Toyota of Naperville - Service Center

Great customer service! I have been servicing my vehicles at Toyota of Naperville for the past 10 years. But about 5 years ago I had the privilege of meeting Mr. Librizzi, an I have been servicing my vehicles at Toyota of Naperville for the past 10 years. But about 5 years ago I had the privilege of meeting Mr. Librizzi, and I can honestly say that I would not go elsewhere. Everytime I stop in Mr. Librizzi always has a big smile on his face and never makes me feel like a customer, but instead like a friend; he always goes out of his way to help. If I could give Mr. Librizzi more than 5 stars I would, because he has set the bar very high for others. And for this very reason I just purchased another vehicle at Toyota of Naperville. Thank you to Mr. Librizzi More

Great, Quick Service I went in for scheduled maintenance on my car. I also wanted them to look at the steering wheel because it was making a clicking sound. It turned out I went in for scheduled maintenance on my car. I also wanted them to look at the steering wheel because it was making a clicking sound. It turned out that something was wrong with the cables inside the steering wheel, but they didn't have the parts in stock to fix it. So they rushed the parts needed to fix my vehicle from a supplier and I got it back the same day! Mike did a great job keeping me informed about the status and getting me back on the road. More

Michael Librizzi is Great I was there for a recall and Mike gave me some honest information about whether or not I should fix something. I was also having a problem with a Car I was there for a recall and Mike gave me some honest information about whether or not I should fix something. I was also having a problem with a Carfax report they ran, but he thoughtfully explained what I could do about it . A wonderful experience! He deserves a raise. More

AWESOME CUSTOMER SERVICE EXPERIENCE I WILL ALWAYS OWN A TOYOTA, BECAUSE OF THE EXCELLENT EXPERIENCE AND EMPLOYEES LIKE MIKE LIBRIZI . IT IS GOOD TO KNOW SERVICE LIKE THIS STILL EXISTS!! I WILL ALWAYS OWN A TOYOTA, BECAUSE OF THE EXCELLENT EXPERIENCE AND EMPLOYEES LIKE MIKE LIBRIZI . IT IS GOOD TO KNOW SERVICE LIKE THIS STILL EXISTS!! THANKS!! More

Best customer service I purchased a used 2012 Ford Fusion and found out after 2.5 months that one of the tires had a defective inner belt that was causing the car to steer I purchased a used 2012 Ford Fusion and found out after 2.5 months that one of the tires had a defective inner belt that was causing the car to steer as if it was out of alignment. Even though I purchased the car used (as is) the service adviser, Caleb O'Neil, made sure that the tire was replaced with a new one at no charge. He handled it quickly and courteously. More

Outstanding service no worries All of my vehicles I take to Robin Clark for service. No worries at all, I drop it off and pick it up when it’s done. She takes care of all our vehi All of my vehicles I take to Robin Clark for service. No worries at all, I drop it off and pick it up when it’s done. She takes care of all our vehicles without question. Thanks for providing such great service. More

Maintenance on Landcruiser Mike Librizzi came and picked up my car at my home, dropped a loaner off, did the work in a timely manner, and returned the car to my residence, Mike Mike Librizzi came and picked up my car at my home, dropped a loaner off, did the work in a timely manner, and returned the car to my residence, Mike has gone out of his way on several occasions. More

Oil Change. I have been using the Service Dept. at Toyota for years and have been extremley pleased with everything about the Service Department! Robin in Service I have been using the Service Dept. at Toyota for years and have been extremley pleased with everything about the Service Department! Robin in Service is fantastic!! More

Service Satisfaction Customer service is always an amazing experience when visiting Toyota of Naperville, Mike Librizzi has an excellent attitude, a smile and reassurance Customer service is always an amazing experience when visiting Toyota of Naperville, Mike Librizzi has an excellent attitude, a smile and reassurance that the problem will be resolved...Always willing to satisfy the customer, nothing replaces the feeling of knowing that you're being taking care of... More

Service visit. Mike Librizzi took care of me. My car was ready sooner than quoted and Mike went over all the service points in detail. Excellent experience Mike Librizzi took care of me. My car was ready sooner than quoted and Mike went over all the service points in detail. Excellent experience More