Toyota of Louisville - Service Center

The ONLY Toyota to go to in Louisville, KY If it wasn't for the service department, specifically, John Carbone, I wouldn't continue driving 35 minutes one way. The staff anticipates my family n If it wasn't for the service department, specifically, John Carbone, I wouldn't continue driving 35 minutes one way. The staff anticipates my family needs and doesn't use high-pressure service nor sales. I managed to drive the same Sienna for nine years up to 348K miles. The common sense approach and understanding what I need as a mother of three, specifically not nickel and diming me with repairs and service, John always helped me prioritize what absolutely was necessary or can wait. As I turned in my 348K Sienna, Glen also anticipated my needs, because this mom really wanted an SUV, but the Highlander just wasn't going to fit the bill and he knew that. He lined up the vehicle for me, I didn't even have to look. Rick worked with my budget, ,especially taking in to consideration I've referred customers and will have three new drivers in the course of the next six years. No games, no pressure at Toyota of Louisville. If it wasn't for the service team, I wouldn't be a returning customer for vehicle maintenance. If it wasn't for the sales team, I'd be purchasing elsewhere. More

JOHN EMPLOYEE of the year I do not trust dealerships but John in the service department is an exceptions to all the rules. At least for me is a man of intrigrity and for that I do not trust dealerships but John in the service department is an exceptions to all the rules. At least for me is a man of intrigrity and for that reason I do not do anything to my Toyota without checking with John first and he has not steered me wrong. I appreciate this man since I moved here from another state and did not know where to turn when had a problem with my previous Toyota and God directed me to John and I am grateful. Thank You More

Excellent service I've serviced my vehicles with Nick Bryant at Toyota of Louisville for several years now. He is an excellent service manager and I recommend him highl I've serviced my vehicles with Nick Bryant at Toyota of Louisville for several years now. He is an excellent service manager and I recommend him highly. He always provides an honest assessment of the necessary service and the work performed is on time and high quality. There is another Toyota dealership that is much closer to my home than Toyota of Louisville but I will continue to go out of my way so Nick can assist me with all of my cars. More

Everything you need in one place Nick has been my service advisor for years now. He listens and knows what my vehicle needs. Prices are great and service is top notch. My Tacoma had Nick has been my service advisor for years now. He listens and knows what my vehicle needs. Prices are great and service is top notch. My Tacoma had over 230,000 miles! And still drives like new. Customer for life. B.Miller More

Amazing Service You couldn't ask for better service. Nick Bryant has worked on both of my vehicles for years now. I live only a couple miles from the other main Louis You couldn't ask for better service. Nick Bryant has worked on both of my vehicles for years now. I live only a couple miles from the other main Louisville Toyota dealership but continue to take my vehicles to him because it's worth it. Not only is he honest and helpful but he truly cares about making sure everything meets your satisfaction. Service and maintenance is always performed in a quality manner and quickly. More

They never fix it right the first time. Your car is in worst shape after coming here. Not up to Toyota standards. Don't come here. worst shape after coming here. Not up to Toyota standards. Don't come here. More

During my business trip to Louisville, I had a major car problem. At least, for me it was major considering I was 4.5 hours away from home and by myself. I had called road side assistance and they jump star problem. At least, for me it was major considering I was 4.5 hours away from home and by myself. I had called road side assistance and they jump started my car. I was attempting to get to a Toyota dealer (I have a 2012 Camry) when my car died, again, on the way to the dealership. The bad parts: my car won't start, I'm alone, and no one would help me. I was forced to call road side assistance again, because the Toyota dealership of OXMOOR would not WALK (yes, I was walking distance from them!) down to my car and jump start it so I could get it to their garage!!!! Thank God, Toyota of Louisville was willing to help me. I had my car towed to Toyota of Louisville. The wonderful staff of Toyota of Louisville offered to stay after hours and give me a ride to the airport so I could rent a car to get to my business meetings. They were wonderful. They had my car repaired the following day, they helped me return the rental car I had, and one person went above and beyond the call of service. I stated I was 4.5 hours away from home. Well, I'm from a very small town that does not have interstates or major highways. My GPS could not find the address to Toyota of Louisville, so Steve Escalatte, salesman, gave me directions over the phone about how to get to their dealership, then gave me his cell phone number in case I needed it. I GOT LOST! I called Steve for help, he calmed me down, and got me back on the road I was supposed to be on and to the dealership. He was waiting for me when I arrived and helped me get my Camry so I could go back to my motel. Toyota of Louisville, GREAT JOB! The staff was friendly, the dealership clean and well kept, and plenty of vehicles to choose from. Steve, I praise my Lord and Savior Jesus Christ for you and all your help. You went above and beyond. Thank you so much. This may not sound like a huge ordeal to some of you. But, for a woman who grew up and still lives in the mountains and coal fields of Harlan County Ky, this was a very trying experience. If you're in Louisville and looking for a Toyota (I still recommend Camry, it was just a battery) go to Toyota of Louisville. Ask for Steve Escalatte and buy from them. More

I was really looking for a different type of vehicle untill Josh showed me the Nissan, and I feel in love with it! Thank you so much for the wisdom your sales rep Josh Garr had. William untill Josh showed me the Nissan, and I feel in love with it! Thank you so much for the wisdom your sales rep Josh Garr had. William More

Chris recommended I service my car at Toyota of Louisville and his kind words were spot on! I got the best service ever! I have bought two cars from Chris and I am happy with the sales service an Louisville and his kind words were spot on! I got the best service ever! I have bought two cars from Chris and I am happy with the sales service and service after the sale that I received. More