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Toyota of Louisville - Service Center

Louisville, KY

4.6
184 Reviews

184 Reviews of Toyota of Louisville - Service Center

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June 13, 2024

Excellent service always. Like dealing with John Carbone. Always helpful. Prices are comparable and service done in a timely manner. More

by carolfunk1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024

They completed exactly what they said they would and at the price quoted. Very professional and courteous. More

by dcbayens
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lareau
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024

They’re Always so helpful and so sweet . Everytime i go to the dealership they treat me like family More

by Destinee Banks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Donnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Poff
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024

Mike L. Is always friendly and courteous. I trust what he says and I feel he makes auto maintenance tolerable for me. I’ve referred Toyota of Louisville to More

by Bearintheville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lareau
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024

This was my first visit and I am super impressed with the quality of service! More

by Judi V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2024

Everyone was so polite and professional he told me what I need done he also said if my tires does not need to be rotated. They won’t rotate them and I won’t be charged for that.. he told me when I needed to More

by Linda Anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristian Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 20, 2024

They refuse to honor my Toyota care Maintenence for only 40 miles over the limit I will report this dealer to Toyota More

by castellanos72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Ashton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cristian Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t remember the name from service department
Apr 20, 2024 -

Toyota of Louisville responded

We understand your disappointment, but there seems to be confusion regarding the complimentary ToyotaCare maintenance program. That maintenance program is for 2 years or 25,000 miles from date of purchase. It appears your Corolla is now 26 months since purchase and has right over 26,000 miles. While Toyota does provide a small grace period beyond the initial 2 years / 25,000 mile coverage, your vehicle is beyond both grace periods in terms of time and miles. Unfortunately that is the policy which we have to follow. If you have further questions, please call our GM, Dennis Fante, at 502-935-1433 so that he can assist. Thank you.

Apr 20, 2024 -

castellanos72 responded

That is not true , the only reason I pass the 25 000 miles is because I change the oil every 5000 miles and not at 10 000 as you recommended , in 25 000 miles I pay myself twice my oil change because you refuse to do it . Your own people explain to me that not matter what I have 5 services include in my car cover by Toyota care . Yesterday was my number 5 visit. I will send this to Toyota and also the BBB , so people know how you honor your own service

April 19, 2024

Toyota of Louisville is tops in the Kentuckiana region! Dennis Fonte leads a great team! More

by danjminton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Fante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Basham
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2024

I have been at this dealership as a customer for over 15 years. I am always treated like family. More

by lipsandheels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lareau
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Carbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy
April 10, 2024

they tell a price when you drop off the car and they charge different you about to pick up the car . More

by alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Ashton
3.0
This rating includes all reviews, with more weight given to recent reviews.