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Toyota of Murfreesboro

Murfreesboro, TN

2.9
320 Reviews

3434 Bill Smith Dr

Murfreesboro, TN

37129

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Showing 320 reviews

July 03, 2023

The service advisor I just spoke to was extremely unhelpful and unpleasant and further justifies my reasons for never using them, not even for recalls now. And I'll also be buying from another deale More

by 20rav4
Service Price Transparency
Recommend Dealer
No
Employees Worked With
service advisor, did not give his name, figures
Jul 05, 2023 -

Toyota of Murfreesboro responded

Hi, thanks for reaching out to us. Here at Toyota of Murfreesboro we work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. This is not something we like to hear. Please reach out to us at (615) 439-1266 and we will work with you personally in rectifying the issues you experienced. We hope to hear from you soon. Take care.

June 12, 2023

This is not only a 'thank you' for the assistance provided in the sale of an acquired truck ... moreover, it is an expression of commendation for the exemplary manner in which an astounding employee More

by Toni
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lino Lovrenovic
Jun 15, 2023 -

Toyota of Murfreesboro responded

Hi Toni, thank you so much for your feedback about Toyota of Murfreesboro! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

April 24, 2023

The service department will waste your time. You’ll see your vehicle appear from the service bay and think you’re done. Think again! Your trip will be extended unnecessarily by a half hour with More

by Matthew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Apr 27, 2023 -

Toyota of Murfreesboro responded

Hi Matthew, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (615) 439-1266 to share more details about your visit so we can make things right.

March 27, 2023

Disappointed with service I received. I have a maintenance agreement and purchased my vehicle from Toyota of Cleveland. More

by Jason Irvin.
Recommend Dealer
No
Employees Worked With
Can't remember
Mar 29, 2023 -

Toyota of Murfreesboro responded

Hi Jason, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (615) 439-1266 and we will do our best to make this better.

Apr 06, 2023 -

Jason Irvin. responded

I was very disappointed. I was expecting to get an oil change which I believe with my mileage I should have received. I also wasn't happy that I got charged almost $150 to check a tire sensor and it still wasn't repaired. I bought my truck from Cleveland Toyota and received excellent service.

February 16, 2023

Toyota of Murfreesboro does not sell certified preowned cars. I purchased a used Cadillac Escalade for almost 100k. The truck wasn’t even clean when I arrived, when I was told that it was good to go. I had More

by Hanson Montoban
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jacob and Andy(the owner)
Feb 19, 2023 -

Toyota of Murfreesboro responded

Hi Hanson, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (615) 439-1266 to share more details about your visit so we can make things right.

February 10, 2023

A purchase a Toyota Camry, 2022 brand new car zero mileage after 2000 miles I had an issue with the ICU and the car will not start. I asked them if I can return it they say we can’t do that they did More

by Mosalovem
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Omar abdelaziz
Feb 10, 2023 -

Mosalovem responded

A purchase a Toyota Camry, 2022 brand new car zero mileage after 2000 miles I had an issue with the ICU and the car will not start. I asked them if I can return it they say we can’t do that they did fix it also, I figure out when I purchased a car they put $5000 on top of the price of it Guys be attention to that I asked another Toyota dealership they told me you will have to bay only the price of the car and the taxes, that’s it Omar abdelaziz sales manager don’t ever buy anything from there

January 26, 2023

Michael Brooks was very patient as I spent a few months making a decision on which Toyota, which color and which model we wanted. He was helpful during the process and has contacted me three times since t More

by jcrotzer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Brooks
Jan 29, 2023 -

Toyota of Murfreesboro responded

Hello, we're happy you found our staff to be so supportive during your experience here at Toyota of Murfreesboro. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

Jan 30, 2023 -

jcrotzer responded

I have several cards from Michael Brooks and we hope we can refer other customers to Michael

January 21, 2023

Matt Breaux is the best salesperson I have ever had the pleasure of doing business with. He is an honest, great natured , and all around great person. He made the drive from Knoxville so worth it ! And Sea More

by 1scottqualls
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Breaux, Sean Donaldson
Jan 23, 2023 -

Toyota of Murfreesboro responded

Hi, it really means a lot to us that you took the time to write such a positive review about Toyota of Murfreesboro so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job. Thank you for your valuable feedback. Our team is available should you require any extra help. Take care!

November 25, 2022

Charging 30k over msrp for a vehicle is not good practice for any company especially a car dealer More

by none
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matthew breaux
Nov 26, 2022 -

Toyota of Murfreesboro responded

From my investigation you have never worked with anyone in our dealership

October 29, 2022

We have purchased 2 vehicles from Toyota of Murfreesboro--both working with George Ghaly. We enjoyed working with ALL the staff, but George really went the extra mile for us. Not only did he sh More

by Debilee.f
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Ghaly
Nov 04, 2022 -

Toyota of Murfreesboro responded

Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. At Toyota of Murfreesboro we are always striving to do better than your last visit.

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