Toyota of Murfreesboro

Muffins and TV We have a 2013 Prius and a 2006 Avalon and have had them serviced at the old location in Murfreesboro on South Church Street many times.. The new fac We have a 2013 Prius and a 2006 Avalon and have had them serviced at the old location in Murfreesboro on South Church Street many times.. The new facility is very nice, however; I was very surprised that the muffins, etc. are not longer provided at no charge to customers waiting for their car to be serviced, now a "waiting treat" must be paid for by the customer and the TV in the waiting area is beautiful but it would be better had someone thought about it's placement, you can't see the picture because all the widows reflect off the screen. All the associates were very nice, as always. I'll be going back to have a replacement part put in my Prius, hopefully; I'll get a "free" muffin while waiting :-) It's the little things that make life pleasant.... More

Great Service They took care of my 2014 Rav 4 with no hassle at all. I appreciate the service greatly and would recommend this dealership to anyone looking for a n They took care of my 2014 Rav 4 with no hassle at all. I appreciate the service greatly and would recommend this dealership to anyone looking for a new vehicle. More

Very accommodating I was running late and they were very nice and accommodating. The new facility is great and so were the staff!! Great vibe and work environment I was running late and they were very nice and accommodating. The new facility is great and so were the staff!! Great vibe and work environment More

Great Experience Everyone was really nice to work with. We found exactly what we were looking for, thanks to a great salesman. Make sure and ask for Tyler when you go Everyone was really nice to work with. We found exactly what we were looking for, thanks to a great salesman. Make sure and ask for Tyler when you go in. We will definately be a return customer! More

Very pleased with service I've been taking my Highlander here for service since I bought it with 15,000 miles on it in 2007 from another dealer. It now has 215,000 miles and lo I've been taking my Highlander here for service since I bought it with 15,000 miles on it in 2007 from another dealer. It now has 215,000 miles and looks and runs great. I've had nothing but good experiences with the service department. Sure, I've had unforeseen repairs but I appreciated their inspections and bringing things to my attention BEFORE they turned into bigger problems or left me at the side of the road. More

they were to lazy to put window latches on I will never take my Toyota too them to get worked on . They didnt want too take time to fix window latches. Van service manager is in wrong position I will never take my Toyota too them to get worked on . They didnt want too take time to fix window latches. Van service manager is in wrong position. Very lazy More

Do not trust the service department! On multiple occasions I have taken my car to get it's oil changed at this location. Each time the service advisers are pushy and find something diffe On multiple occasions I have taken my car to get it's oil changed at this location. Each time the service advisers are pushy and find something different wrong (second opinions have proved otherwise). Multiple times they have stated to "listen to a trained professional" not your husband. This dealership's service department is in it for the money and uses high pressure tactics to scare you into extra service. More

Great Service Recommended some note worthy services since I was moving across country. Jasmine was very helpful and courteous. Would recommend servicing your Toyota Recommended some note worthy services since I was moving across country. Jasmine was very helpful and courteous. Would recommend servicing your Toyota vehicle here again. More

