Toyota of Naperville

This is the second vehicle I have purchased from Toyota of Naperville and will definitely be back in the future. My salesman Mike and the sales manager Zach ensured I was satisfied throughout the whole pro of Naperville and will definitely be back in the future. My salesman Mike and the sales manager Zach ensured I was satisfied throughout the whole process. Karl from the finance department broke down the whole financing process and made the numbers work for me. More

He was very courteous and answered any questions I had regarding my purchase. I would be happy to refer my friends and family to him. regarding my purchase. I would be happy to refer my friends and family to him. More

Very helpful and honest highly recommend for a dealership not the typical pushy experience. Thanks not the typical pushy experience. Thanks More

Had such a great experience here! Everyone was so helpful as a first time buyer. The process was so smooth and everyone was so knowledgable. If you’re going to buy a Toyota, this is t Everyone was so helpful as a first time buyer. The process was so smooth and everyone was so knowledgable. If you’re going to buy a Toyota, this is the only place to go. More

He was honest from the beginning Thank you, Harvey you did a great job I hope I will see you for the next purchase did a great job I hope I will see you for the next purchase More

They were very patient when choosing a car and they helped me at all times helped me at all times More

Salesman was great, sale was fast and to the point. No time wasted at all No time wasted at all More

Javier was one of the best salesman I have worked with. He was easy going, knowledgeable and extremely helpful. He was easy going, knowledgeable and extremely helpful. More

I recently purchased a new car from Kyle Lackner at Toyota of Naperville, and it was an outstanding experience from start to finish. Kyle was incredibly polite, professional, and easy to work with. He Toyota of Naperville, and it was an outstanding experience from start to finish. Kyle was incredibly polite, professional, and easy to work with. He made the entire process smooth and stress-free—no pressure, no upselling, just honest and helpful service. I truly appreciated his straightforward approach and attention to detail. I would highly recommend Kyle to anyone looking to buy a car. Great experience all around! More

Out of all of the Toyota dealerships we were in contact with, Naperville was the worst. We were looking for a Highlander Hybrid and they are slim pickins these days so once we got notification that they go with, Naperville was the worst. We were looking for a Highlander Hybrid and they are slim pickins these days so once we got notification that they got one in, we jumped on it. We started our process with them at the time of purchase so you'd think they would have given us better service but unfortunately that wasn't the case. The sales guy we worked with was fine, remained indifferent at best throughout the purchase process. Even though my husband and I were purchasing the car together, the conversation was directed entirely to him, even down to "your wife will sign here". It wasn't a surprise, however, being in a heavily male dominated dealership and overhearing a conversation on my way back from the bathroom between a salesman and what appeared to be a client about a woman's appearance (he even braggingly showed a picture on his phone.) What decade is this?! There was no communication about what the steps were and were often left to sit in confusion. Out of the blue a guy came by to give us a "diamond coating" sales pitch and he was evidently irritated that we weren't interested. More irritation came from the associate in finances when we wanted to wire our deposit. Overall, terrible customer service in this place, no one has patience or anything positive to bring to your huge purchase. More