Toyota of Muncie

I had the car in for its 60,000 mile service. Peggy greeted me warmly and prepared the car while we discussed what was to be done. I pointed out a minor issue from a previous visit and she had Damon co greeted me warmly and prepared the car while we discussed what was to be done. I pointed out a minor issue from a previous visit and she had Damon come over to listen in detail. He agreed with my assessment and promised to review what had been done and make sure everything was taken car of. Damon was very attentive, friendly, courteous and professional. I waited in the great customer lounge. Lori came over from her station to visit with me, and we chatted for a little while, which I really appreciated. The work on the car was completed in about 90 minutes, during which time I was able to very comfortably watch the news, have a fresh coffee and finish some reading. The work was performed as discussed. Peggy reviewed the completed work with me and pointed out that she credited me for work that was normally part of the service package but was not performed at my request. This resulted in a significant savings on my part. We purchased our car at Toyota of Muncie in the summer of 2009 and EVERY aspect of our experience has been great - pre-purchase, purchase, warranty, service. Even when there have been issues (few and minor), everyone responded with concern and made it right. I could pay less elsewhere, but like I told Lori, there is a real value to this level of service and care. The Danielses and everyone at Toyota of Muncie understand that and more so live it. Thank you! More

A welcome atmosphere. Quick service, friendly staff, very clean dealership. Would recommend this to ANYONE I know. We have been dealing in buying autos for over 40 years and Mr. Walker gave us the best servi clean dealership. Would recommend this to ANYONE I know. We have been dealing in buying autos for over 40 years and Mr. Walker gave us the best service we have ever experienced!We will definitly have our new Camry serviced at this dealership. More

Toyota of Muncie is a fantastic place to buy a car. Jason Sherwood was terrific to deal with. Class Act organization. We bought our "Caremobile," a 2009 Scion xb in 2008 and have loved having it as a Jason Sherwood was terrific to deal with. Class Act organization. We bought our "Caremobile," a 2009 Scion xb in 2008 and have loved having it as an asset to our business. We have continued to use Toyota of Muncie for service also and have never been disappointed. As you can imagine, a car used to transport dogs and cats can get a little hairy. The detailing service went above and beyond our wildest expectations as we could not find a single hair left in the car. If you are looking for a new or used car. Check out Toyota of Muncie and Jason Sherwood. I don't think you will be disappointed. Amanda Morris Practice Manager Care Animal Hospital More

I purchased a 2010 Highlander last spring from David and have taken it to the Service Department several times. Their service and professionalism are top notch. I have owned 7 Honda's previously and have no have taken it to the Service Department several times. Their service and professionalism are top notch. I have owned 7 Honda's previously and have no switched to Toyota. I just purchased another new car from David last week. More

My Toyota Muncie experience was wonderful. They do business with personal touch which led to my decision of choosing them over other dealers in town.Needless to say they have spectacular customer serv business with personal touch which led to my decision of choosing them over other dealers in town.Needless to say they have spectacular customer service. On the day i was to was suppose to pick up the vehicle , I remember Mr. Henderson calling me on his way to the hospital , after he had met with an unfortunate accident at the dealership to assure that all my paperwork had been taken care of and he had assigned someone to assist me that very day. This gesture left a huge positive impression on me. More

The sales reps at Toyota of Muncie were very helpful and timely in helping me buy a new vehicle. I felt confident that I had made the right decision. I would recommend Geoff Cook and the owner, Jeff Daniels timely in helping me buy a new vehicle. I felt confident that I had made the right decision. I would recommend Geoff Cook and the owner, Jeff Daniels, to my friends and colleagues. I was especially glad that they allowed me drive the car for a couple days and get a good feel for it before making a final decision. And as always, I appreciated that the dealership was clean. The sales rep I specifically worked with, Geoff Cook, was helpful and not pressuring. More

I came to Toyota of Muncie 2 weeks ago to purchase a Toyota Highlander. Nick was absolutely awesome. He had information readily available on the Highlander I was interested in. He let me take it for a t Toyota Highlander. Nick was absolutely awesome. He had information readily available on the Highlander I was interested in. He let me take it for a test drive, and even let me drive the car for the weekend to assure that it was the right car for me. After purchasing, he called to make sure everything was going well. I would absolutely recommended Nick and Toyota of Muncie to someone looking for a reliable worry free experience. More

We had a very difficult situation with our credit and trade. Geoff was very honest, upfront and incredibly helpful. He took the time to help when other dealerships would not. I will definitely make the trade. Geoff was very honest, upfront and incredibly helpful. He took the time to help when other dealerships would not. I will definitely make the 148 mile roundtrip again just to work with Geoff. More

This dealership is first class. They are incredible friendly and have wonderful amenities while you wait. They have gone out of their way to exceed our expectations. It is a culture of excellence. It friendly and have wonderful amenities while you wait. They have gone out of their way to exceed our expectations. It is a culture of excellence. It permeates the entire organization at multiple levels. My wife and I also very much appreciate Jeff and Melissa Daniel's and Reddie Henderson's contributions to the community above and beyond their business. More

When searching for a vehicle this particular time, I really wanted to deal with someone who was straight forward. Geoff Cook was exactly that. He went out of his way to fit us into a van that we wanted. really wanted to deal with someone who was straight forward. Geoff Cook was exactly that. He went out of his way to fit us into a van that we wanted. His customer service is bar none. He presents himself in a customer first manner. He is a the reason I will return to your dealership. More