Toyota of Naperville

As a first time car buyer I went on dealer rater to see which dealerships were rated best in my area. Toyota of Naperville was at the top of the list. I went there on my first and only visit to a dealers which dealerships were rated best in my area. Toyota of Naperville was at the top of the list. I went there on my first and only visit to a dealership. I was warmly greeted with a smile and enthusiasm. Far from what I expected. The process was simple and Chris even went to get my car fr another dealership. Once it was here he showed me everything I need to know and answered all my questions. So far I am impressed and I am recommending Toyota of Naperville to everyone I know. Keep up the great work!!!! More

Quick process - less than three hours in and out the door - no haggling with iPrice quote - finance department made accomodating last second adjustments - Kareem Thomas was extremely friendly and personable. - no haggling with iPrice quote - finance department made accomodating last second adjustments - Kareem Thomas was extremely friendly and personable. More

This was the third RAV 4 that I have purchased or leased from Toyota of Naperville. I bought 2 and had no problems whatsoever. I then bought a Jeep Liberty and had numerous problems. I was trying to save from Toyota of Naperville. I bought 2 and had no problems whatsoever. I then bought a Jeep Liberty and had numerous problems. I was trying to save money but didn't. I went back to a RAV 4, and I am so happy I did. It is a great vehicle. It is the perfect size, has the options I want, its a good price, and the gas mileage is good. I also love the new Toyota Care (2 years of oil changes free). The next time I am looking for a car, I will go to Toyota of Naperville and ask for Bill Lutz - he was great to deal with! More

Went to Toyota of Naperville to look at a used Sienna. I test drove both the Sienna and a 4Runner that they had that also caught my eye. I was working with a salesman named Blas and he was very friendly an test drove both the Sienna and a 4Runner that they had that also caught my eye. I was working with a salesman named Blas and he was very friendly and helpful. After a short and pleasant negotiation we settled on a fair price. Overall it was a great experience and I would do business with them again in the future. More

this was hard deal to make it work we not only had to get a great price on the new car we were looking we also had 2 trade ins to deal with and had to grt top dollar on both so we could get the car we wanted a great price on the new car we were looking we also had 2 trade ins to deal with and had to grt top dollar on both so we could get the car we wanted and dave zidlicky and pat o'brien made this happen jim and pat alberts homer glen,il More

My husband and I recently purchased a brand new toyota camry from the Toyota of Naperville. This was actually our second car purchased here, the first being a pre-owned toyota. For our toyota, Kris K. wor camry from the Toyota of Naperville. This was actually our second car purchased here, the first being a pre-owned toyota. For our toyota, Kris K. worked with us on our purchase. He was a real pleasure to do business with. Very honest and helpful and I will recommend him and Toyota of Naperville to anyone that I know that is planning on purchasing a new vehicle. More

This is the 5th car I've bought from this dealer ('05 Scion Xb; 07 Scion Xb; '08 Scion Xb; '01 Mercury Sable; 07 Camry Hybrid). Since '05, I've had the pleasure of Dealing with Ben Curcio (05 & 07 Sci Scion Xb; 07 Scion Xb; '08 Scion Xb; '01 Mercury Sable; 07 Camry Hybrid). Since '05, I've had the pleasure of Dealing with Ben Curcio (05 & 07 Scions) Omer ('08 Scion) and Justin Buck (01 Mecury and '07 Camry). My last 2 experiences have been with Justin. IMHO, he's a very straight shooter. On 2 used car transactions, he's honestly told me what's right or not with any vehicle I've looked at. No hesitation to let me take cars overnight to let my car tech go over them - or just let me get a feel to see if a particular car is right for me. EVERY one of these transactions have been smooth and businesslike. I never got a sense of any "dealer shenanigans" from these guys. All of my experiences with the service department have gone without a hitch, too. I will go to them again. More

I went in to Toyota Of Naperville with no expectations, and after being at a previous car dealership, I was annoyed at the way the customer service was! Kareem Thomas kindly greeted my friend and I after w and after being at a previous car dealership, I was annoyed at the way the customer service was! Kareem Thomas kindly greeted my friend and I after we pulled up and he was NOT pushy! Something I look for! His personality is what all salesmen should have! Nice,sense of humor, non-judgemental! He needs to keep smiling! All salesmen should SMILE, it does make a difference! Thank You Kareem for making my experience a great one! Keep up the good work! I have rated everything really high because the exeperience was amazing! Thank you Kareem and Toyota Of Naperville! Christina W. More

