Toyota of Massapequa

FANTASTIC EXPERIENCE I CAME IN LOOKING FOR A 2019 HIGHLANDER AND THATS EXACTLY WHAT I LEFT WITH. NOT ONLY DID THE STAFF MAKE ME FEEL VERY COMFORTABLE BUT THEY WHERE VERY R I CAME IN LOOKING FOR A 2019 HIGHLANDER AND THATS EXACTLY WHAT I LEFT WITH. NOT ONLY DID THE STAFF MAKE ME FEEL VERY COMFORTABLE BUT THEY WHERE VERY REASONABLE WITH THERE PRICING. NO NONSENCE NO GIMMICKS JUST A SEAMLESS CAR BUYING EXPERIENCE. THANK YOU TO EVERYONE AT TOYOTA OF MASSAPEQUA FOR MAKING ME A LIFE LONG CUSTOMER!!! More

New car sale Very experienced , not aggressive, knows his cars. Good deal after much comparions Rick Willis - sales Returned to dealership after checking other Very experienced , not aggressive, knows his cars. Good deal after much comparions Rick Willis - sales Returned to dealership after checking other car dealerships. Serious about making deals More

Service Department I had a great experience with the Parts Department and the Service Department. I had a build in GPS that needed to be upgraded (5 years old) - they o I had a great experience with the Parts Department and the Service Department. I had a build in GPS that needed to be upgraded (5 years old) - they ordered the part and equipment to install glady and took care of it with no problems. Other parts departments were not interested in doing this for me. Everyone was pleasant to deal with. More

Official conman and crooks Official crooks and conman stay away from them they advertise one thing and then will try to rob you when you go there dont buy anything from them Official crooks and conman stay away from them they advertise one thing and then will try to rob you when you go there dont buy anything from them More

Promises Promises Purchased new 2018 4 Runner Limited this past August. Dealer tried selling me everything from undercoating to service plans...…. Day after purchase wa Purchased new 2018 4 Runner Limited this past August. Dealer tried selling me everything from undercoating to service plans...…. Day after purchase was very surprised car had no remote start. Why they not try selling me. Now they want $650.00 to install. I Rarely use car, less than 2300 miles and headlight out. When purchased they touted about their great service department and was told if ever brought in they always provide loaner car. Brought in 8 this morning as scheduled and thought for headlight they would just replace lamp. I was promised it would be looked at in less than one hour, I should wait no need for loaner. Couldn't wait and took Uber back. Now 3 hours later, called still hasn't been looked at. xxx???? Just need lamp replaced!!!!! More

Very, very happy From start to finish, I was totally impressed by the courteous, knowledgeable, professional, and efficient staff. All questions and concerns were hand From start to finish, I was totally impressed by the courteous, knowledgeable, professional, and efficient staff. All questions and concerns were handled superbly as was the transition paperwork moving my insurance from the vehicle that I traded in onto the new car. At no time did I feel pressured and I knew from the start that I was dealing with an honest group of people. Good job, keep it up. More

Best no nonsense experience I’ve ever had From the salesman to the managers everyone there was polite and professional, along with not wasting any time doing the best they could do for me (the From the salesman to the managers everyone there was polite and professional, along with not wasting any time doing the best they could do for me (the customer)... I plan on coming back for my next vehicle as well as recommending all of my friends and family. More

Carol is the Greatest Sales Person Ever Amazing experience at this dealership. This was the first time I've every leased a car, let alone gotten a car in my adult life, and they made it an Amazing experience at this dealership. This was the first time I've every leased a car, let alone gotten a car in my adult life, and they made it an incredible experience. I worked with Carol Romano, who by far has to be one of their best sales people. She made me feel relaxed and confident in my choice, and was clearly their to make sure I got the "glass slipper" to fit my needs. I highly recommend to anyone to ask specifically for her when they go. More

Poor customer service I went here to look at the new 2019 rav4. I was told they would get a salesman to come talk with me. I was in dealership for half hour and was complet I went here to look at the new 2019 rav4. I was told they would get a salesman to come talk with me. I was in dealership for half hour and was completely ignored. I finally walked out and I would never buy a vehicle from this place. Went to another Toyota dealership and was welcomed right away and saw a very pleasant, non-pushy salesman. I would recommend this dealership to anyone! More

SCAM ALERT. Please DO NOT Go there. They are SCAMMERS. They will promise you everything before you go. They will not tell you about $1995 Down Payment $695 Prep Fee they require on top of the car's pri They will promise you everything before you go. They will not tell you about $1995 Down Payment $695 Prep Fee they require on top of the car's price. And even if they do tell you that they will wave both of them for you, they DO NOT. And when you ask to talk to the person you spoke to before, they will make excuse to not bring him/her in front again. I was trying to purchase a CPO Toyota Camry. I drove over an hour to get there after talking to Christa for more than 5 times and she confirmed that I will ONLY have to pay the car's price + Taxes and DMV Fees. When I got there, they were trying to charge me that $2700 I mentioned above. And when I asked for explanations, they showed me 'fine prints' from their website. SCAM ALERT. Please DO NOT Go there. Thank you. More