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Toyota of Naperville

Naperville, IL

4.9
8,261 Reviews
The best product in the world won’t sell itself. The staff at Toyota of Naperville takes the reputation and reliability that Toyota cars and trucks have built over the years and added their own spin. With 40 years of automotive experience, customers who enter the Naperville, IL facility will be treated to a unique car-buying experience where their needs will be listened to and are the only thing that really matters. Toyota of Naperville is one of the highest rated dealers on DealerRater.com because they have the most professional staff that is full of knowledgeable sales people who take the time to understand the unique needs of each unique guest.
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1488 W. Ogden Ave

Naperville, IL

60540

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Showing 8,261 reviews

July 07, 2020

Bobby was the best, most genuine, and kindest car sales rep ever! See him if you go to Toyota of Naperville, and you will not be disappointed. More

by Kristi
Recommend Dealer
Yes
Employees Worked With
Bobby Quintanilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mukesh Mehta
Jul 09, 2020 -

Toyota of Naperville responded

Thank you for your kind words about our dealership, Kristi! We are so glad to hear this. Please let us know if we can be of any further assistance down the road. - Travis Jackson, General Sales Manager 630-615-4523

July 06, 2020

Jacob Basathia sales and leasing consultant helped us buying a new car. Jacob was very friendly and helped us we felt welcome.Thank you so much! More

by Matthewlendraitis
Recommend Dealer
Yes
Employees Worked With
Eddie Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Basathia
Jul 09, 2020 -

Toyota of Naperville responded

Thank you for your kind words about our dealership! We are so grateful for truly exceptional customers like yourself. Have a great day! - Travis Jackson, General Sales Manager 630-615-4523

July 06, 2020

Great Experience Buying My First Car As a first time car buyer, I was not quite sure what to expect, but was pleasantly surprised at how smoothly everything went. Ilene helped answer all More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ilene Bitton-Prosniewski
Jul 09, 2020 -

Toyota of Naperville responded

Matt, thank you so much for your kind words about Ilene and our dealership as a whole! We're so happy to hear that you enjoyed your experience with us. Please let us know if we can be of any further assistance down the road! - Travis Jackson, General Sales Manager 630-615-4523

July 04, 2020

We came in knowing exactly what we wanted. We made an appointment and drove 30 miles to get here. Originally we dealt with Barbara who told us off the bet that the car they were holding for us had been s More

by kellymagallanes3
Recommend Dealer
No
Employees Worked With
Barbara Aceto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Botica
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mukesh Mehta, Jaime Abrego
Jul 16, 2020 -

Toyota of Naperville responded

Thank you for taking the time to leave us this honest feedback, Kelly. We apologize for any inconvenience that was caused, but we’re happy to hear that Jaime was able to help you. If you’d like to discuss this situation any further, please don’t hesitate to reach out. Thank you! - Travis Jackson, General Sales Manager 630-615-4523

July 03, 2020

Jacob is very professional, kind, and thorough, a pleasure to do business with we would recommend him for your next car purchase we would come back again More

by Geri
Recommend Dealer
Yes
Employees Worked With
Jacob Basathia
Jul 09, 2020 -

Toyota of Naperville responded

Thank you for leaving us a 5-star review, Geri! We really appreciate your kind words about Jacob and we'll be sure to pass those along. Please let us know if we can further assist you down the road. Have a great day! - Travis Jackson, General Sales Manager 630-615-4523

June 30, 2020

I had a wonderful experience purchasing my new car here. Ilene was very helpful throughout the whole process and made sure I was getting exactly what I wanted! More

by Rebecah
Recommend Dealer
Yes
Employees Worked With
Eddie Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ilene Bitton-Prosniewski
Jun 30, 2020 -

Toyota of Naperville responded

Thanks for sharing your review with us, Rebecah! We are so grateful for your kind words and we'll be sure to pass those along. Have a wonderful day! - Travis Jackson, General Sales Manager 630-615-4523

June 30, 2020

Jacob Basathia did a great job. Very helpful and knowledgeable. Not pushy. Did a nice job showing vehicles of interest on the lot. Laid out financing options as requested. More

by Dmroberts48
Recommend Dealer
Yes
Employees Worked With
Jacob Basathia
Jul 01, 2020 -

Toyota of Naperville responded

Thanks for sharing your kind review with us! We are so lucky to have customers like yourself. All the best for now! - Travis Jackson, General Sales Manager 630-615-4523

June 29, 2020

We had a great service today provided by Jacob! He was very professional and helpful! He was wonderful and knew exactly what he was doing! More

by Nirali Patel
Recommend Dealer
Yes
Employees Worked With
Jacob Basathia
Jun 30, 2020 -

Toyota of Naperville responded

Thank you for taking the time to leave us a review, Nirali! We are happy to hear that you had such a great experience with Jacob and we'll be sure to pass along your kind words. Have a great day! - Travis Jackson, General Sales Manager 630-615-4523

June 29, 2020

I want to thank you for the really nice buying experience. Me and my family are very happy with the car. Thank you very much. More

by Venu
Recommend Dealer
Yes
Employees Worked With
Jaime Abrego
Jun 30, 2020 -

Toyota of Naperville responded

Thank you for leaving us this kind review, Venu! Your support means the world to us. Please let us know if we can be of any further assistance down the road! - Travis Jackson, General Sales Manager 630-615-4523

June 29, 2020

The people here really helped and made this an enjoyable experience, but they also made a mistake by selling the car that I was going to buy. More

by Daone
Recommend Dealer
Yes
Employees Worked With
Harvey Nyien
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2020 -

Toyota of Naperville responded

Thank you for taking the time to review our dealership, Daone. We’re pleased to hear that you enjoyed your experience with our staff, but want to apologize for any miscommunication regarding the car that you were interested in. If you can, please reach out to us so that we can hear more about this issue. We are always looking for ways to improve. - Travis Jackson, General Sales Manager 630-615-4523

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