Toyota of Murfreesboro

Great Service Recommended some note worthy services since I was moving across country. Jasmine was very helpful and courteous. Would recommend servicing your Toyota Recommended some note worthy services since I was moving across country. Jasmine was very helpful and courteous. Would recommend servicing your Toyota vehicle here again. More

Misrepresentation, changing the deal, and threats. Recently my daughter asked my assistance in purchasing a new car for her. She looked forward to an enjoyable experience selecting and purchasing a ne Recently my daughter asked my assistance in purchasing a new car for her. She looked forward to an enjoyable experience selecting and purchasing a new car for the first time. It turned out to be the opposite. We initially contacted several Toyota dealers in the area and were told that the car she wanted would be hard to find and would take a few weeks at best. When checking the website of Toyota of Murfreesboro, one was listed on their website as on their lot. I called a salesman who confirmed it was there and we began making a deal. Later that same day I was notified that that car was not actually there, but they could get one in a few days at the same price we agreed upon. Even after I questioned how they could get one when other dealerships indicated they could not, I was assured they could. We agreed and then began to wait for the car to arrive. And waited. And waited. Over the next four to five weeks we were advised repeatedly that the car would arrive any day. Many phone contacts took place and we were assured it was only going to be a few days. Finally, on a Saturday, we were advised the car had arrived at a sister dealership and they would get it to us on Monday or Tuesday. My daughter signed the paperwork that same day and made a $2000 payment on the car. And waited. And waited. Based upon the assurance that the car was on the lot of another dealer only a short distance away and would be brought to Toyota of Murfreesboro in one or two days, my daughter sold her car to a friend who needed it. She could do without a car for a couple of days. We were then told that the car had not actually been delivered but was still in transit, but “would only be a few more days”. After another two weeks of many calls and complaints, the dealership agreed to loan my daughter a car until the one promised came in. I felt it was the least they could do. After still another two weeks, we were notified that the car was not going to be delivered to the dealership and had actually been cancelled by Toyota. Throughout this two and a half month period we were promised many times that they could provide the car in only a few days. My daughter was pulling her hair out by this time and was in tears due to this most difficult experience. We felt we were mislead on multiple occasions. The dealership indicated they would continue to try to find a car meeting her specifications and that there was one possibility. After another week, they did finally locate one and retrieved it. Finally, the frustration was nearing an end. We thought. On the morning we were to go pick up the car and return the loaner, we received a call from the salesman indicating that he would deliver it to my daughter that morning so they would not have to wait till she was off work that evening to trade cars. The salesman stated they had sold the loaner car she was driving, (apparently sight unseen) and needed it earlier. Even though it was difficult for my daughter to take time from her work duties as a physical therapist, she agreed to accommodate them. This was arranged and I confirmed that the numbers on the paperwork had not changed. About an hour later, I received a call from a manager indicating they could not honor those numbers because the long delay in delivering the car had resulted in the interest rate from Toyota going up. I reminded them that my daughter signed the papers (with stated interest rate) based upon their assurances , even selling her car, and that she should not have to pay more because they could not honor their promises. My suggestion was for them to discount the car a little more to compensate for the increased rate. An hour after that, I received a call from a person who identified himself as the dealership owner. He had also identified himself on a previous visit to the showroom as the owner but I was told by an office manager that he was actually the dealership manager. Who knows? His name was Andy Obeissy. Andy indicated that they were already taking a loss on the vehicle and that my daughter would have to pay more to get the vehicle. I asked him how much more would it be and he gave me an amount. I talked to my daughter who was very unhappy at this point but was considering paying a little extra to just get it over with. When I returned Andy’s call to further discuss it with him, he indicated that the amount he had previously indicated was not correct and that it was even more. He indicated that if my daughter did not pay the extra, then he would just cancel the deal and he would come get the loaner back. Of course, that would leave her having invested over two months of energy, frustration, and emotional distress and still have no car to drive. My daughter was in tears. Further discussion with Andy resulted in him becoming belligerent and screaming over the phone. I asked him to calm down so we could discuss this rationally and try to work out something satisfactory to both. I even suggested that we split the difference in the increased cost and he refused, yelling that he was already losing money on the deal. He said he would just come pick up the loaner. I reminded him that the loaner car was provided “until her car was delivered”. He became louder and threatening. He yelled that he would call the police and report the car as stolen, even though it was not true. In desperation, my daughter finally agreed to pay the extra amount just to bring the ordeal to a close. Finally finished. Or was it? Fast forward a month. Temporary tags had been provided by the dealership as agreed. They were to apply for a license tag and send it to my daughter. A few days before the temporary tag was to expire, the dealership was contacted and they acknowledged that they had not sent the tags but would do so. A few days later they did show up. However, they were for a different county, which is not acceptable in Tennessee. A call to the dealership pointing out the problem resulted in my daughter being told that she would have to go to her local county office and pay for tags in her county. Even though tags were a part of the original deal, my daughter will now have to pay for them in order to be legal. The dealership was unwilling to assist with this in any way. They only stated that “that was the way they did it”. Subsequently, I decided to read some reviews and found that our experience was not all that unusual. I wish I had checked the reviews before considering buying a car from them. I have purchased many new cars from many dealerships, both in Tenn. and in other states. Never have I been treated so disrespectfully. I will never consider purchasing another car from Toyota of Murfreesboro nor consider going there for any service. I do not see how a dealership can stay in business with this type of performance and treatment of customers. I can only describe our experience as filled with misrepresentation and verbal accosting. I suggest anyone considering dealing with this dealership do so with their eyes open. I feel like I failed my daughter in trying to help her have an enjoyable experience purchasing her first new car. Embarrassed dad. More

