Toyota of Murfreesboro

Stay far away from this place.......I was helping my son to locate a new truck and we landed at Toyota of Murfreesboro after a day of phone searching at five local Toyota dealers. What a mistake. I was work to locate a new truck and we landed at Toyota of Murfreesboro after a day of phone searching at five local Toyota dealers. What a mistake. I was working with the Michael, Internet Sales Manager and a Chris, salesman to work the deal. We were asking for a good deal and informed the two that I had another dealer that would sell us a new 2013 Toyota Tacoma Sport with the PY package (navigation and all) for $29,000.00 out the door. They could not match the deal but we liked the "lifetime" warranty they offered at Murfreesboro. The best they could do was $33,700.00 (which included a couple of accessories we wanted) out the door for a 2014 with the PY package. We wanted to be around $ 31,000.00 since it was a 2014 we expected to pay a bit more. They could not make the deal, but said they found a truck on the lot that would work and they were "excited", by the way they had to stop me from driving out of the lot "saying we are there" come back in, park your car here. They showed us the deal and it looked like we had a deal, and told us to sign the offer and lets get it to finance. Come on sign! My son asked, does it have the same options? They looked like a teenager that had been caught in a lie and faked a look at the spec sheet and quickly said no. The manager said they would throw in the first five services with a laugh, and I said that is no offer Toyota offers that anyway for the first two years! They said that is true and both laughed. We said no deal! I got up again and walked out of the front door to cool off since they were going to bait and switch us and appear to offer something that is already included. They continued to work on the numbers and came out with another truck with our options with $33,700.00,same as before and asked if we accepted and we said when are you leaving we would like to talk it over and the sales manger said now and the salesman had already came out and said I'm going to the house, goodbye. I said we are done and good night. The next day my son called Chris the salesman and told them we had the same $29,000 offer at the other dealer and asked them to match it since he wanted the "lifetime" warranty, Chris laughed and said I suggest you buy it from them and hung up. This dealership has been bankrupt twice before and was recently bought and reopened in January 2013. I believe that unless they have a staffing change the same fate will occur and they will be bankrupt again. I suggest everyone steer clear of this place. By the way look at the fine print, the "lifetime" warranty is not worth the paper it is printed on!! More

Had a deal worked out to within $50.00 for two, not one, but two vehicles. They came back with a brand new offer, one that was already higher than before! Will never work with this dealership again, or Toyo but two vehicles. They came back with a brand new offer, one that was already higher than before! Will never work with this dealership again, or Toyota for that matter. If I were the owner of the dealership, the GM and FM would be looking for jobs! Sincerely, David Smith More

This was my first time buying a new car. I was very nervous and did not know really what to expect, all I have ever heard is the terrible experiences some people go through. My experience was far from nervous and did not know really what to expect, all I have ever heard is the terrible experiences some people go through. My experience was far from terrible! I went to several dealers around Murfreesboro, but I was not impressed by how the sales people treated me. I had done my research on a few new cars I was looking at, and I felt like some of the sales people were taking advantage of the fact I was a young single female walking around a car lot. I did not get that feeling at Toyota. I was greeted by a sales associate, Will West. He was very pleasant, knowledgeable, and genuinely kind. Over the next few weeks, every person there I encountered were very kind and answered every question I had. I checked around and searched many sites to make sure all my numbers were right on the car I was selling and my new car I wanted. I was not over charged and I was very well taken care of. I couldn't be happier with my new Corolla! I highly recommend Toyota of Murfreesboro to anyone who enjoys good service and fair treatment. More

As a long-term Toyota owner, I was in the market for a new vehicle. The excellence in Toyota Scion's customer service started before I even entered the dealership. John and Edward spoke with me several ti new vehicle. The excellence in Toyota Scion's customer service started before I even entered the dealership. John and Edward spoke with me several times over the phone regarding my vehicle inquiry. They did an excellent job of suggesting a new vehicle that was exactly what I wanted, as well as being within my budget. The financing option was excellent, and met my specific needs. After purchasing 2 new toyotas from other Toyota dealerships over the years, the high degree of customer service was greatly appreciated. They answered all of my questions during the process, and the prompt follow up after my purchase regarding questions and my satisfaction with the experience was top notch. I would definitely recommend them to anyone who desires quality customer service and a premium vehicle at an affordable price. More

