Toyota of Naperville

The experience I had with my salesman, Larry Dulik, was extremely pleasant. Larry was a down to earth person with a no pressure approach. Dealing with the finance manager, Suha Oner, was a different story. extremely pleasant. Larry was a down to earth person with a no pressure approach. Dealing with the finance manager, Suha Oner, was a different story. Suha packed in an after market warranty and GAP insurance into my financing without telling, or even suggesting it to me. When I questioned the amount of the payment I was made aware of this. I had him rip up the contract and do a new one without these items and the payment was reduced substantially. Suha did not advise me of my interest rate ,again, until I asked, although I was skeptical of the rate I purchased the vehicle because it simply fit my needs. While in the finance office I was also subjected to listening to the vulgar language of presumably salesmen and / or finance managers in a nearby cubicle. Two days later I purchased another vehicle for my wife at Village Buick Gmc, which is just down the road from this dealership, and although the facility lacked the modern conveniences that Naperville Toyota offers, the experience was much better. I did not feel "taken" by the finance personnel there and I recieved a much lower interest rate. Needless to say they have earned my future business. I did not have a line of different managers approach me and attempt to sell me aftermarket items or accessories and I did not have to wait an inordinately long time to complete the process, all things that I experienced at th Toyota dealer. In my humble opinion, Suha Oner epitomizes the negative stereotype of a car salesman, which takes away from thehonest hard working professionals such as Larry Dulik. More

I was in a huge rush to get a car and this dealership really helped me out. My previous car was an 04 chevy and it was nothing but problems; I was also in a really bad loan. I have had previous bad cre really helped me out. My previous car was an 04 chevy and it was nothing but problems; I was also in a really bad loan. I have had previous bad credit and this didn't phase the dealership. I explained my situation and Kris did such a wonderful job listening to me. He was recommended by a really good friend and I'm so glad that he called me when he did. I was treated very well and was happy with the choice that I made. I will definitely be recommending everyone to this dealership. Thank you Kris!! I love the car!! More

We were in the market for a used car but ended up buying a brand new one at Toyota of Naperville. After doing research and comparing prices among area dealerships,we decided that Naperville Toyota is the b a brand new one at Toyota of Naperville. After doing research and comparing prices among area dealerships,we decided that Naperville Toyota is the best one. The salesperson that assisted us was very friendly, it was a pressure free, pleasant buying experience. Exceptional customer service, I know where to go when my family needs another vehicle. More

Dave was very friendly and knowledgeable about the inventory they had on hand. We were not very knowledgeable, we hadn't bought a car in a very long time. Our experience in the past was less then de inventory they had on hand. We were not very knowledgeable, we hadn't bought a car in a very long time. Our experience in the past was less then desirable. The back and forth, trying to see who comes out with the best deal. Dave made it good experience. More

We were very pleased with our overall experience buying a new Prius from this dealership. Leo was friendly and eager to please. He made it very clear that he welcomed our phone calls if we should have any qu new Prius from this dealership. Leo was friendly and eager to please. He made it very clear that he welcomed our phone calls if we should have any questions or concerns regarding our new vehicle after the purchase. Before leaving the dealership with our car, the general sales manager even came to see us off and congratulate us on our new Prius. We plan to service both our new and old Toyotas at this dealership as well. We have been very happy with our past experience with Jeff Suva in the service department. More

We have been working with this dealership since 2005. We have been working with this dealership since 2005. This was our 3rd purchase. We have never been disappointed. The entire sales team was extremel We have been working with this dealership since 2005. This was our 3rd purchase. We have never been disappointed. The entire sales team was extremely helpful making the car buying experience an enjoyable one. Dave was very polite and his product knowledge was excellent. We liked the test track. Great idea! Takes away the nerves about driving a new car into traffic. We really feel that we are always treated like family. Great work from all involved!! PS Dave even gave us BOTH license plates this time!! Ken ad Therese Kulawiak More

What a pleasant experience! Dave was the right guy for us, he listened to our needs and help put us in the perfect Sienna. We had our little one with us so he made sure we were in and out in no time. Whil us, he listened to our needs and help put us in the perfect Sienna. We had our little one with us so he made sure we were in and out in no time. While we finished up our paperwork he put in our carseat base and attached our ipass without us even asking! Dave went above and beyond to make sure we were completely satisfied! Thank you Dave! More

No pressure, everything done virtually and all questions answered in a very timely manner. Omer and Justin were great - from professionalism, accuracy and pricing to customer service, answering my tons of answered in a very timely manner. Omer and Justin were great - from professionalism, accuracy and pricing to customer service, answering my tons of questions and overall honesty. I came from out of state to get the exact vehicle my wife and I chose. This dealership had it, saved it for me and when it came time to sign the paperwork, everything was just as we'd agreed upon over email and phone calls. This is by far the easiest and best car buying experience I've had in the past 15 years. I would send my mother to them. More

I was impressed with the Salesperson immediately. He was very professional and patient. Only 2 days after purchase, I had a minor issue with car. Got a loaner and fixed it. Everyone was friendly, and my very professional and patient. Only 2 days after purchase, I had a minor issue with car. Got a loaner and fixed it. Everyone was friendly, and my overall experience was great. I had a couple of bad visits with other dealers ( one just down the street! ). Finally, Price was in line with value. More

I was recently in the market for a new car. I currently owned a Highlander and was looking for a new model. Chris Davis was our sales person. He was very pleasant to work with. He was also very quick to owned a Highlander and was looking for a new model. Chris Davis was our sales person. He was very pleasant to work with. He was also very quick to communicate information whether through email or a phone call. We felt that we as working for us and cared about getting us in the car we were interested. I would recommend him to anyone that is looking for a great sales person. More