Toyota of Midland - Service Center

Stood at the check in counter of service department and no one offered to help. Two women were just standing there talking/gossiping amongst themselves. Finally had to walk to the counter behind me where y no one offered to help. Two women were just standing there talking/gossiping amongst themselves. Finally had to walk to the counter behind me where you go to collect your license and someone kindly walked me over to who was apparently my service advisor. Service advisor informed me that she accident gave my paperwork to someone else with my same last name. So now apparently someone else has my paper work with my address on it??? I also never received a phone call or text message that my vehicle was ready. Extremely disappointed. Everyone in the service department used to be so friendly but now it seems like they all hate their jobs. More

Incredibly professional I came in last minute, and they took care of me, polite and organized, extremely friendly and helpful took care of me, polite and organized, extremely friendly and helpful More

I have never had such a terrible experience at a dealership, our company has had our vehicles serviced here for years, but this time we came in for an electrical issue they said they couldn’t find, dealership, our company has had our vehicles serviced here for years, but this time we came in for an electrical issue they said they couldn’t find, only to tell me a list of other problems they say they found. We pay to get those items fixed, leave without finding the original issue, drive to an Oriellys and within 5 minutes they are able to tell me what wrong with it. You would think a Toyota dealership would be able to tell you what’s wrong with your Toyota but apparently it takes a parts store employee instead of a certified Toyota mechanic to tell you what’s wrong. We will not be using Toyota of Midland again for service or vehicle purchase. More

Overcharged me for 7 it's oil when car only took 5. 5 it's, tood exceedingly long to chg oil and go over fluids and did not advise me correctly about being 6 hrs to do this, plus tried to scam me on oil 5 it's, tood exceedingly long to chg oil and go over fluids and did not advise me correctly about being 6 hrs to do this, plus tried to scam me on oil. Person name appt with me never showed up and kept me in bay over 15 min before 2nd person took order. I am handicapped and had no help getting walker out of car with men all around. Had to leave car 6 hrs snd have a 3rd person handle my ticket. Then they had wrong in f I on whst was robe yo up car and I had to correct her several t imes More

Absolute swindlers. Master Toyota technician completely destroyed my brand new 2024 tundra. Put me and my family at risk by bot a brake line when a lift kit was put on T Master Toyota technician completely destroyed my brand new 2024 tundra. Put me and my family at risk by bot a brake line when a lift kit was put on Toyota OEM parts by a Toyota Master technician. Confronted the dealership and they put their heads in the sand had to get Toyota corporate involved for multiple issues with the botched install of the Lift kit which was put on before I purchased the vehicle brand new. After dealing with Toyota corporate for several months my truck was repaired. The case manager for Toyota and several other representatives, Toyota corporate, stated that Midland Toyota has multiple corporate complaints due to botched installs and countless other issues. Do yourself a favor and do not even give this dealership a second glance. With all the issues that Toyota is going through right now do you want a dealership that’s gonna work with you not one it’s gonna run away at the first sign of a problem. they’re only job at this dealership is to overcharge you for their vehicles and then they’re done with you. Absolutely disgusting customer service and accountability. More

Very accommodating. Excellent customer service and competent employees, please I have them to help me get my problem solved. Excellent customer service and competent employees, please I have them to help me get my problem solved. More

JD is very professional in our dealing with him. All the work has successfully resolved our problems. All of the charges have been reasonable. We recommend Toyota of Midland to anyone. All the work has successfully resolved our problems. All of the charges have been reasonable. We recommend Toyota of Midland to anyone. More

The service was top notch. Will definitely be back. Very professional and didn't try to take advantage of me. Will definitely be back. Very professional and didn't try to take advantage of me. More

The Service department staff, JD, Jacob's his twin brother along with Glenn are excellent service department members and always take care of me like I'm a VIP customer. I've been a customer since 2016 brother along with Glenn are excellent service department members and always take care of me like I'm a VIP customer. I've been a customer since 2016. Kudos!! More

It was easy to set up an appointment for service. Both Mike and JD were friendly and helpful throughout the entire process. Both Mike and JD were friendly and helpful throughout the entire process. More