Toyota of Naperville

Leo's service was exceptional. The only reason not to give perfect score on Price has nothing to do with him. The demand on a hybrid and the tsunami situation in Japan make it very understandable, but w give perfect score on Price has nothing to do with him. The demand on a hybrid and the tsunami situation in Japan make it very understandable, but we wish we could still get a little better price. Regardless, Leo managed to get us the best trade-in value we could expect. More

I'm a repeat customer w/Dave Zidlicky and appreciate his promptness, courtesy and most importantly his honesty in working within our budget for our 2009 Toyota Camry. I'm hoping for another chance to work w promptness, courtesy and most importantly his honesty in working within our budget for our 2009 Toyota Camry. I'm hoping for another chance to work w/Dave in the future!!! Terry & Cathy Cortez More

My husband and I dealt with Matt George who was friendly, courteous and very informative. Never for one moment did we ever feel pressured. He took the time with us answering our questions and are really ha courteous and very informative. Never for one moment did we ever feel pressured. He took the time with us answering our questions and are really happy with our new Camry. Brian, in finance, helped to make sure that we got the best pricing for all involved. We will definitely recommend Toyota of Naperville and especially Matt. More

Justin Buck was great to work with! He has great customer service and is very good with follow up after the sale. He works very hard to get your business and retain it. Also had very good service from the se service and is very good with follow up after the sale. He works very hard to get your business and retain it. Also had very good service from the service department. We got a fair price for our trade in and also for the new car we purchased. We will definitely buy more cars here. More

Jacob was very instrumental in helping me make my decision. He was very honest, upfront, and cared about our family's needs. He is professional and friendly; I would recommend him to anyone! The d decision. He was very honest, upfront, and cared about our family's needs. He is professional and friendly; I would recommend him to anyone! The dealership was clean and nicely set-up. The finance director was knowledgeable as well. More

Chris Davis was a great salesperson to work with. I came in, told me what I wanted and what I wanted to spend, and Chris made it happen. From the time I walked in the front door to the time I left my with in, told me what I wanted and what I wanted to spend, and Chris made it happen. From the time I walked in the front door to the time I left my with my new car, I had a great experience. From sales, to finance, to overall customer service. I would definately recommend Toyota of Naperville, and more specifically Chris Davis to any of my friends. More

We had decided on purchasing a Toyota Prius because of the various independent car reviews and overall gas mileage. Toyota of Naperville was the dealer of choice because of its reputation for quality and the various independent car reviews and overall gas mileage. Toyota of Naperville was the dealer of choice because of its reputation for quality and service. Talked to Karina over the phone and in person where she did a great job i.e. no sales pressure and knowledgeable about the process. More

We had driven a Sienna a another dealer and had just stopped into Naperville Toyota to take one more look. We were greeted by Chris Davis and he convinced us to take another drive. We drove the test t stopped into Naperville Toyota to take one more look. We were greeted by Chris Davis and he convinced us to take another drive. We drove the test track and were convinced that this was the car for our family. The purchasing process was pleasant, no high pressure tactics. We received a fair price for our trade-in. All of the extra options were thoroughly explained and all employees that we spoke with were very friendly. We would definitely return to Toyota of Naperville the next time we are in the market for another automobile. More

From the minute I walked in the door, I felt very welcome. I asked to see Dave Z. and he was available right away. I had contacted Dave the day before to let him know which car I was interested in an welcome. I asked to see Dave Z. and he was available right away. I had contacted Dave the day before to let him know which car I was interested in and he had it ready and waiting for me to test drive when I got there. When we drove over to the test track, he spent the entire time pointing out all the features of the car and was willing to answer any question I had, no matter how silly the question may have seemed. He took me through the track and pointed out all the safety features of the car while I was driving. Once we got back to the dealership, I was given a thorough explanation of what the next steps were in purchasing the car. Overall, the experience was great. From dealing with Dave Z., to the other Dave who helped me pick some extra things I wanted to purchase for the car (rust proofing package, car mats, etc.) to the the young man I dealt with in finance, it was an overall awesome experience. I am so excited to be driving a new car and to feel completely satisfied in the purchase I made. I look forward to many years of service at the Toyota of Naperville dealership. I will tell all my friends about the awesome experience I had. Sincerely, Kristine LaLeike More

The experience I had with my salesman, Larry Dulik, was extremely pleasant. Larry was a down to earth person with a no pressure approach. Dealing with the finance manager, Suha Oner, was a different story. extremely pleasant. Larry was a down to earth person with a no pressure approach. Dealing with the finance manager, Suha Oner, was a different story. Suha packed in an after market warranty and GAP insurance into my financing without telling, or even suggesting it to me. When I questioned the amount of the payment I was made aware of this. I had him rip up the contract and do a new one without these items and the payment was reduced substantially. Suha did not advise me of my interest rate ,again, until I asked, although I was skeptical of the rate I purchased the vehicle because it simply fit my needs. While in the finance office I was also subjected to listening to the vulgar language of presumably salesmen and / or finance managers in a nearby cubicle. Two days later I purchased another vehicle for my wife at Village Buick Gmc, which is just down the road from this dealership, and although the facility lacked the modern conveniences that Naperville Toyota offers, the experience was much better. I did not feel "taken" by the finance personnel there and I recieved a much lower interest rate. Needless to say they have earned my future business. I did not have a line of different managers approach me and attempt to sell me aftermarket items or accessories and I did not have to wait an inordinately long time to complete the process, all things that I experienced at th Toyota dealer. In my humble opinion, Suha Oner epitomizes the negative stereotype of a car salesman, which takes away from thehonest hard working professionals such as Larry Dulik. More