Toyota of Naperville

Amazing Car Buying Experience! Let me start by saying that this was the best car buying experience that I have ever had. I can say that it was mainly due to the high level of profe Let me start by saying that this was the best car buying experience that I have ever had. I can say that it was mainly due to the high level of professionalism, knowledge and the extremely high level of customer service that I received from Alain Vilma. He listened to what I was looking for (3rd row seat, certain years, etc.) and did a great job in finding that for me. He was fair and I felt did everything that he could to get me to a price that I was happy with. I would highly recommend this dealer and especially the positive experience that I had working with Allen! More

Thanks for your patience! Thank you Robert for your patience as I worked my way through the very difficult decision of which car was the best for me! Sorry it took so long, but Thank you Robert for your patience as I worked my way through the very difficult decision of which car was the best for me! Sorry it took so long, but thanks for not pushing me into making a decision but let me have the time to be confident that I was making the best possible choice. More

Second time buyer The customer service I received was great. Tom was very helpful and knowledgeable. He was especially patient as I narrowed down my options. I signed m The customer service I received was great. Tom was very helpful and knowledgeable. He was especially patient as I narrowed down my options. I signed my first lease 2 years ago and I just signed another. I am very happy with my new car. More

Horrible Experience at Toyota of Naperville We had a terrible experience at this dealership when we visited them last week. I test drove a used certified Camry LE, liked it and told them I'd tak We had a terrible experience at this dealership when we visited them last week. I test drove a used certified Camry LE, liked it and told them I'd take it. As I was supposed to get the vehicle financed, they asked me to block it by paying $500 through my Credit card which would be refunded later after they receive the check for the full amount. I agreed and informed by Finance company about the purchase who initiated the check issuing process. Now, the deal happened on Saturday with my credit card being charged for the agreed amount, the check was issued on Monday(Sunday being an off day) and received at the dealership on Tuesday. But on Tuesday, when I am all set to go to the dealership and get my new purchase home, I receive a call from a salesperson Brian with whom I have had no interaction all this while telling me the worst thing I have heard in a long time. He says "Sorry, the sales lady (Klaudia) you had a deal with was on a leave yesterday and your car was mistakenly sold off to somebody else". I was obviously shocked and angry hearing this and it took me a good while to accept that he was indeed serious and not making up the whole thing to have some fun at my expense. He followed it up with offering me other vehicles which were supposedly as good as the one I was supposed to buy but I refused because they clearly weren't, at least not in my eyes. The whole thing resulted in a lot of waste of time on my part with me having to call up the finance and insurance companies and apprise them of the latest developments with regards to my purchase. Not to mention the effort involved in starting the car search from scratch again and the frustration of losing a deal that I thought I had just made. Bottom Line- I don't know if I was a victim of a lousy sales and customer management system or a cunning dealership with unethical practices being a routine affair. But what I know is that it was an experience that reflects poorly on Toyota of Naperville and ensures that I would think twice before visiting them again for anything. Also, I'd make sure that I share the experience I had with as many prospective buyers as I can so that people may know that Toyota of Naperville isn't as good as the average ratings show here. More

I had a great experience! no complaints. Everyone was very kind, especially Kareem, who helped me out tremendously! He was willing to take the time to explain everything to me, even the small Everyone was very kind, especially Kareem, who helped me out tremendously! He was willing to take the time to explain everything to me, even the small details, and he was very patient. More

Jacob Basathia - Excellent Car Salesman of the Year My wife and I were looking for a great deal on a Toyota Highlander 2016 and I'm glad to say that Mr. Jacob Basathia did deliver that deal we were look My wife and I were looking for a great deal on a Toyota Highlander 2016 and I'm glad to say that Mr. Jacob Basathia did deliver that deal we were looking for. Jacob was very friendly, very helpful and knowledgeable. We had bad car buying experiences in the past from other Toyota dealers which deterred us from buying for years. I was really surprised of Jacob's and the other staff member's hospitality and eagerness to give us a good deal. Thank you Jacob for your help in attaining that good deal on the Highlander. Jacob made our car buying experience amazingly stress free. Thank you Jacob Basathia. More

Dave is a winner for Toyota of Naperville I am very happy to have worked with Dave Zidlicky, he is always on his game. Dave is always willing to take the time to explain all the features of y I am very happy to have worked with Dave Zidlicky, he is always on his game. Dave is always willing to take the time to explain all the features of your vehicle and make sure that you are happy with the vehicle before you leave. He also always follows up with you afterward to make sure everything is going well with the vehicle. More

Sales review David and the entire staff at Toyota Naperville were great. I purchased my third car from them and would definitely recommend them to my friends and f David and the entire staff at Toyota Naperville were great. I purchased my third car from them and would definitely recommend them to my friends and family. More

Painless purchase experience Very smooth purchase experience. Staff was not pushy and very professional and helpful. Dave Avemian made the purchase process quick and painless. Wou Very smooth purchase experience. Staff was not pushy and very professional and helpful. Dave Avemian made the purchase process quick and painless. Would definitely recommend this dealership. More

New Sienna is fabulous We have purchased 3 vehicles from this dealership. They always treat both my wife and myself with the most respect during all experiences (sales and We have purchased 3 vehicles from this dealership. They always treat both my wife and myself with the most respect during all experiences (sales and service. They also talked to our small children and help keep them occupied during the sales experience. We were able to get the exact Sienna we wanted (color and options) at an extremely fair price. No pressure regarding dealer installed options and protection plans. This is our second Sienna, couldn't imaging owning a different family vehicle. More