My family purchased three cars from this dealer in the My family purchased three cars from this dealer in the past year. I went to purchase a fourth this time i was trading in a car. I was offered $ 30,00 My family purchased three cars from this dealer in the past year. I went to purchase a fourth this time i was trading in a car. I was offered $ 30,000 for my car from a non Toyota dealer. Toyota of Murfreesboro offered me $ 22,000 they told me Toyota can't discount there cars like other dealers so that was the best they could do. So I decided to take my car to Toyota of Nashville they offered $ 28,500 for my trade and a prius V3 for 1,000 less then the Prius V2.. The sales manager from Toyota of Murfreesboro said bring your car back and lets see if we made a mistake. He started to dance and could not give me a straight answer but would not match the price. So I saved over $ 7,500 by buying from Toyota of Nashville. My question to you is is saving thousands worth a trip to Nashville. I work in the public servicde industry as a paramedic and will tell thousands of people my experience. I used to recomend Toyota of Murfreesboro to everyone I will no longer do this but I will share my negative experience with them! More

On 1-08-13 I called and spoke to John at service dept. and told him we had recently purchased a used 2010 Lexus SUV from some one else and that we only had one actual factory key but that the salesman ha and told him we had recently purchased a used 2010 Lexus SUV from some one else and that we only had one actual factory key but that the salesman had given us another key that did not go to this car and told us we might be able to get it reprogrammed to work in our car. He told me that he had had some success doing this and would try his best. After trying to reprogram he announced that we had to pay them for trying but FAILING and that of course it would not work because it was not a key for that car. In the first place why did he run the test if he knew it would not work? And in the second place why would you charge someone for something you could not fix? He insisted we pay even though they could not accomplish the job and that they could order us a new key and program it for over $350.00 plus what we already paid to NOT have the other one programmed. Clearly Toyota of Murfreesboro has NO INTEGRITY in their service department. I am so thankful I did not buy the car from them. Debbie McQuistion More

A couple of days ago I traded in myustang for a new 2012 Prius C from Toyota of Murfreesboro and I was more than satisfied with my experience and my purchase. Dwayne Pegues was my sales consultant. I had al Prius C from Toyota of Murfreesboro and I was more than satisfied with my experience and my purchase. Dwayne Pegues was my sales consultant. I had already researched what car I wanted prior to going to the dealership and my mind made up on the Prius C. Dwayne was respectful of my decision and didn't try and push me into any other car which I appreciated. Also, I am not a tech savy person and didn't even realize what all of the features meant but Dwayne sat out with me in the car and paired my phone and contacts for me and then showed me all of what my car had to offer and explained how to do everything in a way I could understand. They were very reasonable when it came to my trade in and every member of the staff I came in contact with was helpful and curteous. I highly reccommend them and I LOVE my new Prius C!! More

Do NOT have your vehicle serviced here. I was on a Do NOT have your vehicle serviced here. I was on a road trip and had front differential problems and vibration in the front end. I approached the Do NOT have your vehicle serviced here. I was on a road trip and had front differential problems and vibration in the front end. I approached the service department and told them exactly what I KNEW was wrong. I told them I needed a new differential. Mike, from service, told me that I was in fact wrong. He told me it was NOT the differential but the U joints and CV axles. Two weeks and $1900 dollars later I got the truck... NOTHING WAS FIXED. Mike's explanation: "Must be the differential". A week later, knowing I needed to replace the differential, I called Mike again, provided the VIN number, and asked what ratio differential I needed. With out even looking anything up, Mike said, "4.10 ratio axle". I spent $500 dollars on the differential, spent 6 hours installing it and test drove it and almost blew up the front end! I called Mike back and he said nonchalantly, "Hmm... must be the 3.727 ratio differential". This place will take your money. Costumer respect is non-existent here. More importantly, perhaps, is the fact that these so called "factory certified technicians".... "Toyota experts", if you will, are simply stupid. I don't know how else to phrase it. Their incompetence has cost me over $2300. I understand that mistakes are made, but the most frustrating aspect of it all is that the dealship denies any mistake it's made. They figure if a customer IS or WAS on a road trip that they'll never see them again. Beware. More

A fake smile only goes so far. Clearly did not want to bid for my business. Buying a prius. They only had 2, so would not go lower than their $1000 markup. Went on to bash Beaman, saying they mark up bid for my business. Buying a prius. They only had 2, so would not go lower than their $1000 markup. Went on to bash Beaman, saying they mark up more. Fed me misinformation on the CARS Cash allowance rebate system. Said only full coverage insurance is eligible. Called Beaman in Nashville, offered me a little lower price. Working with me on the CARS ($4500) . finally I am getting what I want. More

I bought a new 2005 Prius from Neill-Sandler and have nothing but pleasant experiences. They explain everything carefully and are willing to accommodate my schedule. Their service is priced fairly and I' nothing but pleasant experiences. They explain everything carefully and are willing to accommodate my schedule. Their service is priced fairly and I've never had any problems in the two years I've been dealing with them. My only disappointment is that my previous dealership (Ford) gave me an excellent detailed summary of the condition of my car including tire wear. I wish this dealership would do the same. More