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Toyota of Murfreesboro
Murfreesboro, TN
313 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 313 reviews
May 04, 2019
No navigation in 30k Prius, sales person told us there was We bought a 2019 Prius to replace my 2008 Prius. We previously bought 1 vehicle and leased 1 vehicle from this dealership and had a great experience. We bought a 2019 Prius to replace my 2008 Prius. We previously bought 1 vehicle and leased 1 vehicle from this dealership and had a great experience. Our sales guy, Josh Arnold, told us that the car had Entune with navigation, we would just need to download the app when we got home. We bought the car on a Monday and didn’t get home until after 10pm. I commute over an hour to work and work 10 hours most days so we didn’t try to “download the app” until Thursday. We couldn’t figure it out. Josh told us to engage him if had any issues so we did. He sent us a few links and we still couldn’t figure it out so we called the corporate Toyota experience team. It turns out the car we bought doesn’t have in dash navigation availability. The corporate team sent it to the Toyota of Murfreesboro customer experience team. They offered to replace the car with a lesser car - I have the AWD version and they wanted to downgrade the car to the regular FWD with navigation. I didn’t want that. They offered to replace the In dash audio / back up camera system with an after market navigation, I agreed to that. Then they came back and told me that wasn’t an option, it will void the warranty. Why didn’t they do the research before offering the solution. Now they want to provide me with a garmin GPS. I JUST PAID $30K FOR THIS CAR! I am so irritated. Sales people used to be trusted advisors who have earned commission because of the value they added. Obviously that’s not what’s going on at Toyota of Murfreesboro. Beware and don’t trust what your told here. Feeling swindled is awful! This was our go to dealership but we will not go back and we will advise others to avoid them as well. More
by NicholeG
Employees Worked With
Josh Arnold
Helpful May 03, 2019
Exceptional Service The advisor for my appointment was Gary. I was assisted as soon as I pulled up. Gary checked to see what maintenance my car needed. And, I was in a The advisor for my appointment was Gary. I was assisted as soon as I pulled up. Gary checked to see what maintenance my car needed. And, I was in and out in less than an hour. Excellent customer service! More
by Camry T0312
Employees Worked With
Gary
May 02, 2019
Best, fastest and most efficient service Troy you are the best. Excellent customer service. I'm not from Murfreesboro but I had 7 patients I needed to checked on in Murfreesboro. I knew my Le Troy you are the best. Excellent customer service. I'm not from Murfreesboro but I had 7 patients I needed to checked on in Murfreesboro. I knew my Lexus was due for an oil change and I had 1 hour between patients and Troy was on it. Again, from the bottom of my heart, Thank you Troy. Ladies, he's kinda cute also..lol More
by Nurse Practitioner on the go
Employees Worked With
Troy
May 01, 2019
Great Service. Good service, friending personnel. Will recommend to FRIENDS and family. Need Air bag replacement. WESLEY Who took care of my visit great customer ser Good service, friending personnel. Will recommend to FRIENDS and family. Need Air bag replacement. WESLEY Who took care of my visit great customer service. He was very friendly and answer my questions. More
by Soto 69
Employees Worked With
Wesley
April 27, 2019
Perfect!!!!! This is our third car from Toyota in Murfreesboro sales people were excellent everybody was so nice and helping us pick out a new truck priceless what This is our third car from Toyota in Murfreesboro sales people were excellent everybody was so nice and helping us pick out a new truck priceless what we want is a trade-in amount was really good thank you so much for all the help and for our brand new truck More
by hairmom4
Employees Worked With
Aden Adnan Sultan
April 27, 2019
Will Work Hard For Your Buisness. The team at Murfreesboro will go out of their way to gain your business. If you're looking for a new Toyota then be sure to give Ray Shinnawi a call. The team at Murfreesboro will go out of their way to gain your business. If you're looking for a new Toyota then be sure to give Ray Shinnawi a call. He will stay in touch and go out of his way to try and get you a deal. If you're in the market for a Toyota then give Ray a call and see what he can do for you. More
by JWiseman
Employees Worked With
Ray Shinnawi
April 25, 2019
Excellent Service The service department is exceptional. They're very fast and very courteous. A gentleman named Todd helped me out and was very nice. I will be back The service department is exceptional. They're very fast and very courteous. A gentleman named Todd helped me out and was very nice. I will be back again. More
by Al3n1
Employees Worked With
Todd McBride
April 17, 2019
Purchase of new vehicle This was a very pleasant experience. Will was very nice and professional and was very helpful in getting us the vehicle and price we were looking for. This was a very pleasant experience. Will was very nice and professional and was very helpful in getting us the vehicle and price we were looking for. He was not pushy and answered all our questions about the vehicle before we made our mind to purchase. Doug was alson very friendly and answered all our questions. I will definitely return to this dealership the next time i look to purchase a vehicle and i do recommend them to anyone looking for a new Toyota. More
by mike56
Employees Worked With
Will Duncan, Doug
April 02, 2019
My new Highlander The people at Toyota were great to work with . No pressure and they were all excited for me . This is my 3 rd vehicle that I have bought from there . The people at Toyota were great to work with . No pressure and they were all excited for me . This is my 3 rd vehicle that I have bought from there . Great job Toyota. More
by Klaws123
Employees Worked With
Ashley and Will Duncan , they both were wi fearful to work with and did a great job in sales and customer relations.
March 24, 2019
Wonderful Experience - Helpful, Accommodating My husband and I got exactly what we wanted. We also had the pleasure of working with Jim and Andy (owner) for a second time. He always does us right. My husband and I got exactly what we wanted. We also had the pleasure of working with Jim and Andy (owner) for a second time. He always does us right. They also stayed after hours to ensure our loan and vehicle instruction was complete as we had preplanned dinner plans. Did I mention we also had a sleepy toddler with us the entire time? They were very accommodating. We appreciate their hard work and time in getting the deal done so we could take delivery same day. More
by Amovercast
Employees Worked With
Jim, Andy
