Toyota of Naperville

Last week our family car was totalled while parked on our street. This was a Toyota Camry that had low milelage and was a great car. As a mom of a young man who has autism, I had the additional problem of street. This was a Toyota Camry that had low milelage and was a great car. As a mom of a young man who has autism, I had the additional problem of trying to replace the vehicle that would be equivalent to what worked for transporting my son places and would be within our budget. Since this was a totally unexpected expenditure and with all the other considerations, I had a big problem. Since I knew of the Wolf family through the Turning Pointe Autism foundation in Naperville, I called and asked for a manager to talk over the situation. I was able to talk to Pat O'Brian, the General Sales Manager, right away about all my concerns especially to get the right sales person who could work with both me and my son who has autism. He told me that was no problem and I should come right in. When I went to the dealership, Kareem Thomas was waiting outside for us. I was able to talk to both Pat and Kareem right away. Kareem listened carefully to both my son and I and asked good questions. Then he found 3 cars that would work for us right away. We were able to go to the test track and try them out. Because my son's height and just being a big guy, we found out that the Corolla was not going to work for him, which meant having to go to the Camry. This would have been an insurmountable problem financially, if it were not for Kareem finding a low milelage 2 year old Camry even in the color we wanted and with the features that would make the ride easier for my son. They stayed within our budget and we got the sale taken care of that day. They went the additional mile of service and took care of getting my rental car returned for me which they didn't have to do but made my life so much easier. A couple of days later I had a small problem with an indicator that was only due to a gas cap not being fully put back on after getting gas. Before I knew that I was quite upset not knowing what was going on...but the good part was that I got to meet the Service Department manager Tom Murray who made sure everything was checked out again and found it was just the gas cap not be put back on right after filling the tank. Omer Aslam also talked everything over with me and answered all my concerns. The most important thing is that now I have the car that I needed and that "feels like home" in the words of my son. He is very happy riding in his new car, and things are getting back to normal in my family now that we have another Toyota...we have had Toyota cars for at least the last 15 years. I also know that whatever we will need as time goes along, the people at Dan Wolf Toyota of Naperville will "make it right" as they said to me. I know people often judge dealers strictly on price, but for our family having a good car dealer is part of our support system...knowing that there are people we can rely on to help us. While we were shopping for a car, what we were looking for was a dealership with a group of people who could be a long term part of the people who help us. The people at this dealership are those people. This dealership is also very clean. They are very organized. They take time to answer questions and go over everything. The people are respectful and helpful. They solved a big problem for us in the way we needed for which we are very grateful to all of the team there. More

Kris was very helpful in finding me a car. The car was ready for me before I even got to the dealership (we called ahead), went for an interesting test drive and filled out all the paperwork. Kris stayed ready for me before I even got to the dealership (we called ahead), went for an interesting test drive and filled out all the paperwork. Kris stayed 2 hours after his official shift was over to make sure I get what I need. Both Kris and A.J. know what they're talking about and were very helpful in the process of purchasing a new car. More

Excellent car-buying experience. Both Justin and Mike were very friendly and knowledgeable and I didn't feel pressured by either of them. I had done a fair amount of research and was reasonably sure the were very friendly and knowledgeable and I didn't feel pressured by either of them. I had done a fair amount of research and was reasonably sure the Prius V was what I wanted --they did a great job going over everything and answering all my questions. And Gary did a nice job with all the paperwork - explained everything very well. Also had an unfortunate encounter with a pothole the day after I drove my new car home, so also got acquainted with the service department folks who did a great job. Clearly, just buying the car is only half the story --but if they continue to provide the same level of excellent service, I'm sure I will continue to be a very happy customer! More

I was comfortable the whole time and the Sales Rep was very friendly. He was informative and gave me a chance to make a decision while not rushing us into anything. He is very accessible and easy to get a very friendly. He was informative and gave me a chance to make a decision while not rushing us into anything. He is very accessible and easy to get a hold of if any questions come up. Great experience. More

Great service, Justin was awesome! I did not feel pushed into buying anything . I would definitely purchase from this dealer again and recommend to anyone I know:) into buying anything . I would definitely purchase from this dealer again and recommend to anyone I know:) More

I gave this rating becouse they helped me find what car i want and how much it will cost me thanks for him i got a good deal and i got my carr thanks to Blas Cielo and A.J. Rilly. want and how much it will cost me thanks for him i got a good deal and i got my carr thanks to Blas Cielo and A.J. Rilly. More

Came in to purchase a Toyota Prius worked with Kris entire time. Hands down the best dealer experience no hassling at all. Customer service iwas 5 star entire time. Had to wait for the new Prius C for entire time. Hands down the best dealer experience no hassling at all. Customer service iwas 5 star entire time. Had to wait for the new Prius C for a month due to the car being so new in US. Kris kept me updated and informed entire time, even after I picked up the car Kris took the time to follow up with me to make sure I was satisifed with the purchase. More

WE recently bought a 2012 Camry from Naperville Toyota.It was the most pleasant experience we ever had buying a new car.Our sales person Kris Kosinski was really helpful,friendly,professional and knowledgabl was the most pleasant experience we ever had buying a new car.Our sales person Kris Kosinski was really helpful,friendly,professional and knowledgable.We would highly recommend Toyota of Naperville and especially Kris. More

I was intersted in a Sienna. This was my first dealing with Toyota. Jacob was most accomidating and knowledgeable. I also had some help from Chris Mills. This was an easy and pleasant purchase. with Toyota. Jacob was most accomidating and knowledgeable. I also had some help from Chris Mills. This was an easy and pleasant purchase. More

This is our second vehicle that we have purchased from this dealership.Dave Zidlicky was the salesman both times and his professionalism and knowledge is what brought us back.Dave takes the time befor and this dealership.Dave Zidlicky was the salesman both times and his professionalism and knowledge is what brought us back.Dave takes the time befor and after the deal to go thru all the bells and wistles of the vehicle and treats us like family. Would and have recommended Dave and this dealership to others.Thanks again Dave for all your help and friendship Dave & Carol novak More