Toyota of Naperville

Great Service I had a great experience while purchasing my RAV4 from Toyota of Naperville. Kareem Thomas is top-notch in customer service and one of the best salesp I had a great experience while purchasing my RAV4 from Toyota of Naperville. Kareem Thomas is top-notch in customer service and one of the best salespeople that I have ever worked with. He made the process quick and easy. More

Great and hassle free experience I would like to thank Ellie, Kris, and Eddy for a wonderful experience purchasing a used vehicle, they were very nice and knowledgeable and I felt i g I would like to thank Ellie, Kris, and Eddy for a wonderful experience purchasing a used vehicle, they were very nice and knowledgeable and I felt i got a great deal. I would totally recommend to family and friends More

Wonderful experience in-and-out I went with Jacob wonderful person straight forward honest man that's the way I like to do business I will recommend him to anybody that is looking fo I went with Jacob wonderful person straight forward honest man that's the way I like to do business I will recommend him to anybody that is looking for a car Beautiful dealership I'm a dareful I go back again and my man Jose Rivera new car manager top notch guy no b.s. Straightforward I would definitely go back And deal with both of them again 5 starts in my book More

My highlander I am so please to meet Kareem Thomas, he is so helpful. I got a highlander from him with all what I spec. I'm so happy because is my birthday prese I am so please to meet Kareem Thomas, he is so helpful. I got a highlander from him with all what I spec. I'm so happy because is my birthday present. Yeah! More

Always great service! Kareem is fantastic. I’ve worked with shin for two cars now and service is always stellar. He’s efficient with your time and made the whole process qu Kareem is fantastic. I’ve worked with shin for two cars now and service is always stellar. He’s efficient with your time and made the whole process quick and easy. Highly recommend! More

WE WERE LIED TO & DECEIVED !! This started back in May 2019. My wife & I stopped in to buy a new Camry XSE. I asked the sales manager Ryan Botica that I'd like to deal with him dir This started back in May 2019. My wife & I stopped in to buy a new Camry XSE. I asked the sales manager Ryan Botica that I'd like to deal with him directly and he agreed & said not a problem. When we arrived at the dealership and walked in some saleswomen rushed up as I asked for the manager and proceeded to walk us to her desk. I repeated that I would like to deal with the manager Ryan directly. After I said this to her she was offended and then started to give us a nasty attitude.We had to wait about 15 minutes and then finally we looked at the vehicle we agreed to purchase. We had to come back later to finalize the deal. As we were leaving the pushy saleswomen got in the vehicle & then proceeded to accelerate very rapidly driving directly over two speed Bumps. She had to be doing about 15-20 MPH at least. The thumps were extremely loud as she slammed this brand new vehicle over the speed bumps. We explained to Ryan what we witnessed how the saleswomen drove the vehicle and that we were no longer going to purchase that vehicle after the way it was driven over the speed bumps. Ryan apologized half halfheartedly and then we decided after some back-n-forth discussions, Ryan placed an order for a brand new vehicle for us. I kept in touch from early June about every 2 weeks on vehicle update & Ryan would respond " the vehicle was due to be built Aug 16th & delivered to dealer about 7or 10 days later ". Two weeks before Aug 16th I texted Ryan for an update on the vehicle build schedule, Ryan responded " vehicle is still on schedule for Aug 16th ". Now on Aug 16th I texted & called Ryan inquiring about the build completion and delivery schedule. After 4 hrs Ryan calls me & tells me the vehicle I ordered was sold 2 weeks ago. Now keep in mind I had been communicating 2 weeks before and Ryan stated the vehicle was still on build schedule for Aug 16th. I was Blatantly lied to & deceived not only with the delivery but also with the payment and price for the whole 4 months from this dealership. I was offered a payment by Pat O'Brien the GM. They offered to bring a car from 70 miles away & I refused because I wanted my new vehicle with less than 5 miles on it. We took the payment they offered us for the frustration & grief we went through and went on our way. After a few days trying to find another vehicle & getting more frustrated my wife contacted Mr. O'Brien and asked to speak with the Owner. This is when Mr O'Brien sent us a vindictive nasty email informing us that we are not welcome at any of the Dan Wolf dealerships, Toyota,Lexus,Chevy. Now keep in mind we were courteous and polite the whole time and this is how Mr O'Brien responds after the lies & deception we went through by telling us were not welcome & threatening us with the Police if we show up at any dealership. Well Mr O'Brien, we will NEVER, EVER !! PATRONIZE any Dan Wolf dealership after your VILE email. We also will be filing a complaint with Toyota corporate about your deceptive, deceitful practices. Apparently Mr.O'Brien was offended because we asked to speak to the Owner. Dan Wolf the owner has not reached out to us at all to discuss this. I have all emails & text message communications with this dealership & I have attached some pics of the text correspondence with Ryan Botica. More

2004 Lexus JAIME ABREGO Excelente trato con nosotros, sin presionamos, muy recomendable el personal y servicio todos muy profesionales. JAIME nos consiguió buen JAIME ABREGO Excelente trato con nosotros, sin presionamos, muy recomendable el personal y servicio todos muy profesionales. JAIME nos consiguió buen precio y muy buen vehículo. Gracias JAIME ABREGO. More

2013 Buick Muchas gracias a Jaime Abrego por su excelente servicio lo recomiendo a la personas latinas. Me ayudo a encontrar el mejor suv y a buen precio mucha Muchas gracias a Jaime Abrego por su excelente servicio lo recomiendo a la personas latinas. Me ayudo a encontrar el mejor suv y a buen precio mucha gracias!!!!! More

Purchased A Camry SE From the moment my wife and I walked in we were treated very well. At no point during the purchase process did we feel like we were being press From the moment my wife and I walked in we were treated very well. At no point during the purchase process did we feel like we were being pressured into anything that we did not want or ask for. When the salesman came to talk to us about the protective coatings and coverage options he listened when we told him we did not budget for that additional expense. During the test drive many of the features and options on the vehicle were demonstrated or explained to us. The test track near by the dealership allows for high speed braking, cornering, hill climb, stop on the hill and restart, backing into a parking space and of course plenty of room for acceleration. The finance representative explained everything very thoroughly. When offered a warranty that didn't suit my driving needs she was able to adjust the term and in turn the cost to suit us better. Our sales person Ilene was very pleasant and accomodating throughout the entire process. I would highly recommend this dealership to any family or friends looking to purchase a vehicle. More

Good customer service and informative Before I got there a lady on the phone went out of her way to give more information on vehicles I was considering and texted me their address. Once I Before I got there a lady on the phone went out of her way to give more information on vehicles I was considering and texted me their address. Once I got there, they found me available salesperson Dave who was very helpful and got me a good deal on the car that I wanted. He is very knowledgeable about credit and other factors that go into price you get, and he went out of his way to explain all details to make this experience great! He also offered to try driving both two options of Toyota Priuses I was considering so I could decide which one to go with. Their finance and other team members work very well together as well. Very good explanation and customization of options on warranties: they can take out what you don’t need and offer you more of what you need if you ask them. More