Toyota of Naperville

Leased a new Toyota Camry with Mr. Kareem Thomas’ help I was able to lease a brand new Toyota Camry 2019 with so much ease and convenience with Mr. Thomas’ help. He had also helped me with purchasing a car I was able to lease a brand new Toyota Camry 2019 with so much ease and convenience with Mr. Thomas’ help. He had also helped me with purchasing a car in 2016 and the experience has always been exceptional. The dealership’s expertise is truly recommended to all customers out there looking to get a new car. More

Very pleased with my new purchase of a new CHR Great experience. Bought a CHR Limited that I absolutely love after taking nearly 4 weeks to research and test drive every other crossover on the mark Great experience. Bought a CHR Limited that I absolutely love after taking nearly 4 weeks to research and test drive every other crossover on the market. The CHR is has better suspension, drive control and interior comfort than any other car that I drove. Andres M. provided my introduction to the car via test drives and comparisons to a number of the cars on the lot. When I returned a week later, Nadeem M. was a great salesperson – learned in regard to all the features on the CHR and able to answer every question asked of him. This is the fifth car that I have bought at Naperville Toyota, and the first time for myself. I would highly recommend the dealership and Nadeem and Andres for anyone looking for a car, even if it isn’t a Toyota. In the long run, the low key expertise offered at this dealership is well worth the visit. More

Exploring Options for Rav4 We worked with Zeke while looking for the perfect RAV4. He went above and beyond, showing us options and pointing out pros and cons we had missed. Zek We worked with Zeke while looking for the perfect RAV4. He went above and beyond, showing us options and pointing out pros and cons we had missed. Zeke contacted a large number of dealerships looking for the specific options we wanted and gave us the space and time to deliberate in a respectful way without pushing. We look forward to working with him in the future! More

Great sales people Bobby QUINTANILLA reason I bought car. Great attentive low pressure sales person. Solid follow up through the process. Casey good no nonsense sal Bobby QUINTANILLA reason I bought car. Great attentive low pressure sales person. Solid follow up through the process. Casey good no nonsense sales manager too. More

Not honest about their service inspection I have given this dealership business for many years but after today I never will again. A week ago, I went in for my normal routine maintenance. I I have given this dealership business for many years but after today I never will again. A week ago, I went in for my normal routine maintenance. I got a report that my car was in good condition for most parts except for a bulb replacement. I was also told that my rear brakes may need attention soon but nothing urgent. Three days later I hear a rattling noise from the left rear of my car and a rough sound when I start the car. I had a feeling it was my muffler but took the car in to this dealer a few days later to make sure. The service person comes back to me to report the issue and sure enough it was the muffler. I asked to speak with a manager because it was ridiculous that they give me a report a little over a week ago that the muffler, pipes, etc. was good (checked green on the inspection report) but three days later it needs replacement because the pipe broke!!!!! They walked me to the back to the service center to check my car myself, and I was totally shocked with what I saw. The pipes and muffler were completely rusted. That was not noted on the report. I should have been warned about this and it should have been marked as yellow on the inspection report (meaning it may need to be serviced in the near future). The part that really upset me was the nonchalant attitude of the manager. Not understanding, admitting fault, or apologetic. He just kept saying things like this can happen without warning. We didn't do a full inspection. We don't report rust. That was the most ridiculous excuse I have ever heard coming from a mechanic that is the manager. I immediately asked for the telephone number for customer complaints. It was then they suggest I take my car to their 3rd party auto center whom they sometimes send cars too. This really made me upset because this should have been suggested prior to me asking for the customer complaint number. My car is 14 years old and they were going to charge me $1600 for parts. That’s probably the value of my car. Good customer service to loyal customers would have giving me that option first to go to their 3rd party provided and let me decide if I want Toyota to do it or this other auto shop. No, they were going to take advantage and take my money like I was an idiot. I will no longer service my car there or buy a car from this dealer. Customers please beware and question everything from this dealership because they are just about money and what they can get from you. More

Very satisfied. Will definitely be coming back. Mukesh Mehta has sold me my last two cars. He is wonderful to work with and is very easy to work with. Very customer service oriented. Will definitely Mukesh Mehta has sold me my last two cars. He is wonderful to work with and is very easy to work with. Very customer service oriented. Will definitely be going back. More

Great car buying experience. I was pleased with the way my transaction was executed. They made me feel like a valued customer. The price for my vehicle was fair, as was the allo I was pleased with the way my transaction was executed. They made me feel like a valued customer. The price for my vehicle was fair, as was the allowance for my trade-in. More

Fantastic experience ! From the time we walked in the door to the time we left, the professionalism and friendliness was impressive. Our salesperson was so patient and clea From the time we walked in the door to the time we left, the professionalism and friendliness was impressive. Our salesperson was so patient and clear! Terrific! More

New ride My family and I came in and worked with Alain Vilma and he was super patient and very knowledgeable. We came in with the intention of buying a Prius, My family and I came in and worked with Alain Vilma and he was super patient and very knowledgeable. We came in with the intention of buying a Prius, but after review our needs, showed us a RAV4. We fell in love with that vehicle. We walked away with an amazing vehicle and new friends. Thank you so much Alain and Toyota of Naperville. More

Lease buy out They provided quick and friendly service. They also have a nice lounge area where you can wait. I appreciated the free car wash as well. They provided quick and friendly service. They also have a nice lounge area where you can wait. I appreciated the free car wash as well. More