Toyota of Merrillville

I bought a BRAND NEW 2012 Scion xB (with 21 miles on it)from them on Thursday evening and parked it in my garage. Wayne was my salesman and was friendly and made my sales tranaction easy. He ordered c it)from them on Thursday evening and parked it in my garage. Wayne was my salesman and was friendly and made my sales tranaction easy. He ordered car mats as they did not have them in stock and told me he would call when they came in. He called promptly on Saturday, leaving a message saying my mats were in could I please come in so they can put them in my car for me. My complaint is not with Wayne, I suggest he find an employer with some integrity! Due to my work schedule I could not make it until late Monday morning. 4 DAYS after I drove off the lot. Friday afternoon I drove to my parents house, hitting/running over NOTHING and drove to work Saturday and Sunday...again hitting/running over NOTHING. There is ZERO evidence that another car ran into me to cause the damage I found. No dings, dents, scratches anywhere on teh body. As Wayne and I walked to put the mats in my car I notice my foggy water-filled passenger headlight. He had me pull into Service immediately to check it out...the nightmare begins! We were told to wait in the waiting area until they inspected the car. We were told the light would be replaced they would call when it came in. We left. While cleaning my car and my husband further inspecting the light he sees the hood is not aligned and is touching the fender on the driver side, the whole headlight is cracked where it attaches to the car, the bumper underneath is cracked, broken, and smashed back.There is safety blue paint on the underside of the bumper as if someone hit or ran into something on the ground. The whole front bumper of the car is bent to the point that none of the bumper or the passenger headlight lines up correctly. Which raises the question...How is a new headlight going to fit in properly? My husband overheard the salesman say to another employee...so we never got the car inspected. We were told THEY would not sell a car with damage someone obviously hit something. Basically saying we hit something and were lying to get it fixed for free. Don't let me forget that Thursday evening I sat there for 10-15 minutes after I was told my car was ready because the salesman couldn't find it after they took it back to clean it up for me...umm it was in the showroom, how dirty could it have been! He didn't know where it went and was looking for it. I was sold a brand new damaged car and only found out because my headlight got waterlogged after my first visit to the carwash. They made NO ATTEMPTS to even try to fix anything but the light and at this point I am not expecting a call when the new headlight comes in. More

My window was not broken when I dropped my car off for work at the dealership. It was broken when I picked it up. I notified the service personnel and was told they were closing and there was nothing they work at the dealership. It was broken when I picked it up. I notified the service personnel and was told they were closing and there was nothing they could do right then. I suggested they bring the car in, take a look, clean the glass up, and tape a cover over the window for me and they agreed that was a good idea. Days later after having to go back in to meet with the service department manager and listen to "how do we know you didn't go out and break your window" all I was able to get was an after market window. After speaking with the owner I was still only able to get an after market window but having gone as far as I could I accepted. I scheduled the window to be fixed at Broadway Auto Glass (A++ Great Place). The owners son was the one installing my after market window. He pulled it out of the box.... took one look and decided not to install the window knowing that I, the customer, would not be happy. He said "it just didn't look right, I new you would not be happy". Broadway Auto Glass called the dealership and explained. The next time I spoke with the dealer they asked me to just drop my car off and they would take care of it. Fat chance I would ever trust them with my car again. Why couldn't it be put in at Brodway Auto Glass or another shop of my choosing? Why.... because they were planning on putting the same after market window in again, the same one Broadway and I told them was unacceptable. I know because I wrote down the model number the first time and checked before they went to install it the second time. Very very shady. I spoke with the service manager again and got no where. He wouldn't let me speak to the owner again and he actually hung up on me. Wow! DO NOT TAKE YOUR CAR HERE More

My family has owned 12 Toyotas, and we're loyal Toyota customers. That said, if your car needs serviced, stay away from this dealership. Not only do they do poor work, they're rude and dishonest on top of customers. That said, if your car needs serviced, stay away from this dealership. Not only do they do poor work, they're rude and dishonest on top of it. I'm not a "negative Nancy"-- I'll pay a compliment where it's due, but this place is truly terrible. 3 other relatives and I all had the same experience when getting our vehicles repaired here: we went in to get one thing fixed, and our car came away with a new and different, though definitely related, problem. When trying to resolve this issue, we were either told that we were imagining the problem or that the two problems were completely unrelated. A trip to another service, while inconvenient, confirmed our suspicions. I'm not sure what kind of show they're running at this dealership, but I'd recommend to steer clear. More