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Toyota of Murfreesboro
Murfreesboro, TN
323 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 323 reviews
May 31, 2024
We had excellent customer service from Tommy and Finance was great . Sean was fast and gave us tons of information to make our best choices. Tommy took care of everything and all we had to do was come in an was great . Sean was fast and gave us tons of information to make our best choices. Tommy took care of everything and all we had to do was come in and sign. I would drive 80 miles any day to buy from them again. Happy Customer Trevis Maleski More
by trevis.a.maleski
Employees Worked With
Tommy , Sean Donaldson
March 06, 2024
Terrible customer service. No documentation to back any service recommendations. Just your word vs theirs. If you request something out of the ordinary they act like they’re ju No documentation to back any service recommendations. Just your word vs theirs. If you request something out of the ordinary they act like they’re jumping through hoops to help you out. I brought my vehicle in for a roof leak. Purchased a 2014 XLE Highlander w/ 72k miles from a local dealer (non-Toyota) roughly 5 weeks prior to bringing it in on 2/3/24. Still got stuck with the $180 inspection charge even though I said it’s leaking. They state they found “other safety issues”. Again, no documentation to back up the claims. Takes 3 weeks to get my vehicle back. They left it in the rain for 1/2 a day with torrential rain. I schedule a time and I came by to inspect my vehicle with the tech (no show that day) and caught my vehicle soaked and water inside. Got my vehicle back 3 weeks later. Repairs were made to my vehicle before I gave authorization because I asked to see the sunroof assembly tested prior to replacement. No call that work had began. Mike, the service director sent me a email with a video, but I wanted to see in person, no call or text. I get my vehicle back. No one inspects it prior to me taking it. I get it home and go to inspect and the middle row driver side seat is covered in mold (I have pictures) (pregnant wife drove it home. I leave a message with the general manager. No body is ever in their office, no one returns calls. This was my second VM with the manager. File claim with Toyota corporate and no one calls back in the 2-3 business day xx they give you (2nd claim with them). I take the old assembly home and can’t get it to leak. Finally does when I tip it back (it leaks through the groove for the belt the moves the glass) which is not a “crack” because that’s the design. The tape for the seal in the rear of the assembly still had the plastic over the double sided tape which indicates it wasn’t sealed properly from the factory. Service bulletins from 2015 indicate there were multiple issues with the pano sunroofs. Called Mike, he doesn’t want to hear my explanation and stands by their recommendation. I have had to abate my car for the mold. And on 3/5/24 the leak has returned! Rain all day and over 1/4”+ of water in the rear. Both left and right headliner above rear side glass is soaked. I can see the water this time because the interior is gutted. I sealed the sunroof and sprayed the car (rain style) with the garden hose and no leaks. I have all video proof. Don’t trust this dealership! Beware! Unprofessional! No communication! Be prepared to leave VM’s left and right. No one’s in the office. Stories don’t add up! No follow up from mangers on leaving my car outside. Nothing! Do your own research and get second opinions. Don’t make a 4K dollar mistake to not fix the issue. More
by Raceallen
Employees Worked With
Michael Thomas
August 19, 2023
A 1 star rating is too high for this dealership. This dealership lacks integrity to stand behind the warranty and insists on charging for everything possible and tries to add unneeded services to in This dealership lacks integrity to stand behind the warranty and insists on charging for everything possible and tries to add unneeded services to increase charges. Toyota makes a fine product however the corporation needs seriously to get new owner for this dealership if it is to maintain the quality product and customer service that built Toyota in the US. More
by Toyotaowner
Employees Worked With
Owner and sales manager
July 03, 2023
The service advisor I just spoke to was extremely unhelpful and unpleasant and further justifies my reasons for never using them, not even for recalls now. And I'll also be buying from another deale unhelpful and unpleasant and further justifies my reasons for never using them, not even for recalls now. And I'll also be buying from another dealership. More
by 20rav4
Employees Worked With
service advisor, did not give his name, figures
June 12, 2023
This is not only a 'thank you' for the assistance provided in the sale of an acquired truck ... moreover, it is an expression of commendation for the exemplary manner in which an astounding employee provided in the sale of an acquired truck ... moreover, it is an expression of commendation for the exemplary manner in which an astounding employee performed his duties. Lino Lovrenovic's demeanor represents this dealership impressively. He was extremely knowledgeable about the availability of inventory, particulars about the vehicle we were considering and he made sure that acquisition process was clearly understood. At no time was there an inkling of pressure. Although the vehicle of interest was already clean, he had it detailed for absolutely immaculate presentation. The paperwork process was smooth and taking delivery was more pleasurable than imagined. This experience is how buying a vehicle should transpire. It is the type of service that affirms the decision to pass other dealerships in order to reach and do business with Toyota of Murfreesboro. Selling us the truck is appreciated ... but the service is gratifying! It is truly inspirational to see such caliber of professionalism with emphasis on customer service. Congratulations on 'getting it right' with Lino as a valuable asset on the Toyota of Murfreesboro sales team. More
by Toni
Employees Worked With
Lino Lovrenovic
April 24, 2023
The service department will waste your time. You’ll see your vehicle appear from the service bay and think you’re done. Think again! Your trip will be extended unnecessarily by a half hour with You’ll see your vehicle appear from the service bay and think you’re done. Think again! Your trip will be extended unnecessarily by a half hour with the single customer-facing employee slog’s through all the other customers. It’s silly that management is willing to have a single employee responsible for all that. It’s worse that they don’t respect customers enough to have additional staff. More
by Matthew
Employees Worked With
Service department
February 16, 2023
Toyota of Murfreesboro does not sell certified preowned cars. I purchased a used Cadillac Escalade for almost 100k. The truck wasn’t even clean when I arrived, when I was told that it was good to go. I had cars. I purchased a used Cadillac Escalade for almost 100k. The truck wasn’t even clean when I arrived, when I was told that it was good to go. I had a list of error codes in which they had to take the truck to another dealership to clear the errors and not fix the issue. I found out while I was on the road with my family heading back to GA. All the errors came back up. No wonder they wanted to push us out. I called the agent and explained what happened and basically said I was on my own. That is my problem now. So much for the support. Luckily, I’m still covered under the manufacturer’s warranty they will fix the issues. I will never buy a vehicle there anymore! Hanson More
by Hanson Montoban
Employees Worked With
Jacob and Andy(the owner)
February 10, 2023
A purchase a Toyota Camry, 2022 brand new car zero mileage after 2000 miles I had an issue with the ICU and the car will not start. I asked them if I can return it they say we can’t do that they did mileage after 2000 miles I had an issue with the ICU and the car will not start. I asked them if I can return it they say we can’t do that they did fix it also, I figure out when I purchased a car they put $5000 on top of the price of it Guys be attention to that I asked another Toyota dealership they told me you will have to bay only the price of the car and the taxes, that’s it Omar abdelaziz sales manager don’t ever buy anything from there More
by Mosalovem
Employees Worked With
Omar abdelaziz
January 26, 2023
Michael Brooks was very patient as I spent a few months making a decision on which Toyota, which color and which model we wanted. He was helpful during the process and has contacted me three times since t making a decision on which Toyota, which color and which model we wanted. He was helpful during the process and has contacted me three times since the purchase to see if I had any questions. More
by jcrotzer
Employees Worked With
Michael Brooks
