Toyota of Massapequa

USED CAR BUYER BEWARE! I want to share my bad experience with the public as well as the owner of Toyota of Massapequa. First, if I could rate with 0 stars I would have but I cannot post without at least 1 s with the public as well as the owner of Toyota of Massapequa. First, if I could rate with 0 stars I would have but I cannot post without at least 1 star. I live in New Jersey and I'm in the market for a used Camry so I'm scheduling appointments in the tri-state area. Saturday morning I call Toyota of Massapequa and book an appointment for the next day Sunday at 11am when they open. I spoke to Pilar Nanez, she placed me on hold to check the availability of the car I inquired about, she came came and said "YES", and she booked my appointment. Later that day at 5pm, someone from the dealership called me to confirm that I'm still good for 11am, I asked the person if the car is still available and they said "YES" again and they are looking forward to my visit. I show up Sunday morning at 11am for my appointment, a sales person takes my information and a minute later comes back "unfortunately" the car is sold. Huh??? The first thing that came to my mind is "bait and switch", but I'm hoping this is not the case, but it makes you think. The sales person apologizes and shows me a different car with similar year, model and mileage, however, the car wasn't even cleaned, washed, prepped, nothing. I should have taken pictures. The driver's seat, steering wheel, gear shifter, etc. were all disgusting. We're in a pandemic people - at least wipe down the steering wheel before you hand me the keys and tell me to go for a test drive. At that point, I ask to speak to the manager, I spoke to Daniel Algarin and shared with him every painful detail of my customer experience. I even walk him outside to show him the disgusting car. Daniel asked the sales person, "...was the car he was looking for sold yesterday?", the sales person replied "...NO IT WAS SOLD LAST WEEK..." A deposit was left. Huh??? So why did Pilar Nanez tell me it was still available? Why did they call me back to confirm my appointment? There's a process problem, people problem and team problem in this dealership when people can't figure out if a used car is still available. You cannot be wasting people's time. I shared with Daniel that this is simply unacceptable and I'm hoping (and expecting) changes are made in their processes and in the way people are trained and managed to avoid horrible customer experiences. I'm hoping the managers and owner of this dealership are accountable and willing to listen and hear from their customers. Daniel was professional and apologetic, he offered to make things right, but in the end the damage was done. I hope this honest review helps people shopping for used cars in Toyota of Massapequa. I for one will tell you to stay away and look elsewhere. More

I just had the WORST experience with a Toyota dealership EVER! This horrible experience was with the service department at Toyota of Massapequa in Seaford, NY. I had brought my car in to take care of a kn EVER! This horrible experience was with the service department at Toyota of Massapequa in Seaford, NY. I had brought my car in to take care of a known issue that Toyota is well aware of. They are so aware of the issue that they have issued a Technical Service Bulletin (T-SB-0116-20) to explain to their technicians on how to fix it. This issue is that the weather stripping around the sunroof starts to peel off and deteriorate. I wanted to have this taken care of BEFORE my sunroof starts to leak as the seals are already starting to leak. Mind you, it is Feb. 2021, and this is a 2018 Camry with under 34k miles. Oh yeah, I also purchased this car directly from another Toyota dealership as a CERTIFIED Pre-owned Toyota. With that certification comes a one year, 12k mile bumper-to-bumper warranty, as well as the multi-year powertrain warranty. I brought my car in before this expired. As part of the service bulletin, new weather stripping needs to be ordered, and the part number is listed in the bulletin. I did not want to have to wait at the dealership knowing that they would have to order the parts. So, I pulled into the service center drive-up and explained to the first employee that I wanted to have a service advisor or manager just take a look at the peeling of weather stripping so that they can order the parts and then I would schedule an appointment to have it replaced when they got it in. He brought me to the service desk where my problems began. Dealing with SEBASTIAN, he would not just come out to take a quick look (would literally have taken less than 30 seconds to see these horrible weather strippings) He said it is a whole process and I would have to either wait with the car, or leave the car. I asked how long it would be, and he said maybe an hour or so. I asked if he would just come outside to take a look, it would literally take seconds, and he said no, that it was a process, that they werent just going to start ordering parts. Again, I stressed how quickly the observation would be but he still wouldnt look at the car. So I reluctantly said I would wait for the car to be looked at. While in the waiting area, I could see them drive my car to a spot and park it. BEFORE anyone came to look at the car, a service advisor ANGEL came up to me and asked me if I wanted them to give me a quote for the repairs. I questioned why I would want a quote for something that should be covered under warranty, and he said that they would not be covering it as it was a wear and tear item. I told him that I believed him to be wrong, that I had the TSB explaining that there was an issue with the part. He told me I was not going to be helped, and because I did not purchase the car from them, that he wasn't willing to help me. I told him I was dumbfounded that I would not get the same courtesy that someone who purchased a car from them would get. He suggested I contact the out-of-state dealership that I had purchased the car from and tell them "that they owe me for weather stripping." With that I asked for me keys back, said I would never return to this dealership, and left. Shortly after leaving, SEBASTIAN at the service desk sent me a text message asking if I had any questions. I said I did, I wanted to know the name of the person I had spoken with, but he never replied. Instead, I had to look up his name on their website. I have never received such uncourteous service from a Toyota dealership in my life. Mind you, the part that should have been replaced, is under $20, and takes less than an hour to do. More

