Toyota of Naperville

Abid Khan was the finest salesman that I've ever encountered, and I've been buying new and used vehicles for over 30 years. In addition, Krisin was professional and very helpful. -Martin encountered, and I've been buying new and used vehicles for over 30 years. In addition, Krisin was professional and very helpful. -Martin More

I initially went to Dan wolf (Naperville) Toyota to look at a used Buick. The staff were very polite and attentive to my needs from the time I set foot in the dealership. Fortunately, I ended up buying a br at a used Buick. The staff were very polite and attentive to my needs from the time I set foot in the dealership. Fortunately, I ended up buying a brand new Toyota Venza. Justin Buck who was my sales person was extremely polite and professional. He gave me a great deal and I am appreciative of his efforts to put this deal together. They also gave me a very good price for my trade-in. All in all, it was a great experience. Since the day of purchase, Justin has contaced me twice to see if I need anything. I have also bought several Lexuses from their Lexus dealership with similar experiences. If I need another Lexus or Toyota, I will definitely come back to these dealers. Thank you. More

Rare is the occasion in today's times that one can write about a positive customer service experience. So this letter is actually a pleasure to write for me today. This is especially true due to the fact it about a positive customer service experience. So this letter is actually a pleasure to write for me today. This is especially true due to the fact it emcompasses a number of various departments to work cohesively for an optimal outcome. My first contact with Toyota of Naperville was a phone call I placed to inquire about some vehicles on their website. I was directed to Thea in the Sales Area. She was polite and answered a number of inquiries of mine. I called latter that day and asked for her extension. She was away but my call was returned within fifteen minutes. In my profession I'm on the phone all day and leave voicemails that get returned in the range of hours, days, or never at all. The next morning I entered the dealership and met Dave Zidlicky who greeted me warmly. Thru my research I knew the vehicles I was interested in seeing and Dave quickly obtained the keys. He was extremely knowledgeable of the vehicles operations and features. Making a selection we went for a test drive at the offsite test facility. During the test drive phase I expressed an interest in a different color that was not in the current stock. Upon our return Dave immediately began working on meeting that request. He kept saying "How do I earn your business and sell you a vehicle you want." Although selling a vehicle is of course in a Sales Associates best interest he was willing to wait several weeks if needed in order for my desired color to arrive. It was refreshing that he was not pressing for a hard sell. I choose to pursue the vehicle I test drove and we entered negotiations. After a little back and forth negotiating a deal was struck and at no point did I feel pressured to make this purchase. So next I met Gary from the Finance Department. He asked to confirm some numbers several times to ensure the accuracy of the documents he was preparing. He also asked throughout the entire signing process if I needed any further explanation of the documentation. I did not feel rushed in this process. So lastly, I met Dave again who then went over the basic functions of the vehicle's operations in the Pick-up Area. Now, I'm not going to say it was perfect process but everyone I had contact with made a point of quickly addressing any issues and my calls were returned promptly by the staff. And it is for this reason I have choosen to take this time to write this rather lengthy letter of recommendation for Toyota of Naperville. More

Kareem was a wonderful dealer to work with! The best! He was helpful and knowledgeable. He made sure I was getting exacty what I wanted and more importantly, needed. I will be going back to this dealer! was helpful and knowledgeable. He made sure I was getting exacty what I wanted and more importantly, needed. I will be going back to this dealer! More

Just wanted to recommend to anyone that wants to buy at this dealer, ask for JACOB BASATHIA!!! He answered every question we had, was very friendly, and sold us our truck at a very good price. Overall, eve this dealer, ask for JACOB BASATHIA!!! He answered every question we had, was very friendly, and sold us our truck at a very good price. Overall, everyone there was great with us but if you can, get a hold of Jacob and you won't be disappointed. More

Jacob was very intlegent about the car. he didn;t look @ any paper to any of my questions i had. he is the reason that i bought that car b/c i wasn;t sure about the car i was purchasing but with his knowled any paper to any of my questions i had. he is the reason that i bought that car b/c i wasn;t sure about the car i was purchasing but with his knowledge he had clear all my questionsthis and he got me the best deal. i am happy with my car and once again thank to him. More

Chris Davis made my purchase painless, and the driving range was a blast. All my questions were answered, some before I asked. Chris was not pushy, but gently persistant. Two things I don't like; buyin range was a blast. All my questions were answered, some before I asked. Chris was not pushy, but gently persistant. Two things I don't like; buying a new car & answering calls from salesmen....I will allways answer a call from Toyota now! My experience was very good, Thank you & I love my Toyota Sienna. I would also like to say that when I came in to the dealership, eveyone that greeted me, were very happy & kind. That is something you don't find that much anymore, it definelty made my experience less indimidating. I would recommend Naperville Toyota over other towns. Thanks Again, Katie Rolon More

We really enjoyed working with Bill! He listened to what it was that we wanted in our new vehicle and made sure that we were completely satisfied with the one we selected. He was incredibly helpful througho it was that we wanted in our new vehicle and made sure that we were completely satisfied with the one we selected. He was incredibly helpful throughout the whole process. Bill was easy to talk to which made it a pleasant experience. We would recommend Bill and the rest of the team at Toyota to our friends and family. More

Was very pleased with the purchasing process at this dealer. My salesperson was straightforward and very easy to work with. Never felt pressured or like I was being swindled. Would definitely recommend dealer. My salesperson was straightforward and very easy to work with. Never felt pressured or like I was being swindled. Would definitely recommend this dealership to my friends and family. More

Kareem was very helpful and easy going. We had been walking thru the lot and in the showroom and no one came up to us until Kareem noticed us. We were about to walk out but Kareem really made us feel walking thru the lot and in the showroom and no one came up to us until Kareem noticed us. We were about to walk out but Kareem really made us feel comfortable. He was great to work with. We would recommend him definately. More