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28 Reviews of Toyota of Muncie - Service Center
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December 29, 2024
Unfortunately this is the only way I receive a call back from the service department of the dealership. I understand you wanted to speak to me about my last review; I’ve called twice asking to speak directl from the service department of the dealership. I understand you wanted to speak to me about my last review; I’ve called twice asking to speak directly to the gentleman who’s left me the message, he’s been out both times. The second time I asked to speak to the man in charge of the man who left the message, I was transferred and waited. I was then rang back to the woman who answers each time I ask to speak to the supervisor of the service department, she has always been pleasant and tries to assist. He was in a zoom call and asked to take my name, number, and said he’d call me right back after the zoom call. I did not receive a call back. This was Thursday. I will be taking time off of work this week to take my jeep to Gaddis and pray whatever they find wrong with it is covered with Toyota considering I just purchased it through them. More
by No Name Again
Employees Worked With
Joe Andrude is what I heard on the voicemail.
December 14, 2024
I have bought four vehicles from Toyota of Muncie. All cars have been great, except this past one. I’ve had to deal with the service desk for quite a few issues in the short three weeks I have owned t All cars have been great, except this past one. I’ve had to deal with the service desk for quite a few issues in the short three weeks I have owned this vehicle and I’ll have to say Jeff Brinson has been unpleasant. I hate to say nay things, but the treatment I received today was unacceptable. I had an appointment scheduled for 8 am to just have something looked at. 2 hours later, after not asking a single update, I asked how long because I had my sons birthday party and this man snapped at me saying they only had two employees working the desk and he could only work as fast as the mechanics when my car had been sitting in front of him finished with what they could complete same day, due to waiting on parts and pricing. I said oh I just got this vehicle three weeks ago I will not be paying anything, and again snapped in a nasty tone “well I never said you were” and I didn’t speak another word to this man til I left when I said thank you. I would not suggest their servicing department. Their mechanics have been “fixing” the oil issue on this vehicle since I bought it, three separate occasions now and STILL have not fully completed fixing the issue…I just bought the vehicle, Toyota. Come on. More
by No Name
Employees Worked With
Jeff Brinson
March 22, 2023
Wanted to sell my vehicle, typed it into KBB and got an almost instant response from Toyota of Muncie Indiana. Contacted them and got fast, friendly and honest service. Drew Messer and Blake Bennett were e almost instant response from Toyota of Muncie Indiana. Contacted them and got fast, friendly and honest service. Drew Messer and Blake Bennett were extremely helpful. Very satisfied overall and I recommend Toyota of Muncie for all your automotive needs. More
by Very Satisfied
Employees Worked With
Drew Messer Blake Bennett
August 18, 2022
The service is excellent! I have two older Toyotas that I get serviced. So far, I have had Rachael and Jimmy help me, and they are great. Chris and Brittany in the car loaner I have two older Toyotas that I get serviced. So far, I have had Rachael and Jimmy help me, and they are great. Chris and Brittany in the car loaner side is great too. They pick up my car and leave a loaner. Just amazing. Highly recommend! More
by Tim1972
Employees Worked With
Rachael, Jimmy, Chris and Brittany
May 26, 2022
Has tried to sell my wife entire assemblies instead of replacing the one broken component (HVAC, Steering Rack, etc.) The difference of $300-$400 vs. $3000.00+!! Disgusting business practice. replacing the one broken component (HVAC, Steering Rack, etc.) The difference of $300-$400 vs. $3000.00+!! Disgusting business practice. More
by alimist
Employees Worked With
Jeff Harris, Scott Tinch, Eric Tank, DJ Curry
April 25, 2022
Cars and the Trucks are amazing and the people who work there are absolutely 💯% about the people and care if I were to buy my next vehicle it will be here and one of the kind caring workers is Brock myers there are absolutely 💯% about the people and care if I were to buy my next vehicle it will be here and one of the kind caring workers is Brock myers he is a hard worker and an amazing friend that I can call him my brother 😎👊 Happy car and Truck hunting everyone this is one place you will go home with a keeper 😏 More
by markymark1108.mc69
Employees Worked With
Brock Myers
April 06, 2022
All of the staff at Toyota of Muncie were very friendly and helpful! The process took very little time and I drove off the lot in my new vehicle! Thank you Blake! and helpful! The process took very little time and I drove off the lot in my new vehicle! Thank you Blake! More
by pmullen750
Employees Worked With
Jeff Harris, Mike Ambler
July 27, 2021
Our experience with the sales and financing departments was AMAZING!!! That being said, we have had to deal with the service department twice since we purchased our Tacoma, once to fix the horn, which we w was AMAZING!!! That being said, we have had to deal with the service department twice since we purchased our Tacoma, once to fix the horn, which we were aware needed fixed when we purchased the truck and a second time to have a new smart key programmed to the truck, because the original one fell off and was now missing and only one came with the truck when we purchased it. Every time we have had to deal with the service department we receive either incorrect information, not all required information, which then causes delays in getting things taken care of. My most recent encounter with the service department, I received multiple price quotes, procedure requirements, required documents, and explanations of what was needed to get a new smart key for my Tacoma, I was not told initially that I needed to have the truck towed to the dealership (which caused a day’s delay in getting the smart key programmed, and then finally, when I went to pick the truck up after having the new smart key programmed, when I pulled into the dealership lot, my Tacoma, was not even parked in a parking spot. It was literally parked in the middle of no where, near the entrance, to where if someone pulled into the lot and was not paying attention, could have easily hit the back end or the bed of the truck. Needless to say, in the future, I will not taking my truck to this Toyota service department for any type of service or repair, I will be taking it to a different Toyota dealership for maintenance. Bottom line, sales and financing department - AMAZING!!! I would recommend for purchasing. Service Department - NOT so amazing!!! I would NOT take my vehicle here for service. More
by KatieDoughty1974
Employees Worked With
Mickey Rogers, Mike Ambler
May 14, 2020
Great customer service today fromService Advisor Jimmy & Great customer service today from Service Advisor Jimmy & Chris Price picking up & delivering our vehicle back . Always 5 star service.. I was conc Great customer service today from Service Advisor Jimmy & Chris Price picking up & delivering our vehicle back . Always 5 star service.. I was concerned going to dealership due to my husband being a heart patient & current Covid 19 situation. I was called when service was complete as to inspection status. Best dealership we have ever dealt with. More
by Nancy Burton
Employees Worked With
Jimmy -service & Chris Price
August 02, 2019
Amazing experience... and we found them through Costco! We had an amazing experience buying a Tundra through Devin McWhorter at Muncie Toyota. We had been looking for a Tundra and had gotten frustrated of We had an amazing experience buying a Tundra through Devin McWhorter at Muncie Toyota. We had been looking for a Tundra and had gotten frustrated of the runaround at other dealerships. We decided to look through Costco's car buying program. It connected us with Devin of Muncie Toyota. It was such and easy process. He was extremely responsive, gave us numerous options to choose from... at unbelievable prices. It was so great not to have to go through the negotiations that you normally do. We had done our research, we knew what we should have to pay. Working with Devin was the best car buying experience that we had ever had. We will be back in the future. The only downside was that it was far from home, but Devin did all his work over the phone and text with us, that we just had to go there to pick it up. It was worth the drive! More
by NQuinn
Employees Worked With
Scott McFeely, Devin McWhorter
