Toyota of Melbourne

Negligent and incompetent Bought a brand new 2019 Corolla had a clicking noise brought it in for service where the assistant service manager Paul Humphreys said it was a hubcap Bought a brand new 2019 Corolla had a clicking noise brought it in for service where the assistant service manager Paul Humphreys said it was a hubcap so my son took the hubcap off left the dealership and had to come back and let them know it was still clicking and that there was still another noise they ordered a mirror but never ordered a hubcap of course they didn't it wasn't a hubcap so after bringing the vehicle back four more times because the handling of the vehicle was dangerous at speeds of over 70 miles an hour and wanted to know why the clicking wasn't fixed and why the car was dangerous John Newbold took several test drives in the car and said there was nothing wrong no kidding five visits to that dealership to get a problem fixed under warranty they put a steering calibration on the vehicle said everything was great so after communicating with corporate they recommended we bring the vehicle to another dealership which was very inconvenient so we did so a week later we went to Mike Erdman Toyota in Cocoa nice dealership to say the least we were not there more than 45 minutes before they put a machine that checks for sound on to the car and determined it had a faulty CVT transmission they had the car not even two full days returned it with a new transmission thank you Mike Erdman for resolving this issue and thank you John Newbold for nothing your dealership that you work for represents your work ethics because when trying to get your Superior was unable to even speak with the manager at the dealership that is why I had to call corporate to say the least I think your mechanics I knew there was a problem but since you are in charge I hold you completely responsible and negligent you owe us a minimum of $50 in gas I expect a gas card in the mail don't try to apologize on this website because all your apologies are as fake as you you are a shyster a crook or you are just incompetent either way I believe you should retire and let somebody like the service technician that found the problem in 20 minutes run that service department in Melbourne his name is Justin he was the best service tech I've experienced in weeks thank you Justin and thank you again Mike Erdman More

It just got worse, even after a second try........ Our first car purchase at Toyota of Melbourne a few years ago we thought went smooth-not so much. We traded in to upgrade a Yaris we use for work. My Our first car purchase at Toyota of Melbourne a few years ago we thought went smooth-not so much. We traded in to upgrade a Yaris we use for work. My husband got a call about a month later from Orlando Police Department wanting to know where I was. It appears that Toyota of Melbourne never took the car out of my name, sold it at auction and the person that purchased it didn't register it and did a crime. That was a mess. A few years later, we gave them the benefit of a doubt on that and tried again just over a month ago. They rushed us through the entire process (Sunday late afternoon), gave us a higher finance percentage than agreed upon, they set up the computer system in the car to my husband's phone and apps and not mine ( I am the primary driver) we had cash for a down payment and they never asked for it prior to doing the paperwork and they were suppose to use one of our old license plates (to save us money and it goes along with the business) and we get a completely different one in the mail after the tag expiration (due to this, we had to call to have them overnight us a second paper tag). They also pulled both of our credits TWICE which lowered us as we intended to finance it through our credit union. Despite, we refinanced a week after with our credit union for a way better percentage (almost nothing). Our daughter also purchased a vehicle there a few years ago upon our referral as well. Needless to say, should have gone with gut instinct and traveled to Toyota of Vero or Orlando. I felt like I didn't matter to those people at all and that they could do whatever they dang well felt like with me, my life and my paperwork. Can't say we didn't try...........they didn't try on their end!! More

5 star car dealership ***** OH WHAT A FEELING! ***** TOYOTA ***** Stop in here at Toyota of Melbourne to purchase a new car, or service your existing one! They also have r ***** OH WHAT A FEELING! ***** TOYOTA ***** Stop in here at Toyota of Melbourne to purchase a new car, or service your existing one! They also have rentals. More

Very pleasant car buying experience! Toyota of Melbourne is a wonderful place to buy a car. My best rating to both Jim Hamara and Mick Fields who worked together to help me purchase my n Toyota of Melbourne is a wonderful place to buy a car. My best rating to both Jim Hamara and Mick Fields who worked together to help me purchase my new RAV4. More

I was mislead on the price difference of the new 2019 Toyota I was trading in a 2017 Toyota Camry in on a 2019 Toyota Camry. the Salesman, Richard Stewart went back and forth a couple times on the price. Finall I was trading in a 2017 Toyota Camry in on a 2019 Toyota Camry. the Salesman, Richard Stewart went back and forth a couple times on the price. Finally he and I shook hands on $8000 with the understanding that I did have to pay taxes in Florida and in West Virginia because I was an out of state buyer. When all was said and done and I was in the finance department the price that I was financing came up to be over $10000. I did not notice the extra fees, nor were they point out to me. After getting home, I noticed they had slipped in a $799 dealer prep fee, plus a $199 E-registration fee and I do not believe West Virginia even uses the E-registration. So to sum up everything, if you are planning on doing business be sure they do not slip in extra fees and that they are up front with the price. I had bought a new Camry at Toyota of Melbourne a couple of years earlier and had no problem at all. More

Great Service from Charly Acoca. Charly Acoca is one of the best salesmen in the business. Always as for him when looking for a new Toyota. He will take great care and get you the b Charly Acoca is one of the best salesmen in the business. Always as for him when looking for a new Toyota. He will take great care and get you the best deal More

My very first car Toyota is a wonderful place to go get a car from.. I am purchasing a very safe reliable car for the first time of a dealership.. Everyone including Mi Toyota is a wonderful place to go get a car from.. I am purchasing a very safe reliable car for the first time of a dealership.. Everyone including Mickey were very kind and pleasant and especially they were friendly... I would recommend going here to get a car if wanting to purchase one... More

Amazing dealership P. Scott helped us through on the process and broke everything down so I’ll be able to understand. He was kind to us and helped work out a deal that w P. Scott helped us through on the process and broke everything down so I’ll be able to understand. He was kind to us and helped work out a deal that was right. More

Great Customer Service Toyota of Melbourne really care about you and your purchase. My salesman was Roger Thompson and he was great. Got me a wonderful deal and looked after Toyota of Melbourne really care about you and your purchase. My salesman was Roger Thompson and he was great. Got me a wonderful deal and looked after me from start to finish. Cannot say enough great things about him and this dealership. More

Very good The workers are very knowledgeable and professional. I would recommend this dealer for your buying or leasing of a Toyota.Toyota of Melbourne is the p The workers are very knowledgeable and professional. I would recommend this dealer for your buying or leasing of a Toyota.Toyota of Melbourne is the place to go for good prices and professionalism. More