Toyota of Naperville

It was a pleasure working with Dave Zidlicky and John Roncone. They were both very personable, respectful, and professional. My wife and I felt comfortable and valued throughout the process, even though Roncone. They were both very personable, respectful, and professional. My wife and I felt comfortable and valued throughout the process, even though we were interested in one of the less expensive cars on the lot. More

Dana, met us as we exited our car at the dealership and asked if he could be of assistance. We advised him this was our first stop, we were just window shopping and looking, not buying a car at that time. asked if he could be of assistance. We advised him this was our first stop, we were just window shopping and looking, not buying a car at that time. We know the type of car we were interested in and he was very polite and ask key questions. With our answers, he discussed our interest and made some suggestions. He showed models in stock and we took one for a test run. He answered all our questions and provided additional helpful information about the car we were interested in. He provided a price estimate, and information concerning the dealership including advantages they offered. Several days of shopping confirmed Toyota of Naperville offered out best package. Selecting the car of our choice, a short test drive and a firm OTD price and we had a deal. The complete sales service was efficient, including the test drive, paperwork, credit check, car operation instructions, setting up the blue tooth phone and navigation systems. This was all completed in a timely manner and we drove home with our new car. Job Well Done! More

Took 2011 Highlander in for service because motor arm came loose from the vehicle. Repair required sending vehicle to third-party body shop for two weeks to replace a stripped screw (that required replac came loose from the vehicle. Repair required sending vehicle to third-party body shop for two weeks to replace a stripped screw (that required replacing entire rear tailgate) that prevented tailgate from auto-closing. Dealership service advisor Mike Librizzi called me on 02 Jul to tell me vehicle was ready to be picked up. Upon arrival at dealership, I noticed the Toyota emblem was missing from the back of the vehicle. Then associate could not get tailgate to open at all. Dealership failed to inspect the work done by their third-party body shop and obviously did not even look at the vehicle or they would have noticed the missing emblem. Mr. Librizzi got hostile when I complained to another advisor (who asked me why I was still at the dealership 30 minutes after arriving) about the dealership calling me without looking at the car, yet alone seeing if it had actually been repaired. He also said aloud that he was upset I had "escalated" the issue to Toyota because I had called Toyota Customer Care to complain (not about the dealership) but about quality issue of a simple screw being stripped requiring replacement of entire liftgate. (At that time, I had made it clear to Toyota my problem was with their quality, not the dealership). I have zero confidence in any repair work performed at this dealership if their service advisors do not even look at the work being done. Friendliness rating would have been higher if not for Mr. Librizzi's attitude after I complained. It was obvious he made a mistake in calling me without looking at the car but did nothing to make up for his mistake. More

The day I walked into Toyota of Naperville I knew I was going to be purchasing a new vehicle within the next week. I was torn between the look of the Sienna and the Honda Odyssey. However, it was the exc going to be purchasing a new vehicle within the next week. I was torn between the look of the Sienna and the Honda Odyssey. However, it was the exceptional customer service I received at Toyota of Naperville from Nadeem, Kareem, & Jim Novak that prompted me to head back to Toyota from Honda! More

From the moment I arrived, my experience was excellent. I was greeted warmly and felt very welcome. Mr. Buck walked me through all the steps in an efficient and stress-free way. I was able to purchase a vehi was greeted warmly and felt very welcome. Mr. Buck walked me through all the steps in an efficient and stress-free way. I was able to purchase a vehicle that met my needs for under my monthly requirements. I will have no issue recommending this dealership. More

Great service from Dana and a good price. Really like the dealership showroom area ans restrooms are clean. Looking forward to my next visit soon. dealership showroom area ans restrooms are clean. Looking forward to my next visit soon. More

Very friendly people and Matt was so nice. He did not pressure us and we went and tried other vehicles but came back later and bought the Camry. Was very impressed with how I was treated by all I talked pressure us and we went and tried other vehicles but came back later and bought the Camry. Was very impressed with how I was treated by all I talked to there. Sent Matt an e mail later and he called me later and answered my question. Many times you do not get a response. Can not say enough about how we were treated. Will return when I need another car. More

This is the second vehicle I have purchased through Toyota of Naperville. Both times I found the employees and the process to be enjoyable. Kareem Thomas, my sales person, was very friendly and knowl Toyota of Naperville. Both times I found the employees and the process to be enjoyable. Kareem Thomas, my sales person, was very friendly and knowledgeable of the vehicle. I actually had fun on the test drives and he gave good objective comments to help me choose the right vehicle for me. Toyota of Naperville also has a great selection of new and used cars. This make my decision a little harder but also gave me the available choices for the type of vehicle I was purchases. Overall a great experience. More

My experience with Naperville Toyota was excellent. I was extremely stressed from a fire that destroyed my home and my car on June 4th. I did not want a high pressure salesperson. Dave is certainly not was extremely stressed from a fire that destroyed my home and my car on June 4th. I did not want a high pressure salesperson. Dave is certainly not high pressure and I greatly appreciated that. He is professional and knowledgeable but sensitive and caring to all my needs. I needed a car and he made buying one easy and stress free. I will recommend Naperville Toyota who has a wide selection of vehicles and offer excellent service. Again, thank you Dave. Edie Bieszczad Lombard, ILlinois More

Kareem was very helpful in our car buying experience. We met with him on 3 separate occasions to test drive vehicles. He always did his best to answer our questions and never made us feel pressured to buy met with him on 3 separate occasions to test drive vehicles. He always did his best to answer our questions and never made us feel pressured to buy a car. Since the purchase, he has followed up to make sure everything is OK with the new vehicle. We appreciate all of his efforts. More