushed us while he patiently answered all our questions and showed us how the features worked. We left with a fully refundable down payment on the car to "sleep on our decision". We were back the next day and completed the negotiations and left with my new car after several more hours. I have been buying my own cars for 40 years now and have never had a more enjoyable experience buying one. Scott did a superb job in helping us, answering every question and getting answers on the few he didn't know. Everyone at the dealership that we talked with was helpful, patient, efficient and kind. Oh I didn't mention --- My husband and I are both in our 80's. More

I always return! Toyota of Naperville's service is always pleasant, thorough and well done. I appreciate the free car wash and the discount dollars I earn and can use Toyota of Naperville's service is always pleasant, thorough and well done. I appreciate the free car wash and the discount dollars I earn and can use. More

25,000 mile checkup Service department is very well run. Efficient check-in, and I was always provided an explanation of where to go next and what I was waiting for. Cou Service department is very well run. Efficient check-in, and I was always provided an explanation of where to go next and what I was waiting for. Courteous employees. More

Toyota Service Great, timely, and friendly service. Comfortable waiting area. I wish that the price of their services weren't so expensive and if they offered coupon Great, timely, and friendly service. Comfortable waiting area. I wish that the price of their services weren't so expensive and if they offered coupons, it would really be worth going here for service. More

Service and lights The service was great and the car runs well but the warning lights still come on even after an extra review of the warning lights system. The service was great and the car runs well but the warning lights still come on even after an extra review of the warning lights system. More

Routine service I wouldn’t take my van anywhere else for maintenance. The people and services at Toyota of Naperville are always first rate! They always take care of I wouldn’t take my van anywhere else for maintenance. The people and services at Toyota of Naperville are always first rate! They always take care of what my vehicle needs. More

40,000 mile checkup Joe Lafiura did a terrific job! He explained everything very thoroughly & appeared very interested in me as a consumer. I would recommend him very h Joe Lafiura did a terrific job! He explained everything very thoroughly & appeared very interested in me as a consumer. I would recommend him very highly! More

Great service I’m please with the warm greetings when checking in and services. She is very nice and friendly. Great experience!!! I’m highly recommend to others th I’m please with the warm greetings when checking in and services. She is very nice and friendly. Great experience!!! I’m highly recommend to others that the service that provided by Dan Wolf Toyota at Naperville!!! More

Advisor Christopher Lott, professional, polite I am rating your service employee. After the One time exposure working with sales person, it is the SERVICE DEPT that all subsequent interactions will I am rating your service employee. After the One time exposure working with sales person, it is the SERVICE DEPT that all subsequent interactions will be with. That is what matters to me. Today I was helped by a professional, friendly/polite advisor (person that took info on my car, also entered my information And came and got me when car was done. He provided information about maintenance package I may wish to purchase in future that can save me money: CHRISTOPHER LOTT is name on my receipt. More

Awesome customer service Went to Toyota of Naperville for service on a vehicle I bought for my wife 12 weeks ago. Wife recently told be the steering wheel vibrates when she b Went to Toyota of Naperville for service on a vehicle I bought for my wife 12 weeks ago. Wife recently told be the steering wheel vibrates when she brakes at high speeds. Brought the vehicle into service and spoke with Kelsey and Rob. Both honored the used car warranty and four new rotors were replaced on the vehicle. Kelsey even made sure I had a loaner vehicle to use for a few hours, as I had several errands to run that day. Both Kelsey and Rob were fantastic to deal with and I will recommend Toyota of Naperville to anyone looking to buy a vehicle. More