My Toyota of Naperville experience started with Jackie in internet sales. I requested the price of a Prius C. She was very good at informing me when the cars came in so that I could come and test drive one. internet sales. I requested the price of a Prius C. She was very good at informing me when the cars came in so that I could come and test drive one. If the Prius C sold before I got there (which happened twice), she called to tell that it was sold so that I didn’t come in and not have a Prius C to test drive. The day we arrived at the dealership to test drive a Prius C, we were warmly greeted in the parking lot by salesperson Chris Davis. Jackie had instructed me to ask for Omer and he would recommend a sales person to us. I asked Chris to direct me to Omer. Omer assigned Chris to work with us, and I'm so pleased that he did. Chris went out of his way to help us. He even took us on that cool test drive track and had us simulate different driving conditions with the car – an awesome experience! Chris was very friendly and not at all high-pressure. The Prius C was too small for me, and I told Chris that the Prius IV was what I really wanted, but it was out of my price range. Chris then told me about the 2011 Prius IVs that were formerly dealer loaner cars that were in my price range. Chris ROCKS! Chris was very knowledgeable about all the Prius cars and was able to answer all the questions that I and my mechanical engineer boyfriend posed to him. Chris was very patient with my indecision and very understanding of my need to sleep on things before making a buying decision. We came back three times before deciding to buy a 2011 Prius IV. When I told Chris that my credit union was going to finance my car at 1% less than Toyota’s special financing, Chris asked if I would consider financing with the dealership if they could meet the interest rate from my credit union. Not only did they meet it, they beat it by 0.09%. I truly appreciate that additional savings! Chris ROCKS! The night that we bought the car, I was in a hurry to get home and study for an exam that was coming up. On the morning of the exam, Chris sent me an email wishing me luck on my exam. That’s just one example of how well Chris listened to me and gave the extra personal touches that make him such a great salesperson! He was available by email and phone for all my questions before the sale. I purchased the car this past Friday night, and Chris was already in touch with me first thing Monday morning to answer a question that came up over the weekend. I will highly recommend Chris to anyone who is considering purchasing a car! Chris ROCKS! I also met Bryan, the used car manager, during my visits prior to purchasing. Bryan was also very friendly and helpful – even offered to let me take a 2011 Prius home overnight. I didn’t take him up on that offer, because my crazy school schedule didn’t allow me to get back the next day with the car. But the fact that he offered it was very much appreciated. I met KC when I was taking delivery of my car. She went over the after-market options with me. I had been talking to Chris about having a sunroof installed, and he told me that KC could actually show me on the computer what it would look like. I was concerned about water leakage in an after-market sunroof. KC called a young lady who works evenings at the dealership, who owns a Prius with an after-market sunroof. That young lady (whose name escapes me or I’d acknowledge her too) brought her car around to the front of the dealership so that I could see the after-market sunroof. I was able to ask her questions about it and whether she’d had any problems with it leaking. She gave a glowing report about how much she loves her Prius and her decision to install the sunroof. My final contact (so far) at Toyota of Naperville was with Gary in the Finance Office. Gary was great at explaining all the details and crunching the numbers several different ways for me. He did an awesome job of explaining the bumper-to-bumper extended warranty – such a good job that I couldn’t pass up that coverage! If the service department’s employees are anything like the employees that I’ve met so far, it will be a pleasure to do business with Toyota of Naperville for years to come! Sorry this is so long, but I can't say enough about how well I was treated and what a pleasure this car-buying experience was. Every person that I had the pleasure of talking to at Toyota of Naperville was great. I know that I won’t be buying another car for a while, but I will be happy to refer friends and family to Toyota of Naperville – specifically to Chris Davis. Chris ROCKS! He's the reason I have so many good things to say about the rest of the employees. If Chris didn't ROCK, I wouldn't have stuck around long enough to meet any of the other people! More

The customer service cannot be beat. I first met with Larry Dulik about a week before I decided to buy. He was patient and answered my questions. There was no pressure to buy and he let me take my time v Larry Dulik about a week before I decided to buy. He was patient and answered my questions. There was no pressure to buy and he let me take my time viewing the different options and cars available. When I returned a week later, Larry was busy and introduced me to Blas Cielo. Blas was very knowledgeable about the Rav 4 I was interested in purchasing. He not only answered all of my questions but he answered questions I didn't even know I had. He was very thorough in explaining all the features of the car, financing and service options. He went out of his way to get me the best price and financing available. Eren and A.J. were also extremely knowledgeable in their areas of service and financing. More