I made a deal on Sat. Jan 12, 2014. Not with the sales guy, but with Andy, the owner. 4 days later Finance had me come back in. They got my rate wrong making my payment go above what I wanted and I can't guy, but with Andy, the owner. 4 days later Finance had me come back in. They got my rate wrong making my payment go above what I wanted and I can't back out of the deal because I've already paid $200 having the windows tinted. 3 weeks later the sales guy calls to tell me that they dropped the ball and on paper, had sold me the wrong car. My wife and I went in again to sign all the new paperwork. 2 days later the finance guy calls to say he dropped the ball and dated all the new paperwork wrong. Again we had to drive to the dealership to sign all the paperwork again and at this time is when I'm supposed to talk to GSM about getting some wheels I'd asked for to compensate for all our trouble. Just before we go to meet her she sent me an email stating that she'd spoken to Mr. Obeissy and he wanted to speak to me personally about the situation when he came back to town the following Monday. We went in, signed the papers for the final time and never heard from Andy Obeissy. He won't return phone calls and it occurred to me that the only time we ever saw Andy was when he was trying to sell us. I don't know much about the sales industry but I do know, misleading people is not good for future business. More

Stay far away from this place.......I was helping my son to locate a new truck and we landed at Toyota of Murfreesboro after a day of phone searching at five local Toyota dealers. What a mistake. I was work to locate a new truck and we landed at Toyota of Murfreesboro after a day of phone searching at five local Toyota dealers. What a mistake. I was working with the Michael, Internet Sales Manager and a Chris, salesman to work the deal. We were asking for a good deal and informed the two that I had another dealer that would sell us a new 2013 Toyota Tacoma Sport with the PY package (navigation and all) for $29,000.00 out the door. They could not match the deal but we liked the "lifetime" warranty they offered at Murfreesboro. The best they could do was $33,700.00 (which included a couple of accessories we wanted) out the door for a 2014 with the PY package. We wanted to be around $ 31,000.00 since it was a 2014 we expected to pay a bit more. They could not make the deal, but said they found a truck on the lot that would work and they were "excited", by the way they had to stop me from driving out of the lot "saying we are there" come back in, park your car here. They showed us the deal and it looked like we had a deal, and told us to sign the offer and lets get it to finance. Come on sign! My son asked, does it have the same options? They looked like a teenager that had been caught in a lie and faked a look at the spec sheet and quickly said no. The manager said they would throw in the first five services with a laugh, and I said that is no offer Toyota offers that anyway for the first two years! They said that is true and both laughed. We said no deal! I got up again and walked out of the front door to cool off since they were going to bait and switch us and appear to offer something that is already included. They continued to work on the numbers and came out with another truck with our options with $33,700.00,same as before and asked if we accepted and we said when are you leaving we would like to talk it over and the sales manger said now and the salesman had already came out and said I'm going to the house, goodbye. I said we are done and good night. The next day my son called Chris the salesman and told them we had the same $29,000 offer at the other dealer and asked them to match it since he wanted the "lifetime" warranty, Chris laughed and said I suggest you buy it from them and hung up. This dealership has been bankrupt twice before and was recently bought and reopened in January 2013. I believe that unless they have a staffing change the same fate will occur and they will be bankrupt again. I suggest everyone steer clear of this place. By the way look at the fine print, the "lifetime" warranty is not worth the paper it is printed on!! More

Had a deal worked out to within $50.00 for two, not one, but two vehicles. They came back with a brand new offer, one that was already higher than before! Will never work with this dealership again, or Toyo but two vehicles. They came back with a brand new offer, one that was already higher than before! Will never work with this dealership again, or Toyota for that matter. If I were the owner of the dealership, the GM and FM would be looking for jobs! Sincerely, David Smith More

