Toyota of Muncie - Service Center

Wanted to sell my vehicle, typed it into KBB and got an almost instant response from Toyota of Muncie Indiana. Contacted them and got fast, friendly and honest service. Drew Messer and Blake Bennett were e almost instant response from Toyota of Muncie Indiana. Contacted them and got fast, friendly and honest service. Drew Messer and Blake Bennett were extremely helpful. Very satisfied overall and I recommend Toyota of Muncie for all your automotive needs. More

The service is excellent! I have two older Toyotas that I get serviced. So far, I have had Rachael and Jimmy help me, and they are great. Chris and Brittany in the car loaner I have two older Toyotas that I get serviced. So far, I have had Rachael and Jimmy help me, and they are great. Chris and Brittany in the car loaner side is great too. They pick up my car and leave a loaner. Just amazing. Highly recommend! More

Has tried to sell my wife entire assemblies instead of replacing the one broken component (HVAC, Steering Rack, etc.) The difference of $300-$400 vs. $3000.00+!! Disgusting business practice. replacing the one broken component (HVAC, Steering Rack, etc.) The difference of $300-$400 vs. $3000.00+!! Disgusting business practice. More

Cars and the Trucks are amazing and the people who work there are absolutely 💯% about the people and care if I were to buy my next vehicle it will be here and one of the kind caring workers is Brock myers there are absolutely 💯% about the people and care if I were to buy my next vehicle it will be here and one of the kind caring workers is Brock myers he is a hard worker and an amazing friend that I can call him my brother 😎👊 Happy car and Truck hunting everyone this is one place you will go home with a keeper 😏 More

All of the staff at Toyota of Muncie were very friendly and helpful! The process took very little time and I drove off the lot in my new vehicle! Thank you Blake! and helpful! The process took very little time and I drove off the lot in my new vehicle! Thank you Blake! More

Our experience with the sales and financing departments was AMAZING!!! That being said, we have had to deal with the service department twice since we purchased our Tacoma, once to fix the horn, which we w was AMAZING!!! That being said, we have had to deal with the service department twice since we purchased our Tacoma, once to fix the horn, which we were aware needed fixed when we purchased the truck and a second time to have a new smart key programmed to the truck, because the original one fell off and was now missing and only one came with the truck when we purchased it. Every time we have had to deal with the service department we receive either incorrect information, not all required information, which then causes delays in getting things taken care of. My most recent encounter with the service department, I received multiple price quotes, procedure requirements, required documents, and explanations of what was needed to get a new smart key for my Tacoma, I was not told initially that I needed to have the truck towed to the dealership (which caused a day’s delay in getting the smart key programmed, and then finally, when I went to pick the truck up after having the new smart key programmed, when I pulled into the dealership lot, my Tacoma, was not even parked in a parking spot. It was literally parked in the middle of no where, near the entrance, to where if someone pulled into the lot and was not paying attention, could have easily hit the back end or the bed of the truck. Needless to say, in the future, I will not taking my truck to this Toyota service department for any type of service or repair, I will be taking it to a different Toyota dealership for maintenance. Bottom line, sales and financing department - AMAZING!!! I would recommend for purchasing. Service Department - NOT so amazing!!! I would NOT take my vehicle here for service. More

Great customer service today fromService Advisor Jimmy & Great customer service today from Service Advisor Jimmy & Chris Price picking up & delivering our vehicle back . Always 5 star service.. I was conc Great customer service today from Service Advisor Jimmy & Chris Price picking up & delivering our vehicle back . Always 5 star service.. I was concerned going to dealership due to my husband being a heart patient & current Covid 19 situation. I was called when service was complete as to inspection status. Best dealership we have ever dealt with. More

Amazing experience... and we found them through Costco! We had an amazing experience buying a Tundra through Devin McWhorter at Muncie Toyota. We had been looking for a Tundra and had gotten frustrated of We had an amazing experience buying a Tundra through Devin McWhorter at Muncie Toyota. We had been looking for a Tundra and had gotten frustrated of the runaround at other dealerships. We decided to look through Costco's car buying program. It connected us with Devin of Muncie Toyota. It was such and easy process. He was extremely responsive, gave us numerous options to choose from... at unbelievable prices. It was so great not to have to go through the negotiations that you normally do. We had done our research, we knew what we should have to pay. Working with Devin was the best car buying experience that we had ever had. We will be back in the future. The only downside was that it was far from home, but Devin did all his work over the phone and text with us, that we just had to go there to pick it up. It was worth the drive! More

Conscientious Associates Have purchased 4 cars from them. Always get excellent information and service from associates. Enjoy working with Geoff C. Will definately consider bu Have purchased 4 cars from them. Always get excellent information and service from associates. Enjoy working with Geoff C. Will definately consider buying next vehicle from Toyota of Muncie. More