Toyota of Melbourne

Bought a 2017 Honda Civic a few months ago in 11/2020. Car and service was great. I had excellent customer service from all departments. Here's my issue. I bought the car out cash, during the paper work p Car and service was great. I had excellent customer service from all departments. Here's my issue. I bought the car out cash, during the paper work process in which I was talking to my Finance associate I was offered Permaplate. I originally declined, but I was told that if you don't end up using it or only use it once you can refund the full policy or a prorated amount at ANYTIME. So with that being said, I opted in to getting the policy, now about 3 weeks later I decided that I did not want nor have a need for it. I've called Toyota of Melbourne about once a week asking for my Finance associate and/or leaving voicemails to get back to me about cancelling this policy. Well after 3 months of calling for about once a week. I was told today (2/24/21) by another Finance associate that they do not refund that policy. Now this is a little concerning to me as the only reason I opted in to getting this policy was because I was told I can cancel and refund it if I didn't end up using it. We're talking about $700 here. So I am definitely not happy about this and will be contacting upper management for additional information as I was lied to for an upsale. More

Hi Jose:I am still trying to figure out what happened Hi Jose: I am still trying to figure out what happened today - called ready to purchase a car for my son ( https://www.toyotaofmelbourne.com/used-M Hi Jose: I am still trying to figure out what happened today - called ready to purchase a car for my son ( https://www.toyotaofmelbourne.com/used-Melbourne-2012-Hyundai-Accent-GLS-KMHCT4AE5CU208406#MMD-Desktop) Price on Autotrader was $1000.00 les - told you what time he would be there and ready to pay cash - he called you to push back time when he got a ride to be there - I asked you the cash price on text so I could have him ready to purchase when he gets there.. Lo and behold he get to Toyota of Melbourne and the car already sold and you are nowhere to be found - classic sleazy car salesman move!! And you wonder why your industry gets a negative rap!!!! The least you could have done was to text either of us and let us know you or someone sold the car by mistake - it is not money but principle but I guess integrity and customer service is not taught in TOYOTA sales class - just play with the customer mind and play the classic bait and switch... in the middle of COVID19 putting our lives in danger! More

P. Scott has helped me with every car I’ve bought! He is amazing and will go above and beyond for you- i recommend him to anyone that’s buying a car. amazing and will go above and beyond for you- i recommend him to anyone that’s buying a car. More

Dealership was very petty when it came to my last service under my car warranty. I had only had my car for ~16 months trying to get the last covered service. I had been on a long interstate trip and was ou under my car warranty. I had only had my car for ~16 months trying to get the last covered service. I had been on a long interstate trip and was out of state when I hit the 25K mileage. Noone at Toyota had told me it had to be <26K for the last service and I was only a few hundred miles over. Instead of showing consideration for a multi-decade loyal Toyota customer they shut me out. I was expecting more respect and concern and them to cover this service. Not recommended for customer service. More

We had a great experience at this dealership. Our salesman Mick Fields and the entire team made the purchase of our 2020 Corolla smooth and hassle free. We are from out of state and the entire deal salesman Mick Fields and the entire team made the purchase of our 2020 Corolla smooth and hassle free. We are from out of state and the entire deal was pretty much done over the phone. They answered all of our questions and kept us up to date every step of the way. We flew to FL and were in and out of dealership in less than an hour as they had everything ready and waiting for us. We would definitely make the trip from Missouri to purchase another car from Mick! More