Toyota of Merrillville

We had a very simple issue after the sale when we approached the Sales Manager he brushed off the request. Said the sales person would call, he did not. approached the Sales Manager he brushed off the request. Said the sales person would call, he did not. More

My new car purchas Demetri and Sean were exceptionally hopeful and prompt with helping the purchase of my vehicle. Highly recommend you stop by the Merrillville store fo Demetri and Sean were exceptionally hopeful and prompt with helping the purchase of my vehicle. Highly recommend you stop by the Merrillville store for your Toyota needs. Grade A service More

160-Point Inspection is Insufficient! I recently had a bad experience at Toyota of Merrillville that I would like to share so that no one else has to go through the same frustration. I dr I recently had a bad experience at Toyota of Merrillville that I would like to share so that no one else has to go through the same frustration. I drove several hours to the dealership to see a used vehicle that I found online. Upon asking if I could have a mechanic inspect the vehicle, I was told “only if your mechanic comes here.” This should have been a red flag, but I trusted that a Toyota dealership with a “160-point inspection” would not sell a vehicle that needed any expensive repairs. That same week I found out that the vehicle needed approximately $1,200 in repairs and was told that it was unsafe to drive until the repairs were made. Not only did the dealership refuse to make these repairs, the General Manager didn’t even respond to any of my inquiries. When purchasing a vehicle from Toyota of Merrillville, make sure you “bring a mechanic there” and have the vehicle inspected… once you are out the door, don’t expect any sort of response or support! More

Not what I expexted at all (in a good way) My wife and I were searching online for a new Highlander and found that this dealership was the closest (1.5-hour drive) that had the color and opt My wife and I were searching online for a new Highlander and found that this dealership was the closest (1.5-hour drive) that had the color and options we were looking for. I gave them a call to confirm it was still available and was greeted by Demetrios, who addressed my question without pressing me for a phone number and email address first (the first pleasant surprise). We were looking online for a Highlander for at least a week and had called several dealerships, so we had a general idea of how much the dealers were willing to discount them. Online car shopping has really empowered buyers. No more walking blindly into dealerships with your pants around your ankles. I made a Demetrios a fair offer for the vehicle and was told that he'd ask his manager and get back to me. Within 5 minutes, I got a call back and was told they would accept my offer. I was concise in informing him that I would be coming in that afternoon to see it, I would not need financing of any kind and that I would be coming in during rush hour traffic (IL to IN) and probably wouldn't be in the greatest mood when I arrived. When we arrived, we were greeted by Demetrios and taken to the vehicle, which they had brought inside for us to inspect. After a couple minutes of looking it over, we told him that we would take it. We followed him to his desk, where I immediately noticed that everything needed to complete the sale (owner’s manuals, key fobs, bill of sale paperwork, etc.) were all there. 2 big thumbs up right there for preparation. As we started finalizing the paperwork, I noticed that there was no financing application hidden in there. I even commented about this and was told "you said you didn't need financing". Not once was I asked about financing or asked for a social security number (the second huge pleasant surprise). We finished up the paperwork and presented payment. Within 45 minutes, we were driving off the lot in a brand new Highlander. It honestly could have been 30 minutes, but they demanded they clean it up first. To conclude, this turned out to be a pleasant, completely bull$hit free experience. No hassles. No wasted time. No pressure. I walked in prepared for battle and was genuinely surprised to encounter none at all. Demetrios completely understood our situation was a pleasure to work with. I can't thank him enough for that. The management staff should also get recognition for allowing the sales staff to work without their hands being tied. This is NOT your typical $cumbag car dealership and Demetrios is DEFINITELY NOT your typical $cumbag car salesman. I cannot recommend this dealership and Demetrios enough. I normally would not take the time out of my day to write up a review like this (especially after 4 hours of driving on 80/94 during rush hour), but I have to give credit where credit is due. This was a pleasant car buying experience and I was not expecting that at all. Jeff Hanko Joliet, IL More

Research, Travel, Buy I contacted this dealer from Chicago to make sure the vehicle I had found on Cars.com was still available. Demetri informed me that it was and had it I contacted this dealer from Chicago to make sure the vehicle I had found on Cars.com was still available. Demetri informed me that it was and had it pulled around and ready for test drive before I even arrived at the dealership. The process was fairly simple and smooth and I left that day with the car. More