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Toyota of Naperville
Naperville, IL
8,424 Reviews
The best product in the world won’t sell itself. The staff at Toyota of Naperville takes the reputation and reliability that Toyota cars and trucks have built over the years and added their own spin. With 40 years of automotive experience, customers who enter the Naperville, IL facility will be treated to a unique car-buying experience where their needs will be listened to and are the only thing that really matters. Toyota of Naperville is one of the highest rated dealers on DealerRater.com because they have the most professional staff that is full of knowledgeable sales people who take the time to understand the unique needs of each unique guest.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 8,424 reviews
May 28, 2009
Went looking for a Camry hybrid. Incentives were on for '09 models. Took out a fully loaded Camry for a test drive. Started cruching numbers for a lease, too high. Backed down to a lease program special (a '09 models. Took out a fully loaded Camry for a test drive. Started cruching numbers for a lease, too high. Backed down to a lease program special (advertised @ $359 a month) only it started out at $499 a month. Sent the salesman back 3 times to get the terms where it should be. When I came to an impasse, I showed the salesman the promo on Toyota's website. AHHH! A light went off! As soon as the sales mgr. found out I knew what they knew terms were agreed. I still waited 2 hours to get the paperwork processed and I'm top tier credit. After the deal was made, I inquired why I had to jump through the hurdles and the salesman just smirked. He's young, though. Other than that, they had exactly what I wanted in stock. Service was excellent, although somewhat slow. I showed up because Toyota sent me a $500 coupon. If I am in the market for another Toyota, I would definitely stop back at Toyota of Naperville again. More
by pnp1020
Employees Worked With
Harvey & Dan
May 08, 2009
I took car in for 60K mile service that included tire rotation on 4/17/2009 Wheel Alignment service performed on 5/7/2009 but first action was to rotate tires and charge my wife for it. Called up a rotation on 4/17/2009 Wheel Alignment service performed on 5/7/2009 but first action was to rotate tires and charge my wife for it. Called up and asked why service history was not checked to realize that after 1300 miles tire rotation was unnecessary. Completely skated around service history question and stated: Well I asked your wife! Ridiculous! More
by bqoc47
Employees Worked With
Pete
March 29, 2009
I bought my vehicle new from Toyota of Naperville. My 05 Highlander had a front differential leak at 42,000 miles. They had it for a month. It shows on the bill that they replaced gaskets on the transfer Highlander had a front differential leak at 42,000 miles. They had it for a month. It shows on the bill that they replaced gaskets on the transfer case. Now at 65,000 miles, it is leaking again but they state that they never touched that area. It is clear that the silicone is fresh and that they did. They offered no assistance other than to waive the $53 diagnostic fee and quote me a $1,900 repair job to reseal the transfer case. When I questioned them about the $53 fee, they told me that it is a standard charge just as one goes to a doctor and pays a fee. I asked them why they had not disclosed that at the time I scheduled the appt and her response was, "Didn't you ask?" Toyota Corp offered me $500 toward the purchase of a new vehicle but they said since it is out of warranty, no help otherwise. I am dissatified with my experience and the fact that they lied to me about the work they did. More
by Car Woes 37
Employees Worked With
Robin Clark
November 09, 2006
I am laughing my butt off if Toyota of Naperville or Dan Wolfe thinks that I would referr anyone to them! Mr. Gentile is currently in trouble with Winnebago County for repeated phone harassment to my wife w Wolfe thinks that I would referr anyone to them! Mr. Gentile is currently in trouble with Winnebago County for repeated phone harassment to my wife who was not on the contract of the sales of the car.. One month after I purchased the vechile, I discovered that Mr. Gentile committed Fraud upon signing the contract.. When I called the dealership on their game, the harassing phone calls where directed at my wife! More
by markweeble
Employees Worked With
James Gentile
