Toyota of Naperville - Service Center

I have never been to a nicer, friendlier, or more caring service department in my life. In other service departments you have to wait just to be acknowledged- here you get a greeting as your getting out of service department in my life. In other service departments you have to wait just to be acknowledged- here you get a greeting as your getting out of your car- and with a smile no less. I didn't see any worker that didn't look happy. I felt like I was at Disneyland. They gave me a beautiful loaner car so I didn't have to miss any work and the job was finished right when I needed it. Totally professional. I wish all Toyota dealerships were this great. Thanks More

I took car in for 60K mile service that included tire rotation on 4/17/2009 Wheel Alignment service performed on 5/7/2009 but first action was to rotate tires and charge my wife for it. Called up a rotation on 4/17/2009 Wheel Alignment service performed on 5/7/2009 but first action was to rotate tires and charge my wife for it. Called up and asked why service history was not checked to realize that after 1300 miles tire rotation was unnecessary. Completely skated around service history question and stated: Well I asked your wife! Ridiculous! More

I bought my vehicle new from Toyota of Naperville. My 05 Highlander had a front differential leak at 42,000 miles. They had it for a month. It shows on the bill that they replaced gaskets on the transfer Highlander had a front differential leak at 42,000 miles. They had it for a month. It shows on the bill that they replaced gaskets on the transfer case. Now at 65,000 miles, it is leaking again but they state that they never touched that area. It is clear that the silicone is fresh and that they did. They offered no assistance other than to waive the $53 diagnostic fee and quote me a $1,900 repair job to reseal the transfer case. When I questioned them about the $53 fee, they told me that it is a standard charge just as one goes to a doctor and pays a fee. I asked them why they had not disclosed that at the time I scheduled the appt and her response was, "Didn't you ask?" Toyota Corp offered me $500 toward the purchase of a new vehicle but they said since it is out of warranty, no help otherwise. I am dissatified with my experience and the fact that they lied to me about the work they did. More