Toyota of Naperville - Service Center

i usually go with the flow and never leave any reviews. for me to say something is bad. the service lady receptionist was the only good part of my experience. i had a hesitation problem with my stick shift for me to say something is bad. the service lady receptionist was the only good part of my experience. i had a hesitation problem with my stick shift corolla. the problem only existed when the car had been driving for twenty consistent minutes or so. the tech said he couldn't raise the problem by driving it in the parking lot. i took this tech out for a drive and i got it to start hesitating very lightly. he said it was the way i was driving the stick and i was giving it to much rpm. i gave it some more rpm than usual so i could show him the problem even tho the hesitation happens when driving normally. he again said the same thing and didn't seem to interested in the problem and acted as if he did' nt have the time. i have been driving this car for a while and i have driven a stick my whole life and i am 99percent sure it is not the way i am driving the car. i explained how bad the car hesitates after a long drive, since i felt he didnt care, and yet he seemed to have no explanation of what the problem might be. i understand he wont know what the exact problem is but his overall attitude put a bad taste in my mouth. maybe he was having a bad day but a professional would at least engage with a customer. im sure you have many good employees and it was just my luck today, but you have lost my business. More

High honors to go to Dave Zidlicky for his professionalism, honesty, and most of all his patience. I came in for service on my Camry and left with a brand new RAV4. While waiting for my ca professionalism, honesty, and most of all his patience. I came in for service on my Camry and left with a brand new RAV4. While waiting for my car and walking through the show room thoughts turned to "what if" it was possible to get a good deal on a trade; focusing on a little larger car with more room. Dave provided all the options I needed and the patience with me as I could be quite a "challenge". The options on available vehicles, costs, trade in, were provided to me and after working through breakfast, lunch (told you I was a challenge)- I feel comfortable in my decision with purchasing the RAV4. Thanks Dave and thank you, Toyota of Naperville, you have my utmost gratitude. And the best references are through word of mouth and I will be sure to tell all of the great service I received. Additionally would like to add Peter Murray, Gary Jaros, and Frank in the service department. Patricia Barry More

Pretty awesome deal. I got zero percent APR for 60 months and zero down payment and i got the car I like. Thanks to Jacob. and zero down payment and i got the car I like. Thanks to Jacob. More

Took 2011 Highlander in for service because motor arm came loose from the vehicle. Repair required sending vehicle to third-party body shop for two weeks to replace a stripped screw (that required replac came loose from the vehicle. Repair required sending vehicle to third-party body shop for two weeks to replace a stripped screw (that required replacing entire rear tailgate) that prevented tailgate from auto-closing. Dealership service advisor Mike Librizzi called me on 02 Jul to tell me vehicle was ready to be picked up. Upon arrival at dealership, I noticed the Toyota emblem was missing from the back of the vehicle. Then associate could not get tailgate to open at all. Dealership failed to inspect the work done by their third-party body shop and obviously did not even look at the vehicle or they would have noticed the missing emblem. Mr. Librizzi got hostile when I complained to another advisor (who asked me why I was still at the dealership 30 minutes after arriving) about the dealership calling me without looking at the car, yet alone seeing if it had actually been repaired. He also said aloud that he was upset I had "escalated" the issue to Toyota because I had called Toyota Customer Care to complain (not about the dealership) but about quality issue of a simple screw being stripped requiring replacement of entire liftgate. (At that time, I had made it clear to Toyota my problem was with their quality, not the dealership). I have zero confidence in any repair work performed at this dealership if their service advisors do not even look at the work being done. Friendliness rating would have been higher if not for Mr. Librizzi's attitude after I complained. It was obvious he made a mistake in calling me without looking at the car but did nothing to make up for his mistake. More

My husband and I went to Toyota of Naperville to get an oil change for his Tundra. Our plan was to look at Rav4 while we were there. Kris Kosinsinki asked if he could help and help he did!! We walked out oil change for his Tundra. Our plan was to look at Rav4 while we were there. Kris Kosinsinki asked if he could help and help he did!! We walked out of the dealership proud new owners of a Rav4. Kris was courteous, helpful and very knowledgeable. WE would certainly contact Kris if we are in the market for another new car. Kris sent us to David Castellanos who finalized our purchase, Thank you Kris and David. More

I brought my car in for service, was given a great loaner, that made me want to buy a new van, and I left with a new updated Toyota! the Sales consultant Mike was friendly and helpful, he went over loaner, that made me want to buy a new van, and I left with a new updated Toyota! the Sales consultant Mike was friendly and helpful, he went over the whole vehicle with me post sales above and beyond the call of duty! He made sure it was a good match for our family. The Sales manager was friendly and worked fair numbers for the trade in and upgrade. The finance manager was quick and efficient. The whole process of finding a good match, test driving, buying and financing was around 3.5 hours, the last time I bought a Toyota Sienna I spent 8 hours in the dealership. This was great for my kids and they were kept busy and had plenty of refreshments to choose from. Thank you for giving our family great all around service. If you ever need a large family to do a commercial for you, we would love to :) More

After having my car in for service just before Christmas.I developed another problem.I left a voice mail for the service manager,Robin Clark on a Friday.She was on vacation at the time.To my supri Christmas.I developed another problem.I left a voice mail for the service manager,Robin Clark on a Friday.She was on vacation at the time.To my suprise she called me back within the hour and made sure I could come in for service the following monday.Monday at 7am Robin recived my car and made sure I had a loaner to drive while my car was in for service.Through out the week,Robin called or left me voice mails as to the progress on my car.I love my Toyota,but it is service from people like Robin Clark that keep me coming back.She takes the "Dread" out of going in for service. More

Between cars for my husband, myself and our kids we have purchased about 15 vehicles from Justin Buck. We always come back to him because we get superb service both during and after the sale from Justin. W purchased about 15 vehicles from Justin Buck. We always come back to him because we get superb service both during and after the sale from Justin. W have also referred several friends who have also purchased cars from him and received the same excellent service. Toyota of Naperville has an excellent service department also with very convenient hours. I would not hesitate to recommend Justin and Toyota of Naperville to any of my friends and family! More

I highly recommend this dealership for anyone who wants to buy a new car. Everyone there is friendly and helpful. Kareem Thomas helped me to make my decision about what car I wanted to buy. Kareem answer to buy a new car. Everyone there is friendly and helpful. Kareem Thomas helped me to make my decision about what car I wanted to buy. Kareem answered all of my questions and was very patient during the entire process. More

Fantastic professional group of people that really cares about your needs. Always goes an extra step to make sure that the customer is happy. How many dealership do you know that any sales rep will about your needs. Always goes an extra step to make sure that the customer is happy. How many dealership do you know that any sales rep will offer to purchase you a drink or a bag of chips if they see you are there waiting for your car to get done. and where can you fine a dealership that offers unlimited amounts of free Starbucks coffee or a bottle of water. More