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Toyota of Murfreesboro
Murfreesboro, TN
319 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 319 reviews
May 05, 2018
Very pleased! Jasmine did a wonderful job helping me with my car and service!! Very pleased and Jasmine is very professional. He should be rewarded for being such a Jasmine did a wonderful job helping me with my car and service!! Very pleased and Jasmine is very professional. He should be rewarded for being such a wonderful Service person. Very pleased! More
by Dawn
Employees Worked With
Jasmine
April 29, 2018
Great staff. Honest and Friendly. They explained what was needed at a fair price. Everyone greeted me as I walked around their dealership. Their customer lounge wa Honest and Friendly. They explained what was needed at a fair price. Everyone greeted me as I walked around their dealership. Their customer lounge was nice and comfortable. It's a Great place to do business. More
by Bummed
Employees Worked With
Tosh
April 27, 2018
Great Service Experience I recently purchased a new HIghlander Hybrid from Toyota of Murfreesboro and it’s time for my 5K service. I made an early appointment for the followin I recently purchased a new HIghlander Hybrid from Toyota of Murfreesboro and it’s time for my 5K service. I made an early appointment for the following morning. Drake greeted with a smiling face and I received a free coffee from the cafe’. Drake brought my vehicle out front and went over in detail what was performed in service. I was impressed with how quickly the work was performed. 5 Stars to Drake and Toyota of Murfreesboro! More
by Vinnie7
Employees Worked With
Drake
April 27, 2018
Honest and efficient I bought my car here and have continued to love them and their service/maintenance ever since! Thank you for being trustworthy. Oil change= oil change I bought my car here and have continued to love them and their service/maintenance ever since! Thank you for being trustworthy. Oil change= oil change. Nothing more! More
by Megs
Employees Worked With
Casey
April 18, 2018
Great service Had a good experience and was pleased with the salesman. They were very professional and answered all of my questions and were easy to deal with. Had a good experience and was pleased with the salesman. They were very professional and answered all of my questions and were easy to deal with. More
by Cub123
Employees Worked With
Ty Ford, Tosh Gilbert, Joel C. Jack
March 29, 2018
Paul and Toyota took care of me I was having trouble with my doors and they had been fixed the year before, was having the problem a couple weeks before I could get my car to the Toy I was having trouble with my doors and they had been fixed the year before, was having the problem a couple weeks before I could get my car to the Toyota Shop unfortunately my warranty had expired the week before I got my car in. I was pretty upset when Paul Smith told me that unfortunately it would not be covered. My service guy Paul talked to his manger to see if they could take care of it since it was less than a week that my warranty had expired but was told no that was the policy. Paul was very sweet and I felt that he really cared about my problem but was just unable to help. I decided to email Toyota directly to let them know I was upset about this issue. Toyota called me back the next day to talk about my concerns, after I spoke with them, they called me the next day to tell me they were going to take care of my door locks and I could not be more satisfied with the quick response from Toyota and them doing the right thing by fixing my car. Paul called me that day to set up an appointment to get my car back in to get fixed, I felt like he was excited that Toyota was going to fix my car. Paul and Toyota turned this into a great experience. I appreciate this problem being taking care of so quick. Paul was great and I will be back! More
by Tmoore1
Employees Worked With
Paul Smith
March 28, 2018
Great dealer to communicate with Matt and Cris were very quick in getting me the information and price on an online vehicle I saw at the website, They were fast in answering any and a Matt and Cris were very quick in getting me the information and price on an online vehicle I saw at the website, They were fast in answering any and all of our questions, Would recommend them to anyone looking online for a great price and excellent service More
by RollaGuy
Employees Worked With
Cris and Matt
March 20, 2018
Horrible Several misleading statements by the salesman. First was the fact the description of the car on the website stated they could add navigation to any n Several misleading statements by the salesman. First was the fact the description of the car on the website stated they could add navigation to any new Toyota. When we ask the salesman, he said "yeah, no problem". Later he explained that he could only install the navigation by removing the back up camera. When we didn't want to do that, he said it would matter because all new Toyotas could download the entune app and you could use navigation that way. After the sell we tried downloading entune only to find out that the Prius 2 was not capable of doing that. When I called to complain about the misleading statement from the salesman, they simply wanted us to come in and trade up to a Prius 3....of course because its more expensive. Second, the salesman talked to us about Perma Plate. His statement was that it covered anything and everything inside and out....including the swirl marks that tend to show on black vehicles. Turns out....that is not true. Its obvious that either the salesman knows nothing about the vehicles he is selling or he simply says what you want to hear whether its true or not. When we talked to management about the lies, they take up for the salesman by saying "well, I wasn't part of the conversation with you and the salesman". Really? I'm the customer. I'm complaining and no one and I mean no one will take up for me and say "we apologize sir, what can we do to make this right". Its unbelievable. Horrible sales department. All I can say. Horrible. Definetly would not recommend. More
by Patrick Keene
Employees Worked With
Don't know their names
March 13, 2018
Great Car Buying Experience We worked with Will Duncan to buy a 2018 RAV4 Limited. The entire process was low pressure and every effort was made to give us all the info we needed We worked with Will Duncan to buy a 2018 RAV4 Limited. The entire process was low pressure and every effort was made to give us all the info we needed to select the right vehicle. It was the most enjoyable car buying experience we have had. More
by Dora and Steve
Employees Worked With
Will Duncan
March 02, 2018
Excellent Derek and Joel are amazing! They worked every angle possible to get me the best deal when I traded my Rogue for a Tundra. Customer service was very pr Derek and Joel are amazing! They worked every angle possible to get me the best deal when I traded my Rogue for a Tundra. Customer service was very professional and excellent! More
by Kacie Hurley
Employees Worked With
Derek and Joel
