Toyota of Naperville

Both Jacob and David went out of their way to make sure we were satisfied. They fully explained all options for their respective area and worked together to make sure we did not have any lingering question we were satisfied. They fully explained all options for their respective area and worked together to make sure we did not have any lingering questions. Jacob was very pleasant and cordial and went out of his way to find the car we came in to initially purchase. As it turned out we picked out the car which was on display ten feet from his desk. Thankfully we were provided with the leather option we did not know could be added. We made the decision to purchase. As the car was being removed from the showroom for our test drive, two customers were laying in wait for the same car if we decided no. This is our first purchase from Naperville Toyota and so far it seem like a class outfit! Also thanks to the finance person who closed our transaction with full explanations of all services and options. More

Early this morning I contacted Kristin through the Internet Sale Dept. She was extremely pleasant and encouraged me to stop by. When my husband and I came in tonight we were greeted in the parking l Internet Sale Dept. She was extremely pleasant and encouraged me to stop by. When my husband and I came in tonight we were greeted in the parking lot by Justin Buck. Everyone we came in contact with was just awesome - super professional and friendly. Justin is SUCH a great guy and he really knows his stuff. We usually dread buying a car but Justin's fun and easy going personality and his incredible product knowledge made our experience outstanding. What a huge asset he is to this dealership! We will definitely be back for any future purchases and would recommend both Justin and this dealership to friends. Outstanding car buying experience from start to finish. More

We have purchased a vehicle from this dealership before and were impressed with Jacob Basathia's knowledge of Toyotas as well as his excellent customer service. and were impressed with Jacob Basathia's knowledge of Toyotas as well as his excellent customer service. More

I am very satisfied with the service I got today, I was very well attended and all my questions were answered very well, at the end I got what we were looking for very well attended and all my questions were answered very well, at the end I got what we were looking for More

Nadeem: 1) Very knowledgeable about his products and Nadeem: 1) Very knowledgeable about his products and other dealers' products. I was expecting a pushy salesperson, but was pleasantly surprised with Nadeem: 1) Very knowledgeable about his products and other dealers' products. I was expecting a pushy salesperson, but was pleasantly surprised with his "teacher-like" salesmanship. He educated me in enlightening ways, showed me surprising benefits I didn't realize existed, and listened intently to my needs and wants and "guided" me into the right car without the slightest of pushiness. Knowledge was A++. 2) He followed through every step of the way. The process took 60 days to complete -- my car was stolen, and I had to wait 30 days for an insurance payout. Even though I had to wait a month for the payout, he said I wasn't wasting his time and that he would be happy to let me test drive any car. Even though I ended up custom ordering a car due to my wife wanting "THE" color, he didn't "push" me into having to buy something already on the lot. He had high patience with me. At first, I kept calling to see if my car was being shipped. Actually, I only called once -- he kept on calling me to keep me informed of the shipping status. Follow thru was A+. He even called me the very next day after I bought my Prius to ensure I was completely happy. 3) Price -- I told Nadeem up front that he'd be competing with two other dealers. After I was sure I wanted a Prius, I asked all 3 dealers to give me their best price -- Nadeem and Ulises were way below the other two. I even went back to the other two, and they said they couldn't beat Toyota of Naperville. Also, I feel like I got a deal, because it was below KBB.com's norm. Price was A+. 4) The cinch: for me, it's all about who you can trust. Nadeem and Ulises allowed me to test drive a used Prius for 3 days FOR FREE since I had to rent a car during the stolen period. Ulises said he's the kind of guy who wants to ensure I'm happy and that if I was disappointed with the purchase in any way (price, etc.) that he'd take the car back. Where I come from, that's pretty much unheard of - I was always told there would be an immediate 10%+ depreciation taking it off the lot, and for them to back up their product like that meant they were either stupid, or as I found out, were actually very smart. Trust factor = A+++ 5) Everyone there was very nice, very professional, and the coffee section was calming. Really a top notch experience. Nadeem and Ulises are good guys -- they're ethical, hard working (stayed till after close), listened, not pushy, educated, and nice. Ulises... 1) He was the manager that closed the deal. This is the seventh car I bought in my life and the first Toyota. I'm not extremely experienced, but I've been taken advantage of before, and I feel I did not get taken advantage of with him. Trust is A+. 2) Nissan and Hyundai sold me on the price, but when I went to sign, they offered me all sorts of stuff like rust proofing, car mats, etc. etc. After spending another grand or so I was told from a person that used to be a car salesman that I didn't really need any of that. I LOVE it that car mats were included, that they didn't insist and hard sell any extras, and that the price initially quoted was the actual price I paid. He didn't nickel and dime me with shipping costs or other bogus made up things - I trust him a lot for not upselling me. Trust is A+. 3) Like I said, I went to three dealers and he did indeed give me a competitive price instant one -- I didn't have to haggle (but I still did a little :) Fairness = A+. 4) He's a nice guy who stands by his product and hides nothing. Ethical = A+. Overall experience... From initial contact to closing the deal to obtaining financing from Mrs. Garafolo (sorry, can't remember her first name), everything was very professional and smooth. My wife and I had a great experience and we suggest you purchase a used or new car from Nadeem Mirza. Best part -- we have a great Prius v 5 in the clear sky color we wanted. I appreciate all the respect Nadeem has given us; we got a great deal and my experience is a 5 out of 5! Thank you, Mike Brennan VP RE/MAX of Naperville More

