Toyota of Naperville

I was greeted at the door of the dealership by a very polite professional by the name of Jacob Basathia. We chatted a while and he let me test drive two Camry's, one gas, and the other hybrid. I did not polite professional by the name of Jacob Basathia. We chatted a while and he let me test drive two Camry's, one gas, and the other hybrid. I did not buy that day, as I was still trying to decide. A few days later, I called Jacob and told him about the hybrid I was interested in, and Jennifer sent me the information about the car with all the pricing information I needed. I called Jacob and told him that I was ready to come back again. When I arrived, the car was ready to go. Every person that I came in contact with was very helpful and I am very pleased with the buying process and with my purchase. Jacob is an amazing sales person. I had the "space" to discover the car I liked. I had the "space" to make a decision, and to feel good about that decision. I would highly recommend Salesman Jacob, Internet Jennifer, and Toyota of Naperville. More

I have purchased only new vehicles from Toyota of Naperville prior to purchasing this used RAV4. The new car sales experience was very professionally handled and the sales staff was consistently atte Naperville prior to purchasing this used RAV4. The new car sales experience was very professionally handled and the sales staff was consistently attentive and cooperative. They didn't rest until they located the exact car I wanted. However, the time in the business office was extensively long and I felt pressured to purchase additional warranty coverage. This used car experience wasn't as favorable. I arrived at the dealer at 5:00pm. My friend had started negotiating for the sale at 4:00.Getting the deal done was handled very well, and the vehicle we wanted was well represented. The sales rep was courteous and respectful for the most part. He went to lengths to expedite our transaction as we were tired and didn't want to prolong it. He located the second Smart Key device for me while I was waiting. However, I was kept waiting an hour for the business manager after we had agreed on the sale. My sales rep told us one person was ahead of me and it wouldn't be long. Then he went somewhere most of that hour waiting time. I have to compliment the business manager because he had the paperwork ready to finish up when I did get in his office and he was efficient and very helpful making the numbers work for me, as our rep had presented them. After the paperwork was completed, the business manager took me back to the sales rep, but the rep wasn't there. The manager said he would find him. I was told to wait and he'd be right there. I waited 10 minutes before the rep came looking for me, saying the business manager never contacted him. We then went outside to my RAV4 vehicle.The rep was very helpful in changing my plates and pairing my bluetooth in my new car. It was after 8:00 p.m. when I left the lot. I brought back the second key to the trade-in Camry the following afternoon. My rep was not available so I gave the key and the extra manuals to Pete. I asked Pete if we could check the Camry because I left a pile of change and a medallion in the little drawer in the dash. We looked for the car but it had gone to the detail department for cleaning up. My rep followed up with a phone call later that day to say he would follow through looking for my change and medallion and let me know if he found it. It's doubtful it will be found and it's my responsibility that I left it in the car. My rep had asked me if everything was out of the Camry before I left and I thought it was, but forgot the change drawer. Overall, through purchasing three or four vehicles thru this dealership, this dealership is the best I've dealt with in 40 years of buying cars. What makes me come back here is the service department bending over backwards to be helpful and efficient. More

We were interested in a Scion XB and decided to stop by at our local dealer, Toyota of Naperville. We met with Bill Lutz, our sales consultant and he arranged a test drive for us. He was such a great pers at our local dealer, Toyota of Naperville. We met with Bill Lutz, our sales consultant and he arranged a test drive for us. He was such a great person to deal with, very professional and accommodating. He explained everything about the vehicle and what makes it special. Needless to say, we are a proud owner of a new 2013 Scion XB ( in Crimson Mica color). More

We visited many Toyota dealerships to get the best value and after shopping around, we found that our best experience was at the Naperville store. Everyone was so friendly and wonderful. I look forward to and after shopping around, we found that our best experience was at the Naperville store. Everyone was so friendly and wonderful. I look forward to many years of my new Rav4 and the sense of pride in the product of a Toyota. Good job Toyota of Naperville!!! More

Dave zidlicky was an absolute pleasure to work with and was very patient with us. His knowledge of the FRS was unmatched in our experience and proved helpful in making our decision to buy from this dealer was very patient with us. His knowledge of the FRS was unmatched in our experience and proved helpful in making our decision to buy from this dealership. The staff was both helpful and swift to work with us on our trade and made us feel welcome and well served. More

On Saturday May 11th, we returned to Naperville Toyota to purchase a new Toyota Prius. We had called David, whom we had previously dealt with and bought our last car from, and inquired about the new Prius P purchase a new Toyota Prius. We had called David, whom we had previously dealt with and bought our last car from, and inquired about the new Prius Persona. David got back to us quickly and was eager to help get us that car. He handled things in a timely manner and we were very pleased with the efficiency in which he worked to get all of the paperwork together and get us on the road with our new car. We feel David went above and beyond what was expected during the whole process and we couldn't be happier with how we were treated and how quickly we were able to get our new car and be on our way. We would recommend David to friends and family when purchasing a new car. Thank you for your hard work and helping us get our new Prius. Tony and Char Roberts More

Definitely I will contact Dana on my next vehicle purchase from Naperville Toyota. He is very prompt on returning my calls or emails. Thank you. purchase from Naperville Toyota. He is very prompt on returning my calls or emails. Thank you. More

Not full filled the commitment on price with what I was told over phone. Peter Murray was louder and not treated well enough. Overall It was a bad experience and was forced to buy with my situation. told over phone. Peter Murray was louder and not treated well enough. Overall It was a bad experience and was forced to buy with my situation. More

I got a good price of the car and the type and style I liked. The color was good and up to my choice. Geoff Sidlow, as a salesman was very nice and cooperatve. He let me test drive the car and sat by me w liked. The color was good and up to my choice. Geoff Sidlow, as a salesman was very nice and cooperatve. He let me test drive the car and sat by me while driving. At that time he explained the features of the vehicle. I am impressed with the way handled everything. More

This was my first experience leasing (or buying) a car from a dealership, I left a very satisfied customer. I will recommend this location to my friends & family. from a dealership, I left a very satisfied customer. I will recommend this location to my friends & family. More