Toyota of Murfreesboro

Horrible Service Department I was having an issue with the radio retaining the bass/midrange/treble levels. I took my Highlander in to have them look at it in March. From there i I was having an issue with the radio retaining the bass/midrange/treble levels. I took my Highlander in to have them look at it in March. From there it was almost every week for them to try something else. They kept my car for a solid week twice. They also kept it for two weekends. I showed them where I contacted the manufacturer of JBL and he emailed me saying it was a known problem and JBL set up an exchange program to correct this issue with the bad amplifier. They refused to contact him or JBL and said we would need to wait another month or two for their regional service rep to come in town. So after waiting all this time, my warranty company told me to take it to another dealership. I went in there and had the amplifier replaced after inspection. It was a total of 3 hours. Here I had wasted months with Toyota of Murfreesboro. I had called the service manager 20 times and left messages every time because he was too busy to talk to me. I still have not heard a single word from him. I sent him emails and never received a reply. The only time I could get any response was when I filed a complaint with the BBB. I will never use the again! More

Easy to work with salesman. Kindness and courtesy go a long. Salesman courteous and respectful. Answered all my questions. Easy to work with. Would recommend Toyota of Murfreesbiro to anyone wanting to purchase Salesman courteous and respectful. Answered all my questions. Easy to work with. Would recommend Toyota of Murfreesbiro to anyone wanting to purchase a vehicle or needing maintance service. More

Great Service Experience My service experience at Toyota of Murfreesboro was great. I will gladly recommend Toyota if Murfreesboro as a great place to have your Toyota service My service experience at Toyota of Murfreesboro was great. I will gladly recommend Toyota if Murfreesboro as a great place to have your Toyota serviced. Thank you Toyota of Murfreesboro... More

SHADY Never do business here . Dishonest amd never do what they agree on paper. Shady shady shady. Very rude and never listen or adhear to.professional stan Never do business here . Dishonest amd never do what they agree on paper. Shady shady shady. Very rude and never listen or adhear to.professional standards. More

One Month of Run Around I bought a car there a month ago, but a front headlight was out. They told me to bring it in (a few days later), and they'd take care of it. I did. It I bought a car there a month ago, but a front headlight was out. They told me to bring it in (a few days later), and they'd take care of it. I did. It was very quick (15 minutes), and they told me the headlight was good, it just needed to be tightened down, and they apologized I had to make the drive. Later that evening, the headlight was out (again). I called about it, they said to bring it in, and that they would replace light assembly. I did later that week. They spent an hour with it - told me, to my face, they had the right part on the way and that I'd be out soon. An hour and 45 minutes later (almost 3 hours at this point), they said that they did not have the right part, and they would have to order it. They said they would call me when it came in. 3 more weeks later and multiple calls, and I'm getting the run around. Services transfers me to sales, who transfers me to used sales, who transfers me to service, who transfers me to parts, who goes to a voicemail box that "is full, and cannot accept new messages. Good bye." For just dropping over $30,000 there, this customer service is terrible. More

I took my Highlander in for a routine check. I was met at my car immediately on entering the service doors. Heath was friendly, professional and so personable. Put me at ease immediately. The wai I was met at my car immediately on entering the service doors. Heath was friendly, professional and so personable. Put me at ease immediately. The waiting area is clean and inviting. Service was completed promptly and Heath got me checked out and back in my car in no time at all. I highly recommend the service department! More

Good Time! My mother was ill and I did not want to bring the car in but it turned into a good trip. Everyone was nice and I enjoyed the trip. This was a My mother was ill and I did not want to bring the car in but it turned into a good trip. Everyone was nice and I enjoyed the trip. This was a regular service call More

Another exceptional experience My second time to purchase a truck at Toyota of Murfreesboro. Another great experience. I was greeted immediately. Was showed exactly what i was looki My second time to purchase a truck at Toyota of Murfreesboro. Another great experience. I was greeted immediately. Was showed exactly what i was looking for. I know i made it hard on sales team but they stuck with me until i was completely satisfied. Would and have recommended to everyone i know. Its truly a great experience dealing with them. Each time i walked out feeling i was making new friends. More

Freaking awesome service department I love the guys in the service department. They are always so helpful and honest. They care about you saving money and they never pressure you into an I love the guys in the service department. They are always so helpful and honest. They care about you saving money and they never pressure you into anything. They are the best at customer service. This is especially great because we as women sometimes worry about being taken advantage of. I can assure you that probably will never happen at Toyota of Murfreesboro!! More

Second vehicle from this dealer Great reception, brand new accommodations, efficiency in sales and service. Fair trade in, comfortable surrounding while waiting , food available and Great reception, brand new accommodations, efficiency in sales and service. Fair trade in, comfortable surrounding while waiting , food available and pleasant environment, courtesy by all employees More