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Toyota of Louisville - Service Center

Louisville, KY

4.6
184 Reviews

184 Reviews of Toyota of Louisville - Service Center

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July 14, 2023

Had vehicle for 2 full days and absolutely NO services were completed on it. Dirty and greasy hand prints were left on the handle and interior parts were NOT put back in place. EXTREMELY DISAPPOINTING!!! More

by gmatthews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Carbone
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2023

I'm always satisfied. Good cars with good mileage. Service dept is always on point don't take my car no where else. More

by rdbwelch01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Donnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lincoln Satram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Ashton
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Swope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Basham
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Guys in detail Keith
July 07, 2023

Great service I'll never go anywhere else. Super friendly fast and thorough. A+++. Thanks again Toyota of Louisville!!! More

by Chriskarem33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lareau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Ashton
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Sexton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Chriskarem33 responded

Great service I'll never go anywhere else. Super friendly fast and thorough. A+++. Thanks again Toyota of Louisville!!

Jul 07, 2023 -

Chriskarem33 responded

Thank you

June 23, 2023

The service department did an awesome job helping me. They secured my trunk and got my Avalon back on the road. Kevin Ashton is awesome!! More

by Jtsmithsr
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kevin Ashton
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2023

Fantastic place! Great service, great work, fast - if you drop off. Very friendly people. Go see Caleb! No popcorn or Ice cream through! ;-) More

by fordmansk64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Fouts
1.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Basham
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2023

Great service, quick check in and out. Clean and comfortable waiting area. Easy to schedule appointments on the app. More

by rhonda214rmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Garcia
June 08, 2023

Had first oil change and tire rotation not covered under Toyota two year free service on Sienna van. Price was less than some quick change oil places and not too much more expensive than doing it myself. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2023

Service was fine. Did not have to wait long. Gentleman who greeted me was VERY friendly and nice, others only asked questions never spoke including the guy who came More

by daylate1945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Basham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2023

Love working with John C. ,service writer! He is a genuine "good guy"! Keeps in communication with me during the service process: beginning til end! Will never take my cars any More

by micheleingramcrock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2023

Got Great Great service very attentive to the needs of my vehicle. Thanks Kevin, keep striving to help the customers out. More

by trendy.reigns-0d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Ashton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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