We bought our 2020 RAV4 Hybrid in August. Toyota of Massapequa didn't have the model/trim we wanted, but Ritu pro-actively located the car for us and had it brought to the dealership. Megan was a wonde Massapequa didn't have the model/trim we wanted, but Ritu pro-actively located the car for us and had it brought to the dealership. Megan was a wonderful salesperson, showing us the car, answering all our questions, and handling every aspect of the purchase seamlessly on our behalf. Jorge did a great job arranging the financing. We brought the car in for servicing on Dec. 5. The issue was not due to a Toyota defect -- a rodent had chewed some wiring in the engine. We first had the car checked at a different Toyota dealership closer to our home, but we were not satisfied with their diagnostic and quote. Then we brought the car to Toyota of Massapequa. Angel and Curtis provided us with outstanding customer service. They saw to it that a more detailed and accurate diagnostic was performed which resulted in a significantly lower and fairer quote for the repair work! The repairs were done quickly and much to our satisfaction. We are appreciative of all the technicians and staff members who assisted us. Going forward, we intend to always bring our car to Toyota of Massapequa for any routine maintenance or repairs! More

We had a terrible experience at Toyota of Massapequa because of their misleading advertising and behavior. Their Autotrader ad lists a price MINUS a mandatory $2000 "down payment" that they only disclo because of their misleading advertising and behavior. Their Autotrader ad lists a price MINUS a mandatory $2000 "down payment" that they only disclosed to us after they came back with the final paperwork (and they tried to hide it even then)! We verified the total price over the phone with Jeannie Rosario and in person with the salesman, Adam. Both people failed to mention that the price listed did not include the extra $2000. A down payment is part of the price -- not an extra fee. Ridiculously deceptive! More

Where do I begin...Let’s start with Stuart Barnett; professional, knowledgeable and such a nice guy. We put together a deal on a 2021 Tacoma TRD Off-road that blew away all the local dealerships. He professional, knowledgeable and such a nice guy. We put together a deal on a 2021 Tacoma TRD Off-road that blew away all the local dealerships. He was caring and upfront and treated my wife and myself like he knew us for years. We couldn’t be happier with the deal and the vehicle. I would urge anyone in the market for a Toyota head over to Massapequa Toyota NOW! More

DON'T WALK...RUN from these guys!!! They lie!! They are DISHONEST!! I took off from work to test drive a car i wanted to buy. I set an appointment, drove over an hour to get there and then they told me it DISHONEST!! I took off from work to test drive a car i wanted to buy. I set an appointment, drove over an hour to get there and then they told me it was sold. They still let me drive the car!!! even though it was sold. More

I agree with many of the negative reviews on this page. Be very careful with the fees they charge. On top of the base price, they charge dealer fee $695, emission and prep fee $995, and transportation fees Be very careful with the fees they charge. On top of the base price, they charge dealer fee $695, emission and prep fee $995, and transportation fees $347 on used car I was interested in. Did not buy. I have a cousin in another state that is a car salesman so I know what's considered legit fees. We were ready to buy if they were only honest and came up with a reasonable dealer fee. More

Please STOP emailing us. We recently visited your Please STOP emailing us. We recently visited your dealership after we made an appointment through Denise Hernandez to look at an auto you had adver Please STOP emailing us. We recently visited your dealership after we made an appointment through Denise Hernandez to look at an auto you had advertised on the net. Of course once there, your salesperson tacked on various obscene charges totaling 5k in addition to the advertised price. Because of your hunger to bait us, we took our business elsewhere and spent 28K for a 2020 Nissan. We want to thank you ever so sincerely for living up to the fowl reputation of automotive sales associates. Richard A Schmidt More

Worst dealership I've ever been to!! Arrogant, cocky, nasty, liars and incompetent. They will do anything to make a sale. Go to dealership in Hempstead! nasty, liars and incompetent. They will do anything to make a sale. Go to dealership in Hempstead! More

Bait & Switch; Be aware additional surprise fee of $997 especially on Used Car. The internet department had quoted a price of MSRP + Tax + DMV + DOC fees; this soon changed as I spoke with Ali; real quick especially on Used Car. The internet department had quoted a price of MSRP + Tax + DMV + DOC fees; this soon changed as I spoke with Ali; real quick added $997 fees for emissions; when asked for Emission its fees to detail car; provide an inspection. Really? Be very careful of hidden costs and games. Very misleading. More