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Toyota of Naperville

Naperville, IL

4.9
8,363 Reviews
The best product in the world won’t sell itself. The staff at Toyota of Naperville takes the reputation and reliability that Toyota cars and trucks have built over the years and added their own spin. With 40 years of automotive experience, customers who enter the Naperville, IL facility will be treated to a unique car-buying experience where their needs will be listened to and are the only thing that really matters. Toyota of Naperville is one of the highest rated dealers on DealerRater.com because they have the most professional staff that is full of knowledgeable sales people who take the time to understand the unique needs of each unique guest.
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1488 W. Ogden Ave

Naperville, IL

60540

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Showing 8,363 reviews

October 20, 2020

Ms. Bitton-Prosniewski’s attention to our needs was stellar from when she first came out to greet us with her warm smile and attitude till the moment we happily drove off in our new Toyota. We couldn’t More

by dirizhior
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ilene Bitton-Prosniewski
Oct 21, 2020 -

Toyota of Naperville responded

Thanks for the truly exceptional rating on our end. We're pleased to hear that you had such a good experience with Ilene! Please let us know if there's anything else that we can do for you down the road. - Travis Jackson, General Sales Manager 630-615-4523

October 19, 2020

Everything was very good and special to Casey K. Because in the last moment, he said yes to us. Thanks for everything and see you soon. Thanks. More

by joseescobar31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allan Marcial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/A, Erick Heinz, Casey Krakowski
Oct 20, 2020 -

Toyota of Naperville responded

This is so great to hear! Thank you so much for this review and we'll be sure to pass your kind words on. Have a great day! - Travis Jackson, General Sales Manager 630-615-4523

October 19, 2020

He was honest and up front about the features of the Corolla and I didn't feel a pressure to buy. I would return in the future. More

by Donald_Mytnik
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Alcantar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andres Manjarrez
Oct 19, 2020 -

Toyota of Naperville responded

Thanks for leaving us this wonderful review, Donald! We're happy to hear that you enjoyed your experience at our dealership. Please let us know if we can be of any further assistance to you! - Travis Jackson, General Sales Manager 630-615-4523

October 18, 2020

We are so happy that Blas worked with us to find our new family car. He did a great job! Thank you for everything Blas! More

by hclark0727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blas Cielo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Igor Jucene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Toyota of Naperville responded

This is truly exceptional to hear! Thank you so much for this review and we'll be sure to pass your kind words on. Enjoy your new family car! - Travis Jackson, General Sales Manager 630-615-4523

October 18, 2020

Nothing but friendliness, professionalism, & honesty throughout our experience! Definitely no need to feel apprehension or hesitation, as I can attest the customer service is amazing. I was excited to u More

by Crystal D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harvey Nyien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Toyota of Naperville responded

Thank you so much for your kind words about our dealership, Crystal! We really appreciate you taking the time to share your experience with us. Congratulations on your new Venza! - Travis Jackson, General Sales Manager 630-615-4523

October 17, 2020

This is the second car we have bought from Ilene. She is very knowledgeable and made sure we were getting the best car for our needs. Ilene is simply the best! More

by Heath Brownsworth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ilene Bitton-Prosniewski
Oct 19, 2020 -

Toyota of Naperville responded

Heath, thank you so much for your kind words about Ilene! We will be sure to pass those along. Your loyalty means the world to us and we are so lucky to have great customers like yourself. Have a great day! - Travis Jackson, General Sales Manager 630-615-4523

October 16, 2020

Jaime wos really good person he wos helping me I believe he do everything to help people I thing if you increase person like Mr Jaime you will having more Hispanic costumers thanks very much to have persons More

by Poloortega33@icloud.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Abrego
Oct 19, 2020 -

Toyota of Naperville responded

Thank you so much for your kind words about Jaime! We really appreciate you taking the time to leave us your helpful feedback. Have a great week ahead! - Travis Jackson, General Sales Manager 630-615-4523

October 16, 2020

Ilene was so helpful and very polite even with all of my questions and lack of knowledge. She knew what I needed and found it fast! Very kind and very helpful! More

by Hughesa306
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Igor Jucene
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ilene Bitton-Prosniewski
Oct 19, 2020 -

Toyota of Naperville responded

 This is truly exceptional to hear! Thank you so much for this review and we'll be sure to pass your kind words on. Have a fantastic day! - Travis Jackson, General Sales Manager 630-615-4523

October 16, 2020

Our first time buying a new car was a very nice experience, thanks to the excellent service and attention of the staff, Allan marcial and Igor, the best of the best , very respectful and helpful , More

by babyko1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Igor Jucene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allan Marcial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Toyota of Naperville responded

Thank you for this wonderful review! We really appreciate you taking the time to share your experience with us and we're happy to hear that it was a positive one. All the best for now! - Travis Jackson, General Sales Manager 630-615-4523

October 15, 2020

Jacob Basathia was beyond friendly and helpful! His many years at Toyota have made him an expert. I walked in freaked out about my options and he IMMEDIATELY made me feel at ease! More

by dtrebolo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Basathia
Oct 19, 2020 -

Toyota of Naperville responded

Thank you for taking the time to leave us a review! We really appreciate your kind words about Jacob and we'll be sure to pass those along. Come back and see us again soon! - Travis Jackson, General Sales Manager 630-615-4523

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