Toyota of Naperville

Our family just purchased a Sienna and Corolla, and we could not be happier with our purchases!!! Chris Davis made the process so easy. He is knowledgable, patient and extremely personable. We would recom could not be happier with our purchases!!! Chris Davis made the process so easy. He is knowledgable, patient and extremely personable. We would recommend Chris at Toyota of Naperville to ANYONE looking to purchase a car!!! Thanks for making this process painless...we had a blast! More

On October 1, 2011, I arrived at Dan Wolf's Toyota of Naperville dealership, with the purchase of a used Ford Escape in mind. My Mother and I were kindly greeted by Justin Buck, posing a question that on Naperville dealership, with the purchase of a used Ford Escape in mind. My Mother and I were kindly greeted by Justin Buck, posing a question that on my car search, I had yet to be asked. He asked, "What do you need this vehicle for?" I responded by saying, "I am a 21 year old who's leaving to finish college, 7 hours from home, and into an average of 14 ft of snow annually. I need a reliable, affordable, used vehicle, with low miles and all wheel drive." He asked if I had anything in mind, and I told him about the Escape. Never during our visit did he mention that he had no Escapes on his sales floor. He simply showed me what he had, that he thought would fit my needs. We looked at about 5 smaller SUV's, and I eventually test drove 2. He was extremely polite, and kept every detail in mind while we were looking over the cars. The fact that Toyota of Naperville has a test driving track is wonderful. It allows the driver to completely focus on how the vehicle drives in different conditions and situations ( ie: turns, railroad tracks, cobblestone, and hills) and how they feel in it. Rather than worrying about juggling their own thoughts, along with paying attention to other drivers on the road and a salesmen in the back seat giving you complicated directions. My mind was made up when we test drove a 2007 Subaru Forester. Justin had found me a used, affordable, reliable, all wheel drive vehicle, with low miles. That day, he wasn't just a used-car salesman. He was a salesman that kept my needs in mind and genuinely wanted to help me find a car that would take me to the next stage of my life. He shattered the image of a car salesman being a "shark". Now, he's working on finding the right vehicle for my Mother, so she can come visit me :) and I don't doubt he'll find her the perfect one, that fits her needs as well. We then moved on to working with Gary Jaros, to finish up all the paper work. He was extremely polite and funny and was completely understanding of the fact that we had been there for a long time, so he helped us move quickly so we could get lunch. Every employee that we had contact with at this dealership was so friendly, that it was easy to feel comfortable there. Thank you Justin, and thank you to everyone at Toyota of Naperville, I am now set to go, and it wouldn't have been possible without all of your guys help. More

Recently purchased Camry XLE V6 Extremely happy with the Recently purchased Camry XLE V6 Extremely happy with the customer service.. Kareem was so friendly and helped us a lot to work out the deal as eas Recently purchased Camry XLE V6 Extremely happy with the customer service.. Kareem was so friendly and helped us a lot to work out the deal as easy and acceptable for us.. He was so pleasant and did a wonderful job..... Will surely recommend Kareem and this dealership to our friends. Thanks Ajit More

We were looking at AutoTrader.com and went to Toyota to find a VW Tiguan. Our salesperson, Kareem, was fantastic! Very personable and nice to work with. Not only did we find a great car, but they really find a VW Tiguan. Our salesperson, Kareem, was fantastic! Very personable and nice to work with. Not only did we find a great car, but they really worked with us to get a great price. Everyone was very helpful, we loved it! A.J. who did our financing, really worked with our budget and helped our family get a price for under what we were budgeting for! Kareem was with us every step of the way. Everyone talked about each other so nicely! This is not your average car dealership!! A+ all the way! More

Abid Khan was the finest salesman that I've ever encountered, and I've been buying new and used vehicles for over 30 years. In addition, Krisin was professional and very helpful. -Martin encountered, and I've been buying new and used vehicles for over 30 years. In addition, Krisin was professional and very helpful. -Martin More

