Toyota of Murray

I see most of the reviews are for a new car transaction. Yes, every dealer you can be happy with a new car transaction, but ask yourself whether or not loyalty and after purchase expectations are important Yes, every dealer you can be happy with a new car transaction, but ask yourself whether or not loyalty and after purchase expectations are important to you as well. I've purchase 4 vehicles from them over my time to give local business my business. One of the purchases was a new vehicle, in fact, my last purchase from them. There was an identified recall/warranty given to a particular make and model by Toyota. My expectations may be high, but I would expect customer tracking and loyalty to be important to a dealership. Oh, how I was wrong with this dealership and Toyota. They did not bother to call or contact me about this MAJOR defect. I have since purchased 3 new vehicles, not from Toyota, and especially not from this dealer whom sells the same make new in the adjoining parking lot. Find a place with reputable after purchase transactions to buy from. I'm not sure how there isn't more complaints about this dealership across the web on this particular area. In other ratings on other sites look at the one stars and you will see a majority is about after purchases. I saw 5 stars on here and wanted to give a reality check that the 5 stars are just for purchasing a new vehicle. I wish all the people I've talked to in this local community would speak up and provide the true ratings of this dealership. More

Amber and all of the staff at Toyota of Murray were very friendly and helpful. They made the process of buying a car enjoyable!! friendly and helpful. They made the process of buying a car enjoyable!! More

They are really friendly and helpful specially they respond very well.they make you easy with paperwork. respond very well.they make you easy with paperwork. More

I just wanted to thank Ginger and the staff working there at Toyota Of Murray Very pleased with the outcome of my 2023 Toyota Corolla car I know from the past the service department is great and the dealersh at Toyota Of Murray Very pleased with the outcome of my 2023 Toyota Corolla car I know from the past the service department is great and the dealership is clean Thanks again More

We leased a RAV4 2022 as well as had Toyota of Murray’s service depart do a complete service on my husbands Tiyita truck, 2006. We couldn’t ask to work with anyone nicer and more accommodating than Brock service depart do a complete service on my husbands Tiyita truck, 2006. We couldn’t ask to work with anyone nicer and more accommodating than Brock Crouch and staff in finance and in the service area. They even provided a car while they worked on my husbands car. We truly appreciate this particular dealer. We live in another town but choose to do business at Toyota of Murray. Al & BLenda Chapman More

I was able to easily walk in and order the car that I wanted, which arrived very quickly. Jason Freeman and the other employees made the process fast and simple. I appreciate all their help. wanted, which arrived very quickly. Jason Freeman and the other employees made the process fast and simple. I appreciate all their help. More

Pleased with entire process considering everything was done through phone conversation and email. The wait seemed long but all worth it in the end. Ginger did an outstanding job keeping me informed during done through phone conversation and email. The wait seemed long but all worth it in the end. Ginger did an outstanding job keeping me informed during build and delivery process. Thanks for making it happen!!! More

I emailed Jason Freeman about a 2022 Rav 4 XSE Hybrid and received an almost immediate response with the build sheet. Communication with him is always excellent. This is the 4th Toyota we have purchased from received an almost immediate response with the build sheet. Communication with him is always excellent. This is the 4th Toyota we have purchased from Toyota of Murray. Jason and Dannie have always been a pleasure to work with. Their service dept is top notch too. More

Russ was such a great sales rep to work with! We were on the hunt for a hybrid highlander, but lived 50 minutes away. He was more than willing to work through emails and phone calls to try and ge We were on the hunt for a hybrid highlander, but lived 50 minutes away. He was more than willing to work through emails and phone calls to try and get an allocation for what we were needing. While it didn't work out for us to end up buying a car from Toyota of Murray now, I truly appreciated Russ's efforts and the entire Murray team for their willingness to work with people during these trying times. Other dealerships in our area wanted to upcharge us $4-5k due to "limited inventory" but Murray was ready and willing to deduct all upcharges simply if we financed and traded in. I highly recommend going the extra mile (or 40 in our case) to get great customer service, honest people, and help support a small town dealership. If I could give them 10 stars, I would. Thank you Russ, and the entire Murray team! More

I have never been a fan of the auto purchase process. I can honestly say this was the best experience I've ever had at any dealership. Jason answered our questions and made the process pretty easy wit I can honestly say this was the best experience I've ever had at any dealership. Jason answered our questions and made the process pretty easy without the stressful back and forth. 5 stars from us! More