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Toyota of Muncie
Muncie, IN
358 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 358 reviews
December 14, 2024
I have bought four vehicles from Toyota of Muncie. All cars have been great, except this past one. I’ve had to deal with the service desk for quite a few issues in the short three weeks I have owned t All cars have been great, except this past one. I’ve had to deal with the service desk for quite a few issues in the short three weeks I have owned this vehicle and I’ll have to say Jeff Brinson has been unpleasant. I hate to say nay things, but the treatment I received today was unacceptable. I had an appointment scheduled for 8 am to just have something looked at. 2 hours later, after not asking a single update, I asked how long because I had my sons birthday party and this man snapped at me saying they only had two employees working the desk and he could only work as fast as the mechanics when my car had been sitting in front of him finished with what they could complete same day, due to waiting on parts and pricing. I said oh I just got this vehicle three weeks ago I will not be paying anything, and again snapped in a nasty tone “well I never said you were” and I didn’t speak another word to this man til I left when I said thank you. I would not suggest their servicing department. Their mechanics have been “fixing” the oil issue on this vehicle since I bought it, three separate occasions now and STILL have not fully completed fixing the issue…I just bought the vehicle, Toyota. Come on. More
by No Name
Employees Worked With
Jeff Brinson
December 08, 2024
Scott Fegan for the win! He was 100% real with me during my first car buying experience and made the whole process stress free . He helped get me into a car that hit my wish He was 100% real with me during my first car buying experience and made the whole process stress free . He helped get me into a car that hit my wish list out of the ballpark & most importantly, he sent me home with a car that I could afford. All of the employees at Toyota I interacted with were kind and knowledgeable. I will be a return customer & will recommend Toyota of Muncie to friends and family. Thanks! 10/10 More
by leaoday123
Employees Worked With
Scott Fegan
December 04, 2024
Scott Fagan very easy to deal with! Clean showroom, everyone friendly to work with including finance department. Paperwork handled efficiently and done correctly. Would recommend anyon Clean showroom, everyone friendly to work with including finance department. Paperwork handled efficiently and done correctly. Would recommend anyone looking at Toyotas shop them too! More
by Jamesditzler
Employees Worked With
Scott Fagan, Devin McWhorter
November 09, 2024
Courtney was wonderful to work with. She was friendly, easy to talk with and very organized. She made sure every detail was taken care of before we made our purchase. It was a posit She was friendly, easy to talk with and very organized. She made sure every detail was taken care of before we made our purchase. It was a positive experience. Thank you, Carol More
by Carol
Employees Worked With
Courtney
September 11, 2024
Scott was great with information about the arrival and delivery. I will definitely recommend. Excellent delivery. I will definitely recommend. Excellent More
by Pookawoodford
Employees Worked With
Mark and Scott Fagen, Scott McFeely, Brandon Franklin, Max Hart, Mike Ambler, Daniel Bartrom