I initially went to Dan wolf (Naperville) Toyota to look at a used Buick. The staff were very polite and attentive to my needs from the time I set foot in the dealership. Fortunately, I ended up buying a br at a used Buick. The staff were very polite and attentive to my needs from the time I set foot in the dealership. Fortunately, I ended up buying a brand new Toyota Venza. Justin Buck who was my sales person was extremely polite and professional. He gave me a great deal and I am appreciative of his efforts to put this deal together. They also gave me a very good price for my trade-in. All in all, it was a great experience. Since the day of purchase, Justin has contaced me twice to see if I need anything. I have also bought several Lexuses from their Lexus dealership with similar experiences. If I need another Lexus or Toyota, I will definitely come back to these dealers. Thank you. More

Rare is the occasion in today's times that one can write about a positive customer service experience. So this letter is actually a pleasure to write for me today. This is especially true due to the fact it about a positive customer service experience. So this letter is actually a pleasure to write for me today. This is especially true due to the fact it emcompasses a number of various departments to work cohesively for an optimal outcome. My first contact with Toyota of Naperville was a phone call I placed to inquire about some vehicles on their website. I was directed to Thea in the Sales Area. She was polite and answered a number of inquiries of mine. I called latter that day and asked for her extension. She was away but my call was returned within fifteen minutes. In my profession I'm on the phone all day and leave voicemails that get returned in the range of hours, days, or never at all. The next morning I entered the dealership and met Dave Zidlicky who greeted me warmly. Thru my research I knew the vehicles I was interested in seeing and Dave quickly obtained the keys. He was extremely knowledgeable of the vehicles operations and features. Making a selection we went for a test drive at the offsite test facility. During the test drive phase I expressed an interest in a different color that was not in the current stock. Upon our return Dave immediately began working on meeting that request. He kept saying "How do I earn your business and sell you a vehicle you want." Although selling a vehicle is of course in a Sales Associates best interest he was willing to wait several weeks if needed in order for my desired color to arrive. It was refreshing that he was not pressing for a hard sell. I choose to pursue the vehicle I test drove and we entered negotiations. After a little back and forth negotiating a deal was struck and at no point did I feel pressured to make this purchase. So next I met Gary from the Finance Department. He asked to confirm some numbers several times to ensure the accuracy of the documents he was preparing. He also asked throughout the entire signing process if I needed any further explanation of the documentation. I did not feel rushed in this process. So lastly, I met Dave again who then went over the basic functions of the vehicle's operations in the Pick-up Area. Now, I'm not going to say it was perfect process but everyone I had contact with made a point of quickly addressing any issues and my calls were returned promptly by the staff. And it is for this reason I have choosen to take this time to write this rather lengthy letter of recommendation for Toyota of Naperville. More

Kareem was a wonderful dealer to work with! The best! He was helpful and knowledgeable. He made sure I was getting exacty what I wanted and more importantly, needed. I will be going back to this dealer! was helpful and knowledgeable. He made sure I was getting exacty what I wanted and more importantly, needed. I will be going back to this dealer! More

Just wanted to recommend to anyone that wants to buy at this dealer, ask for JACOB BASATHIA!!! He answered every question we had, was very friendly, and sold us our truck at a very good price. Overall, eve this dealer, ask for JACOB BASATHIA!!! He answered every question we had, was very friendly, and sold us our truck at a very good price. Overall, everyone there was great with us but if you can, get a hold of Jacob and you won't be disappointed. More

Chris Davis made my purchase painless, and the driving range was a blast. All my questions were answered, some before I asked. Chris was not pushy, but gently persistant. Two things I don't like; buyin range was a blast. All my questions were answered, some before I asked. Chris was not pushy, but gently persistant. Two things I don't like; buying a new car & answering calls from salesmen....I will allways answer a call from Toyota now! My experience was very good, Thank you & I love my Toyota Sienna. I would also like to say that when I came in to the dealership, eveyone that greeted me, were very happy & kind. That is something you don't find that much anymore, it definelty made my experience less indimidating. I would recommend Naperville Toyota over other towns. Thanks Again, Katie Rolon More