Misrepresentation, changing the deal, and threats. Recently my daughter asked my assistance in purchasing a new car for her. She looked forward to an enjoyable experience selecting and purchasing a ne Recently my daughter asked my assistance in purchasing a new car for her. She looked forward to an enjoyable experience selecting and purchasing a new car for the first time. It turned out to be the opposite. We initially contacted several Toyota dealers in the area and were told that the car she wanted would be hard to find and would take a few weeks at best. When checking the website of Toyota of Murfreesboro, one was listed on their website as on their lot. I called a salesman who confirmed it was there and we began making a deal. Later that same day I was notified that that car was not actually there, but they could get one in a few days at the same price we agreed upon. Even after I questioned how they could get one when other dealerships indicated they could not, I was assured they could. We agreed and then began to wait for the car to arrive. And waited. And waited. Over the next four to five weeks we were advised repeatedly that the car would arrive any day. Many phone contacts took place and we were assured it was only going to be a few days. Finally, on a Saturday, we were advised the car had arrived at a sister dealership and they would get it to us on Monday or Tuesday. My daughter signed the paperwork that same day and made a $2000 payment on the car. And waited. And waited. Based upon the assurance that the car was on the lot of another dealer only a short distance away and would be brought to Toyota of Murfreesboro in one or two days, my daughter sold her car to a friend who needed it. She could do without a car for a couple of days. We were then told that the car had not actually been delivered but was still in transit, but “would only be a few more days”. After another two weeks of many calls and complaints, the dealership agreed to loan my daughter a car until the one promised came in. I felt it was the least they could do. After still another two weeks, we were notified that the car was not going to be delivered to the dealership and had actually been cancelled by Toyota. Throughout this two and a half month period we were promised many times that they could provide the car in only a few days. My daughter was pulling her hair out by this time and was in tears due to this most difficult experience. We felt we were mislead on multiple occasions. The dealership indicated they would continue to try to find a car meeting her specifications and that there was one possibility. After another week, they did finally locate one and retrieved it. Finally, the frustration was nearing an end. We thought. On the morning we were to go pick up the car and return the loaner, we received a call from the salesman indicating that he would deliver it to my daughter that morning so they would not have to wait till she was off work that evening to trade cars. The salesman stated they had sold the loaner car she was driving, (apparently sight unseen) and needed it earlier. Even though it was difficult for my daughter to take time from her work duties as a physical therapist, she agreed to accommodate them. This was arranged and I confirmed that the numbers on the paperwork had not changed. About an hour later, I received a call from a manager indicating they could not honor those numbers because the long delay in delivering the car had resulted in the interest rate from Toyota going up. I reminded them that my daughter signed the papers (with stated interest rate) based upon their assurances , even selling her car, and that she should not have to pay more because they could not honor their promises. My suggestion was for them to discount the car a little more to compensate for the increased rate. An hour after that, I received a call from a person who identified himself as the dealership owner. He had also identified himself on a previous visit to the showroom as the owner but I was told by an office manager that he was actually the dealership manager. Who knows? His name was Andy Obeissy. Andy indicated that they were already taking a loss on the vehicle and that my daughter would have to pay more to get the vehicle. I asked him how much more would it be and he gave me an amount. I talked to my daughter who was very unhappy at this point but was considering paying a little extra to just get it over with. When I returned Andy’s call to further discuss it with him, he indicated that the amount he had previously indicated was not correct and that it was even more. He indicated that if my daughter did not pay the extra, then he would just cancel the deal and he would come get the loaner back. Of course, that would leave her having invested over two months of energy, frustration, and emotional distress and still have no car to drive. My daughter was in tears. Further discussion with Andy resulted in him becoming belligerent and screaming over the phone. I asked him to calm down so we could discuss this rationally and try to work out something satisfactory to both. I even suggested that we split the difference in the increased cost and he refused, yelling that he was already losing money on the deal. He said he would just come pick up the loaner. I reminded him that the loaner car was provided “until her car was delivered”. He became louder and threatening. He yelled that he would call the police and report the car as stolen, even though it was not true. In desperation, my daughter finally agreed to pay the extra amount just to bring the ordeal to a close. Finally finished. Or was it? Fast forward a month. Temporary tags had been provided by the dealership as agreed. They were to apply for a license tag and send it to my daughter. A few days before the temporary tag was to expire, the dealership was contacted and they acknowledged that they had not sent the tags but would do so. A few days later they did show up. However, they were for a different county, which is not acceptable in Tennessee. A call to the dealership pointing out the problem resulted in my daughter being told that she would have to go to her local county office and pay for tags in her county. Even though tags were a part of the original deal, my daughter will now have to pay for them in order to be legal. The dealership was unwilling to assist with this in any way. They only stated that “that was the way they did it”. Subsequently, I decided to read some reviews and found that our experience was not all that unusual. I wish I had checked the reviews before considering buying a car from them. I have purchased many new cars from many dealerships, both in Tenn. and in other states. Never have I been treated so disrespectfully. I will never consider purchasing another car from Toyota of Murfreesboro nor consider going there for any service. I do not see how a dealership can stay in business with this type of performance and treatment of customers. I can only describe our experience as filled with misrepresentation and verbal accosting. I suggest anyone considering dealing with this dealership do so with their eyes open. I feel like I failed my daughter in trying to help her have an enjoyable experience purchasing her first new car. Embarrassed dad. More

I made a deal on Sat. Jan 12, 2014. Not with the sales guy, but with Andy, the owner. 4 days later Finance had me come back in. They got my rate wrong making my payment go above what I wanted and I can't guy, but with Andy, the owner. 4 days later Finance had me come back in. They got my rate wrong making my payment go above what I wanted and I can't back out of the deal because I've already paid $200 having the windows tinted. 3 weeks later the sales guy calls to tell me that they dropped the ball and on paper, had sold me the wrong car. My wife and I went in again to sign all the new paperwork. 2 days later the finance guy calls to say he dropped the ball and dated all the new paperwork wrong. Again we had to drive to the dealership to sign all the paperwork again and at this time is when I'm supposed to talk to GSM about getting some wheels I'd asked for to compensate for all our trouble. Just before we go to meet her she sent me an email stating that she'd spoken to Mr. Obeissy and he wanted to speak to me personally about the situation when he came back to town the following Monday. We went in, signed the papers for the final time and never heard from Andy Obeissy. He won't return phone calls and it occurred to me that the only time we ever saw Andy was when he was trying to sell us. I don't know much about the sales industry but I do know, misleading people is not good for future business. More