Toyota of Naperville - Service Center

Service excellent Sudden appearance of multiple warning indicators in brake system. Service department took car immediately, identified problem via computer diagnostic Sudden appearance of multiple warning indicators in brake system. Service department took car immediately, identified problem via computer diagnostics (bad wheel speed sensor in ABS system), replaced wheel hub, and I was on my way in less than two hours. This car has had few problems (100+K miles), but support has been excellent. More

Great service above and beyond expectations My wife, 4 yr old son, and I were driving back to Iowa City from Chicago, when I noticed a red liquid leaking from the engine. Luckily we found Toyot My wife, 4 yr old son, and I were driving back to Iowa City from Chicago, when I noticed a red liquid leaking from the engine. Luckily we found Toyota of Naperville nearby and drove there. Mike was great! He kept on top of things, emphasized to the service guys the importance of getting us back on to road. He also retrieved our son's car seat and installed it in a loaner car for use during the 4 hour water pump replacement repair. We also loved the comfort and amenities in the waiting area. My son loved the good WiFi. I have used the Toyota dealership in Iowa City and thought their high level of service was an "Iowa nice" thing, but clearly it is a Toyota thing as Mike and the Naperville team showed me! More

service Brought my car in for scheduled service. Was super quick getting me out the door to work on drop off. Very shortly afterwards, I was called to say the Brought my car in for scheduled service. Was super quick getting me out the door to work on drop off. Very shortly afterwards, I was called to say the car was readyour. I appreciate the fact I can stay with the same service manager. More

Great customer service I received a nail in my front tire of my new camry and was worried to drive it since I drive the toll way so I came into the dealership to have it loo I received a nail in my front tire of my new camry and was worried to drive it since I drive the toll way so I came into the dealership to have it looked at and worried that this would cost me a new tire. I spoke to Robin which she immediately got my car into the shop to have it looked at. And to my surprise it was a small screw and no repair was needed. Thank you so much for the quick and super customer servicer that I was in and out during my lunch hour and made it back to work on time. Thank you Robin for the great service. More

service department the service department at this dealership provides outstanding customer service. never any drama meet or exceeds my expectations. all the service ad the service department at this dealership provides outstanding customer service. never any drama meet or exceeds my expectations. all the service advisors I have dealt keep you informed of the work being done and the timeframe it is to be completed More

Great customer service I have been brining my van in for service here a the entire staff is courteous and knowledgeable. The waiting area is very comfortable to work in whi I have been brining my van in for service here a the entire staff is courteous and knowledgeable. The waiting area is very comfortable to work in while you wait for you car to be done. Chris Maltizo has always been honest with what needs to be done with my car. He is a pleasure to work with. More

Awesome Customer Service Chris has excellent customer service and have brought all of my vehicles to him to have serviced. He is knowledgeable in what services needs to be per Chris has excellent customer service and have brought all of my vehicles to him to have serviced. He is knowledgeable in what services needs to be performed. More

Dedication to you I recently took my 21yr old camry wagon in to be serviced and was given some bad news. Faisal Haque in the service dept described everything that woul I recently took my 21yr old camry wagon in to be serviced and was given some bad news. Faisal Haque in the service dept described everything that would need to be done to fix my car and what my options were. After discussing everything, I decided it would be best to get a new car. Tom Clancy fielded all of my questions about several different makes and models of cars and trucks to help me choose a car that would best fit my budget and goals. More

Customer Satisfaction is his Major Priority. Thanks to Harvey Nyien today 9/27/16. He was our salesman two years ago when we purchased a 2014 Camry XLE. I have been having issues with my tires fo Thanks to Harvey Nyien today 9/27/16. He was our salesman two years ago when we purchased a 2014 Camry XLE. I have been having issues with my tires for more than the past nine months. Started noticing vibration and annoying noise around 17k miles. Had checked at 19k and it was confirmed the tires were defective but Bridgestone wouldn't do anything and this dealership only offered minimal dollar assistance. Had reason to bring car in for tire losing air today. While browsing the showroom I saw and greeted Harvey. He still remembered me. After brief owner dissatisfaction conversation Harvey was able to waive the cost of todays repair and introduced me to the Service manager where we were able to mutually agree on a tire replacement at 27k miles. Thanks to Harvey, customer satisfaction is his major priority. More

Thurough enough I was glad they talked to me about how their detailed they were before i even signed papers, to make sure it was what i wanted. Scott was really pati I was glad they talked to me about how their detailed they were before i even signed papers, to make sure it was what i wanted. Scott was really patient and helping me narrow my options. A.J was also great help with the after signing papers & also keeping me with updates on finances. They also had starbucks which made the waiting for appoval, bearable. More