Toyota of Mt. Pleasant

Finance Manager LIED! Our review is the content of the text message sent to Mike Conner on 5/3/19: Mike, This is Gina Sonson. I’m following up with you as I think you s Our review is the content of the text message sent to Mike Conner on 5/3/19: Mike, This is Gina Sonson. I’m following up with you as I think you should know what we thought of our buying experience from your dealership, particularly about your finance manager, Jason. We weren’t treated right by him. It pains me to say this about anyone, but your finance manager Jason is shady & dishonest with his dealing with us. He was also very contentious when my husband asked questions as if we were challenging his authority ad made us feel like we weren’t entitled to answers about the loan or the paperwork. The way he responded and treated my husband was disrespectful and unprofessional. I had to walk out of his office upset because of that. Jason has integrity issues that he lied to our son about us already knowing the conditions of a higher APR and shorter term (from 72 to 60 mos) resulting in higher monthly payments attached to the approval of the college rebate. He told our son that we already knew those conditions because he told us! He absolutely lied! No way would we have pursued that rebate as hard as we did, driven all the miles returning to your dealership, if we had prior knowledge of those conditions from the beginning. No Way! After going through the process of approval for the rebate (and getting approved) and our son waiting over four hours at your dealership only to find out about the hidden conditions we could not accept—it was all for nothing. You have a finance manager who is dishonest and lied to us. He was shady with us, which makes me weary that he might pocket the rebate meant for our loan as our rebate application was approved. Its hard to think that way but it happens. Pete Mankins Nissan dealership in Texarkana had a situation like that just this week you might be aware. We have bought many cars over the years but this is the only time I’ve felt compelled to write to the GM. Jason could use a class in customer service and customer communication. But the integrity issue is something that calls for a one-on-one with you that you need to address. More

Service department Staff always courteous and keeps customer up to date how the service is going and when the car is ready. They always wash the car and vacuum the ins Staff always courteous and keeps customer up to date how the service is going and when the car is ready. They always wash the car and vacuum the inside. More

First time to use Everett service dept. I recently purchased a used Toyota Sienna and had it serviced this week. I have decided that I will always bring it back. I was extremely impressed w I recently purchased a used Toyota Sienna and had it serviced this week. I have decided that I will always bring it back. I was extremely impressed with their knowledge, courtesy and over the top customer care. I'm 66 years old and never witnessed better customer service. I witnessed several other customers that shared the same experience while we waited for our vehicles to be serviced More

Amazing service!! Rowdy & Chris were unbelievable to work with!! They worked finance miracles and got me exactly the car i wanted for an amazing price. Would recommend Rowdy & Chris were unbelievable to work with!! They worked finance miracles and got me exactly the car i wanted for an amazing price. Would recommend to anyone. More

Excellent service We will be a returning customer because of Jennifer Myers . She did everything she could to get me the truck I wanted. She was great at explaining eve We will be a returning customer because of Jennifer Myers . She did everything she could to get me the truck I wanted. She was great at explaining everything and went into detail about the warranty. She was able to answer any questions or concerns we had and was just an all around great sales person. More

An amazing experience I was very impressed with the quality of service and level of professionalism the team at Everett demonstrated. Shelby went above and beyond to provid I was very impressed with the quality of service and level of professionalism the team at Everett demonstrated. Shelby went above and beyond to provide the best in service. I will definitely be returning in the near future to look at a replacement for my truck. More

Everett Toyota provides old school first class service. Everett has maintained my 4 Runner for the last three years. All maintenance has been professionally completed and on time. The service technicians ar Everett has maintained my 4 Runner for the last three years. All maintenance has been professionally completed and on time. The service technicians are all fully qualified and take pride in their work. The waiting area is comfortable and the facility is always spotlessly clean. Once the service has been completed all vehicles are washed as a courtesy to the customer. The service advisors are familiar with Toyotas and many other brands of vehicles and are friendly and easy to talk to about any problem I might have with my car. EXCELLENT CUSTOMER SERVICE. More

Super customer service! Shelby always takes great care of us. This was my third purchase! We did this deal mainly over the phone and she is a pro! Never had a worry with the Shelby always takes great care of us. This was my third purchase! We did this deal mainly over the phone and she is a pro! Never had a worry with the process. More

Maintenance Just had to rotate tires this time. Washed car but did not vacuum front floor boards like normally do. I had asked for them to check back right rear Just had to rotate tires this time. Washed car but did not vacuum front floor boards like normally do. I had asked for them to check back right rear tire because we had saw a roofing staple in it and pulled it out. When I picked up the girl told me that they didnt right anything about it on ticket but that they had checked for leaks. More

Very enjoyable I would recommend Everett Toyota. We were very pleased with our car buying experience. Jennifer Myers and supporting staff were very helpful. A sincer I would recommend Everett Toyota. We were very pleased with our car buying experience. Jennifer Myers and supporting staff were very helpful. A sincere thank you to Everett Toyota! More