Working with Toyota of Naperville was an experience like no other at a dealership! Geoff Sidlow was very patient and understanding when I didn't want to purchase the day I came in for a test drive. Two da no other at a dealership! Geoff Sidlow was very patient and understanding when I didn't want to purchase the day I came in for a test drive. Two days later,giving me time to think ,Geoff called and asked how I was doing and talked to me as a person , not just another sale. After a few minutes we talked about my possible purchase , and I was happy to tell him yes , I was going to by the Tacoma. Although not in stock in the color I wanted Geoff said he would find my truck for me.I received a call later in the day and was told "your truck will be here clean and ready for you to pick up tomorrow ". I was shocked it happened so quick. That is true customer service. As promised I went to pick up my truck the next day and it was SPOTLESS ! The whole process went smooth with almost all the paperwork done before I arrived. When speaking to KC about adding anything to the vehicle , when I said no she never pushed the issue and just kept moving forward . David in finance had all the professional and personable qualities you would want in someone that is dealing for you, not just to get you to buy. He even beat the rate I was given, by another lender.Great job. Geoff ,KC ,and David made my purchase a smooth transaction . Thank You, Toyota of Naperville for a great sale. More

Russ was very helpful and easy to work with. He did a great job installing the blue tooth features and for us also, including explaining how it works. great job installing the blue tooth features and for us also, including explaining how it works. More

I first contacted Dan Wolf Toyota via the web and requested a quote on a new Prius. I recieved a reply and aquote within 20 minutes. Upon entering the dealership I was greeted by Dave Zidlicky who in requested a quote on a new Prius. I recieved a reply and aquote within 20 minutes. Upon entering the dealership I was greeted by Dave Zidlicky who introduced me to Tom Gregg. From that point on I was walked through the purchase process by Dave. He was professional, friendly, and very knowledgable, I will reccomend Dave to anyone I know that is looking for a Toyota. Thank you very much Dan Severyns More

Buying a used car with the Naperville Toyota folks was very easy and stress free. My sales person (Jacob Basathia) answered all my questions on the car for me (2012 Highlander Hybrid). Jacob, and all t very easy and stress free. My sales person (Jacob Basathia) answered all my questions on the car for me (2012 Highlander Hybrid). Jacob, and all the staff at Naperville Toyota, made the new car purchasing process a pleasant and positive experience. More

Larry Dulik is professional, personable, knowledgeable and did everything in his power to match our request and budget with Toyota's inventory! Larry kept us informed of progress through emails and phone and did everything in his power to match our request and budget with Toyota's inventory! Larry kept us informed of progress through emails and phone calls. We were delighted when he called and said "your car is here, when would you like to pick it up?" Dave Castellanos explanations of the final paperwork before delivery allowed a smooth transaction. More