Toyota of Naperville

Chris was really helpful, we loved the service and his friendliness. He showed a great knowledge of all the car features when we went for the test drive. We recommend Chris and the dealership any time. friendliness. He showed a great knowledge of all the car features when we went for the test drive. We recommend Chris and the dealership any time. More

Shopping for a new car can be exciting and fun when the salesperson makes the right connection with a shopper. For me, Chris Davis was that person. He responded to all of my questions, showed me my optio salesperson makes the right connection with a shopper. For me, Chris Davis was that person. He responded to all of my questions, showed me my options, let me test drive and view a variety of cars, and helped my finalize my choice. I left with my new car! Thanks to Chris Davis and the other helpful personnel at Toyota of Naperville. More

My wife and I recently had reason to travel out-of-State to Illinois (we're from Wisconsin) to purchase a Toyota Sienna in the trim/year/mileage we desired. Before I get into the experience, I'll offer som to Illinois (we're from Wisconsin) to purchase a Toyota Sienna in the trim/year/mileage we desired. Before I get into the experience, I'll offer some context to my thinking... One of the most notable things about car-buying these days is that the buyer knows so much that it borders on analysis-paralysis in terms of making decisions. This situation is exacerbated by any visible chink in the knowledge armor of a car salesperson. It can cause hurt the process both on the buy and sell side. But the other effect of this knowledge is when it isn't acknowledged -- when the dealer thinks you're a moron and treats you as such. It is, I think, a primary reason for many people truly hating the car-buying experience. And it doesn't have to be that way. For example, you could buy a car from Leo Lopez at Toyota of Naperville. We did. It was clear from the start that what we were doing is partnering, and not just in the silly, overused business-buzz-word sense. I've been in business for nearly two-decades myself, and it always bothered me that World Class Business attributes seem to end at the entryway of car dealerships...that the "car salesman" is given the free pass to be, frankly, full of malarkey. I think that up and to my dealings with Leo I had resigned myself to car-buying being something akin to a very expensive DMV experience. I won't say it's fun to buy a car. Personally, short of giving me a car for free the whole concept of paying so much for something that has so little staying power is, in a word, insulting to consumer-intelligence. But the process doesn't have to be painful, stressful, or make you feel like a moron. I felt very comfortable and confident with Leo, and you will too. This guy gets it done, and so do the support xxxxxxin their Finance department. I strongly endorse the business itself too, as somebody has to hire the talent and put it on the playing field. Well done. By far the best team in this industry that I've encountered. Thank you, Michael More

Overall, I would rate my experience as generally positive for this dealership. After inquiring online, I was contacted immediately by Shannon. Once arriving at the dealership, I worked with salesman, Jacob for this dealership. After inquiring online, I was contacted immediately by Shannon. Once arriving at the dealership, I worked with salesman, Jacob Basathia, who was attentive and hardworking. Although the manager was unable to come down much on the price of the car I was interested in, they were able to offer me a competitive value on my trade. I received an IOU from the manager due to missing headrests in my desired vehicle. Once they make good on this, I will certainly be a return customer and will happily refer this dealership to my family and friends! More

I have just purchased my second Corolla from this dealership. Both times I worked with sales person Robert Kieda. The first time was just after my husband passed away, and I had never purchased anyth dealership. Both times I worked with sales person Robert Kieda. The first time was just after my husband passed away, and I had never purchased anything big by myself. I cried the entire time I made my first purchase. They told me they would take good care of me, and I found out later that they REALLY did when I calmed down and started to check things out on the internet and talk to friends and family. Nobody could have offered me a better price or service on my 2008 Corolla. Each visit for the routine maintenance was great too. This past week I traded in my 2008 for a 2012-no tears this time. This time I was so concerned about the trade in value, that I forgot to negotiate the sales price. Before the 3 days contract cancellation clause in Illinois could expire, I looked at the paper work and dealt with Peter Murray in finance. They knew I had a Costco membership and automatically gave me the Costco price a reduction of $1671.00. I will actively recommend this dealership to everyone I meet. I believe the staff and owners to be fair and responsible. Eileen Sharp More

From the very start, all the staff was very straight forward in all aspects of presenting and pricing the Toyota Highlanders available. They have a test driving facility that allowed me to compare the 4 forward in all aspects of presenting and pricing the Toyota Highlanders available. They have a test driving facility that allowed me to compare the 4 cylinder vs. the 6 cylinder Highlander. All questions were answered quickly. I had initially contacted the dealership online. After viewing their website, I requested, and quickly received, quotes on the vehicles in which I was interested. I printed those quotes out and brought them to dealership. They made the rest of the buying process very easy and pleasant. More

I enjoyed th ease of dong business with them. Everyone was professional and knew there role. The test track was great. Larry was a great consultive seller. Follow up after the sale was great. We had was professional and knew there role. The test track was great. Larry was a great consultive seller. Follow up after the sale was great. We had a service issue and Larry took charge and got everything arrange and the issue was fixed within that day. I will but my next car from Larry at Toyota of Naperville. More

This week I purchased a Toyota Corolla LE from this dealership. Omer Aslam was a friendly intro to the dealership. Omer promptly introduced us to our salesperson Blas Cielo. Blas has a very good int dealership. Omer Aslam was a friendly intro to the dealership. Omer promptly introduced us to our salesperson Blas Cielo. Blas has a very good intuition that purchasing a car is not that easy for most customers. Therefore he focused on showing all of the new features in the interior of the car. He continued to explain exactly how to operate all of them. After 3 test drives on two occasions he continued to show us new items on the Corolla. This is a nice car. More

Alain rocked. He was very welcoming and friendly throughout our visit. He gave us a tour of the dealership and got us some hot chocolate :) He drove us around in a sweet minivan to show us different throughout our visit. He gave us a tour of the dealership and got us some hot chocolate :) He drove us around in a sweet minivan to show us different cars. He asked what kind of music we listen to and we said LMFAO and he was totally down with that choice. Also, did not judge that we like to sing and dance in the car while driving because he does the same. He allowed me to try out the trunk space and the ability to unlock it from the inside by climbing into the trunk itself and testing it out. Also, he allowed me and my friend to test drive two cars to have two different perspectives of how the car drives and feels. Definitely the best experience I've had at a dealership. Alain should be cloned and have a million of him in the dealership. Also, he deserves a raise :) If I were to come back and decide to buy a car, I would definitely want to speak with him. Thanks again Alain :) More

Dave Zidlicky was a great person and salesman to work with. He made my car buying experience very enjoyable. He genuinely valued me as a customer. The rest of the staff at Toyota of Naperville was fantas with. He made my car buying experience very enjoyable. He genuinely valued me as a customer. The rest of the staff at Toyota of Naperville was fantastic. I highly recommend them. More