Toyota of Massapequa

I agree with many of the negative reviews on this page. Be very careful with the fees they charge. On top of the base price, they charge dealer fee $695, emission and prep fee $995, and transportation fees Be very careful with the fees they charge. On top of the base price, they charge dealer fee $695, emission and prep fee $995, and transportation fees $347 on used car I was interested in. Did not buy. I have a cousin in another state that is a car salesman so I know what's considered legit fees. We were ready to buy if they were only honest and came up with a reasonable dealer fee. More

Please STOP emailing us. We recently visited your Please STOP emailing us. We recently visited your dealership after we made an appointment through Denise Hernandez to look at an auto you had adver Please STOP emailing us. We recently visited your dealership after we made an appointment through Denise Hernandez to look at an auto you had advertised on the net. Of course once there, your salesperson tacked on various obscene charges totaling 5k in addition to the advertised price. Because of your hunger to bait us, we took our business elsewhere and spent 28K for a 2020 Nissan. We want to thank you ever so sincerely for living up to the fowl reputation of automotive sales associates. Richard A Schmidt More

Worst dealership I've ever been to!! Arrogant, cocky, nasty, liars and incompetent. They will do anything to make a sale. Go to dealership in Hempstead! nasty, liars and incompetent. They will do anything to make a sale. Go to dealership in Hempstead! More

Bait & Switch; Be aware additional surprise fee of $997 especially on Used Car. The internet department had quoted a price of MSRP + Tax + DMV + DOC fees; this soon changed as I spoke with Ali; real quick especially on Used Car. The internet department had quoted a price of MSRP + Tax + DMV + DOC fees; this soon changed as I spoke with Ali; real quick added $997 fees for emissions; when asked for Emission its fees to detail car; provide an inspection. Really? Be very careful of hidden costs and games. Very misleading. More

Bait and switch. Still advertising a car that miraculously sold the morning of our appointment. My wife made appointment for same car 2 days later. miraculously sold the morning of our appointment. My wife made appointment for same car 2 days later. More

Excellent experience After looking at two previous dealerships, Toyota of Massapequa was the one. We recently bought a 2018 Rav 4 from this dealership and had an excellent After looking at two previous dealerships, Toyota of Massapequa was the one. We recently bought a 2018 Rav 4 from this dealership and had an excellent experience looking and test driving different vehicles. Our salesmen Ali was extremely professional, knowledgeable, and friendly. He gave us the facts as they are and was well informed about all facets of the car and the process. I highly recommend anyone who visits this dealership to speak with Ali! He will get the job done for you. More

Fraudulent Dealings We went to this dealership looking to buy a used car. We test drove a car and agreed to buy it, under the condition that damage to the front of the c We went to this dealership looking to buy a used car. We test drove a car and agreed to buy it, under the condition that damage to the front of the car would be fixed by their service center for no charge. Verbatim, the salesman said "If we fix it, do we have a deal." We answered yes and put money down. The next day (after purchasing auto insurance and getting a certified bank check), the salesman called and said they would no longer be fixing the car We couldn't believe it. We ONLY purchased this car because they said they would fix the damage. I believe the reason they did this is because when they went to fix the car, there was internal damage to it and no longer wanted to fix it. Make sure you INSPECT their used cars before you buy them, and get everything in writing. We will no longer do business with this dealership. More

Careless Airbag Recall Tech damaged door sill removing scuff panel by improper tool (most likely flat screwdriver) Arrogant Service Manager refused to admit that and tried Tech damaged door sill removing scuff panel by improper tool (most likely flat screwdriver) Arrogant Service Manager refused to admit that and tried to redirect blame. Protect yourself by videotaping car condition before going there (if you must) More

i didn’t purchase but my experience itself was great she was upfront and kept me informed about the process so I knew exactly what to expect was upfront and kept me informed about the process so I knew exactly what to expect More

Wonderful service answered all my questions. Endured i was able to get approved for my Camry. Every friendly environment and no issues pressure or unanswered questions!! was able to get approved for my Camry. Every friendly environment and no issues pressure or unanswered questions!! More