Toyota of Murfreesboro

Toyota of Murfreesboro does not sell certified pre owned cars. When I questioned this I was told by GM we inspect them but that doesn’t mean we fix them. I assumed I was dealing with a reputable business th cars. When I questioned this I was told by GM we inspect them but that doesn’t mean we fix them. I assumed I was dealing with a reputable business that I could trust, afterall the brand Toyota is stamped on it. There are some shady car dealerships out there but I never imagined a toyota dealership would do business in this manner especially Toyota of Murfreesboro whom I’ve been a loyal customer and purchased from before. From my experience, they are deceitful and have subpar business practices to say the least. The vehicle has been repaired now by Toyota of Murfreesboro.Which is greatly appreciated but not rectified, I paid above market value for what I was led to believe a certified pre owned vehicle not a damaged one. Their business practices need to be addressed. I have a screenshot with this exact wording which has been since deleted from their website. 2021 Toyota Highlander XSE 5TDJZRBHXMS140755 2021 Toyota Highlander XSE CARFAX One-Owner. Clean CARFAX. This vehicle has passed a thorough 160 Point Inspection conducted by our Factory Trained Technicians. Certified pre owned cars pass this inspection which leads you to believe thats what you are purchasing. Add to that the sales people lead you to believe it also by using carfax reports and stating it has no prior wrecks. They lost my trust and my business. I will not do business with this place again nor recommend it. In fact, I will tell everyone who will listen about my horrible experiences with Toyota of Murfreesboro. More

Needless to say, Toyota of Murfreesboro has lost any of my future business. I purchased a 2019 Toyota Camry in late June of 2022 with 18,361 miles on the odometer. Shortly afterward I notice the air condit my future business. I purchased a 2019 Toyota Camry in late June of 2022 with 18,361 miles on the odometer. Shortly afterward I notice the air conditioning and breaks needed servicing. I scheduled an appointment at my first convince in September 2022 as these were just uncomfortable inconveniences and not major mechanical issues. This vehicle was purchased with extended warranties, maintenance plans, and certified inspections. I was told that the rotors would need to be machined and full air conditioning diagnostic perfored at my expense. It's appalling when you pay over $36,000 and within the first few months have over $600 in repairs needed to be performed. Shouldn't these items have been addressed at time of inspection? And if missed shouldn't the dealer have made the necessary repairs at no expense? Due to my hectic schedule, it did take me longer than I intended to address and communicate my grievances but still. I called the dealership manager to rectify this situation and when speaking with her, extremely rude and called me Ma'am multiple times throughout our conversation. I would not recommend anyone else do business with this dealership ever!!! I will be taking my vehicle elsewhere for future matanice as they certainly ignored significant issues at inspection. While pertaining this review I realized that there are others with similar experiences too. You can't trust the maintenance department either, hard lesson but you've been warned.  More

I recently purchased a used vehicle here and was pleasantly surprised with my experience. My salesperson was Clayton and he went out of his way to make sure I was happy with the car pleasantly surprised with my experience. My salesperson was Clayton and he went out of his way to make sure I was happy with the car More

Our salesman was Matt Breaux and he was awesome. He went above and beyond to make sure that all of our needs were met for the vehicle we wanted. Go see him for a great vehicle buying experience. He went above and beyond to make sure that all of our needs were met for the vehicle we wanted. Go see him for a great vehicle buying experience. More

"Z" was our salesperson, he was great and also his MANGER was great, he worked to find us the best deal .We will have to come back later to finish this review. Waiting for Tires to get Nitro filled. They whe was great, he worked to find us the best deal .We will have to come back later to finish this review. Waiting for Tires to get Nitro filled. They where awesome with getting us in the 2019 Toyota Highland. More

Would like to give a shout out to my salesman Lee Wilson he was amazing!!! Thank you for making me feel comfortable you have no idea how much that I appreciated that. I actually enjoyed my experience buying he was amazing!!! Thank you for making me feel comfortable you have no idea how much that I appreciated that. I actually enjoyed my experience buying a car all to Mr.Wilson so if you are in need of a vehicle you need to go see Lee Wilson at Murfreesboro Toyota..Melissa More

Extremely pleased with availability of vehicle we wanted, professionalism of staff and expediency in which purchased was handled! Both salesman and office staff were nice to deal with and are an asset to yo professionalism of staff and expediency in which purchased was handled! Both salesman and office staff were nice to deal with and are an asset to your dealership. More

I took my Toyota Venza in to get the seat looked at. The seat works but there’s a small piece of plastic sticking out. They said they couldn’t put the piece back in and quoted a price of $1000. I get t The seat works but there’s a small piece of plastic sticking out. They said they couldn’t put the piece back in and quoted a price of $1000. I get there and it’s 2,100 basically I had to pay a diagnosis $181.00 for nothing. Very disappointed in the service. More

Great service. Organized and would highly recommend, Made an appointment and I was there for one hour. Organized and would highly recommend, Made an appointment and I was there for one hour. More

My appointment was 9:30am and I left after 3pm. ..Had to wait 5hrs+ to get my brakes done. ..Had to wait 5hrs+ to get my brakes done. More