This was my first time buying a new car. I was very nervous and did not know really what to expect, all I have ever heard is the terrible experiences some people go through. My experience was far from nervous and did not know really what to expect, all I have ever heard is the terrible experiences some people go through. My experience was far from terrible! I went to several dealers around Murfreesboro, but I was not impressed by how the sales people treated me. I had done my research on a few new cars I was looking at, and I felt like some of the sales people were taking advantage of the fact I was a young single female walking around a car lot. I did not get that feeling at Toyota. I was greeted by a sales associate, Will West. He was very pleasant, knowledgeable, and genuinely kind. Over the next few weeks, every person there I encountered were very kind and answered every question I had. I checked around and searched many sites to make sure all my numbers were right on the car I was selling and my new car I wanted. I was not over charged and I was very well taken care of. I couldn't be happier with my new Corolla! I highly recommend Toyota of Murfreesboro to anyone who enjoys good service and fair treatment. More

As a long-term Toyota owner, I was in the market for a new vehicle. The excellence in Toyota Scion's customer service started before I even entered the dealership. John and Edward spoke with me several ti new vehicle. The excellence in Toyota Scion's customer service started before I even entered the dealership. John and Edward spoke with me several times over the phone regarding my vehicle inquiry. They did an excellent job of suggesting a new vehicle that was exactly what I wanted, as well as being within my budget. The financing option was excellent, and met my specific needs. After purchasing 2 new toyotas from other Toyota dealerships over the years, the high degree of customer service was greatly appreciated. They answered all of my questions during the process, and the prompt follow up after my purchase regarding questions and my satisfaction with the experience was top notch. I would definitely recommend them to anyone who desires quality customer service and a premium vehicle at an affordable price. More

My family purchased three cars from this dealer in the My family purchased three cars from this dealer in the past year. I went to purchase a fourth this time i was trading in a car. I was offered $ 30,00 My family purchased three cars from this dealer in the past year. I went to purchase a fourth this time i was trading in a car. I was offered $ 30,000 for my car from a non Toyota dealer. Toyota of Murfreesboro offered me $ 22,000 they told me Toyota can't discount there cars like other dealers so that was the best they could do. So I decided to take my car to Toyota of Nashville they offered $ 28,500 for my trade and a prius V3 for 1,000 less then the Prius V2.. The sales manager from Toyota of Murfreesboro said bring your car back and lets see if we made a mistake. He started to dance and could not give me a straight answer but would not match the price. So I saved over $ 7,500 by buying from Toyota of Nashville. My question to you is is saving thousands worth a trip to Nashville. I work in the public servicde industry as a paramedic and will tell thousands of people my experience. I used to recomend Toyota of Murfreesboro to everyone I will no longer do this but I will share my negative experience with them! More

On 1-08-13 I called and spoke to John at service dept. and told him we had recently purchased a used 2010 Lexus SUV from some one else and that we only had one actual factory key but that the salesman ha and told him we had recently purchased a used 2010 Lexus SUV from some one else and that we only had one actual factory key but that the salesman had given us another key that did not go to this car and told us we might be able to get it reprogrammed to work in our car. He told me that he had had some success doing this and would try his best. After trying to reprogram he announced that we had to pay them for trying but FAILING and that of course it would not work because it was not a key for that car. In the first place why did he run the test if he knew it would not work? And in the second place why would you charge someone for something you could not fix? He insisted we pay even though they could not accomplish the job and that they could order us a new key and program it for over $350.00 plus what we already paid to NOT have the other one programmed. Clearly Toyota of Murfreesboro has NO INTEGRITY in their service department. I am so thankful I did not buy the car from them. Debbie McQuistion More

A couple of days ago I traded in myustang for a new 2012 Prius C from Toyota of Murfreesboro and I was more than satisfied with my experience and my purchase. Dwayne Pegues was my sales consultant. I had al Prius C from Toyota of Murfreesboro and I was more than satisfied with my experience and my purchase. Dwayne Pegues was my sales consultant. I had already researched what car I wanted prior to going to the dealership and my mind made up on the Prius C. Dwayne was respectful of my decision and didn't try and push me into any other car which I appreciated. Also, I am not a tech savy person and didn't even realize what all of the features meant but Dwayne sat out with me in the car and paired my phone and contacts for me and then showed me all of what my car had to offer and explained how to do everything in a way I could understand. They were very reasonable when it came to my trade in and every member of the staff I came in contact with was helpful and curteous. I highly reccommend them and I LOVE my new Prius C!! More