Toyota of Murfreesboro

A 1 star rating is too high for this dealership. This dealership lacks integrity to stand behind the warranty and insists on charging for everything possible and tries to add unneeded services to in This dealership lacks integrity to stand behind the warranty and insists on charging for everything possible and tries to add unneeded services to increase charges. Toyota makes a fine product however the corporation needs seriously to get new owner for this dealership if it is to maintain the quality product and customer service that built Toyota in the US. More

The service advisor I just spoke to was extremely unhelpful and unpleasant and further justifies my reasons for never using them, not even for recalls now. And I'll also be buying from another deale unhelpful and unpleasant and further justifies my reasons for never using them, not even for recalls now. And I'll also be buying from another dealership. More

This is not only a 'thank you' for the assistance provided in the sale of an acquired truck ... moreover, it is an expression of commendation for the exemplary manner in which an astounding employee provided in the sale of an acquired truck ... moreover, it is an expression of commendation for the exemplary manner in which an astounding employee performed his duties. Lino Lovrenovic's demeanor represents this dealership impressively. He was extremely knowledgeable about the availability of inventory, particulars about the vehicle we were considering and he made sure that acquisition process was clearly understood. At no time was there an inkling of pressure. Although the vehicle of interest was already clean, he had it detailed for absolutely immaculate presentation. The paperwork process was smooth and taking delivery was more pleasurable than imagined. This experience is how buying a vehicle should transpire. It is the type of service that affirms the decision to pass other dealerships in order to reach and do business with Toyota of Murfreesboro. Selling us the truck is appreciated ... but the service is gratifying! It is truly inspirational to see such caliber of professionalism with emphasis on customer service. Congratulations on 'getting it right' with Lino as a valuable asset on the Toyota of Murfreesboro sales team. More

The service department will waste your time. You’ll see your vehicle appear from the service bay and think you’re done. Think again! Your trip will be extended unnecessarily by a half hour with You’ll see your vehicle appear from the service bay and think you’re done. Think again! Your trip will be extended unnecessarily by a half hour with the single customer-facing employee slog’s through all the other customers. It’s silly that management is willing to have a single employee responsible for all that. It’s worse that they don’t respect customers enough to have additional staff. More

Disappointed with service I received. I have a maintenance agreement and purchased my vehicle from Toyota of Cleveland. I have a maintenance agreement and purchased my vehicle from Toyota of Cleveland. More

Toyota of Murfreesboro does not sell certified preowned cars. I purchased a used Cadillac Escalade for almost 100k. The truck wasn’t even clean when I arrived, when I was told that it was good to go. I had cars. I purchased a used Cadillac Escalade for almost 100k. The truck wasn’t even clean when I arrived, when I was told that it was good to go. I had a list of error codes in which they had to take the truck to another dealership to clear the errors and not fix the issue. I found out while I was on the road with my family heading back to GA. All the errors came back up. No wonder they wanted to push us out. I called the agent and explained what happened and basically said I was on my own. That is my problem now. So much for the support. Luckily, I’m still covered under the manufacturer’s warranty they will fix the issues. I will never buy a vehicle there anymore! Hanson More

A purchase a Toyota Camry, 2022 brand new car zero mileage after 2000 miles I had an issue with the ICU and the car will not start. I asked them if I can return it they say we can’t do that they did mileage after 2000 miles I had an issue with the ICU and the car will not start. I asked them if I can return it they say we can’t do that they did fix it also, I figure out when I purchased a car they put $5000 on top of the price of it Guys be attention to that I asked another Toyota dealership they told me you will have to bay only the price of the car and the taxes, that’s it Omar abdelaziz sales manager don’t ever buy anything from there More

Michael Brooks was very patient as I spent a few months making a decision on which Toyota, which color and which model we wanted. He was helpful during the process and has contacted me three times since t making a decision on which Toyota, which color and which model we wanted. He was helpful during the process and has contacted me three times since the purchase to see if I had any questions. More